Community

Resolved! How does long distance work with PM?

Hi, I joined PM this morning.  The activation process went smoothly.  I would like to thank everyone for their support and assistance in answering my questions prior to joining. I have not ported over my Bell number just yet.  I'm going to try this s...

Resolved! phone deactivation

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

Resolved! Can’t receive call for 18 hours after transfer number from Virgin mobile

I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks

Resolved! Do you need a credit card for AutoPay?

Hi, I plan on joining PM using the $15 monthly plan.  I would like to use AutoPay to save an extra $2 per month.  Originally I thought about using my credit card and just letting PM take the pre-authorized charge each month.  But would it be possible...

Resolved! Number Porting messed up

Hello,  I am new to Public Mobile. I signed up about 12 hours ago, and ported my number. My Bell account closed and my Bell sim no longer works (As you would expect), but my new Public Mobile sim is not working. All I get is "Emergency Calls Only", a...

Resolved! rewards not granted - paid for services that were not relinquished -

migrated my services from rogers in may 2010  and opened 3 accounts/phones       have referred 2 clients since.....   had my premium live support service abruptly terminated in october 2018  in spite of the self serve change over commencing in march ...

Resolved! my account password reset

I would like to reset

Resolved! Re: Can I change username?

@smp99 wrote:Just so you and others are aware, use the same email as your PM account so community rewards will get transferred over properly. For the PM account, the email is usually the person's name.  For example, [email protected].  If I register...

Resolved! Cant get my puk its impossible

Resolved! Publicmobile.ca

For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?

Resolved! Can I use my phone in U.K?

I'm going on a rush trip to England in 2 weeks.  Will I be able to use data or WhatsApp?  Total idiot with technology so all the talk of sims, etc., is above my head.

Resolved! How do I cut my Sim card?

Hi Everyone, I just got back from the Mobile Shop and got my Sim card.  Unfortunately, it does not appear to be the one where you can just punch out the size you need.  My phone needs the Nano size card.  However, I'm not sure how to cut it.  I attac...

Resolved! Referral Code Used: Credit Not Showing

Hello everyone, I just activated a new SIM with public mobile and am 100% confident that I correctly applied a referral code. However, I do not see the one-time credit showing up anywhere in my account. Additionally, my credit card was just charged t...

Resolved! regarding losing Username and pass

I forgot my username and password, and need to change my phone plan and add data onto it. Very frustrating to use Public Mobiles self serve option, because I am unable to receive a response from a Moderator.

Resolved! LG G4 from Koodo to public no data

I just tried to connect to the network data does not work. Voice is working fine. tried the APN couldn't get it to work I've also reset the network. thanks in advance

Resolved! Want to change number to one I used in the past

I want to change my number to one I used to use with Rogers from a year ago.  I'd cancelled my account with them before an extended trip abroad since they wanted so much money just to hold the number for me (rip-off IMO).  When I returned a couple of...

Resolved! network

My phone network and data is not working since this morning. I can't call or receive any calls or text messages. What's the problem? Does anybody had this problem? HELP!