[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! my account password reset
I would like to reset
Plan Reactivation after suspension
I had misplaced my phone, therefore I had suspended my plan for a very short time.After I found my phone I recharged my account to reactivate, but the plan is still not activated. Thought the recharged amount of $25/- is shown as balance Available an...
Resolved! Re: Can I change username?
@smp99 wrote:Just so you and others are aware, use the same email as your PM account so community rewards will get transferred over properly. For the PM account, the email is usually the person's name. For example, [email protected]. If I register...
Does autopay renew as soon as it's checked again?
I'm leaving Canada January 14th and returning April 12th.My auto pay renews January 12th. I assume the best plan is to uncheck auto pay Jan 14th.Then I won't be billed the middle of February or March while I'm gone.My question is, if I check auto pa...
Resolved! Cant get my puk its impossible
Resolved! Publicmobile.ca
For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?
Resolved! Can I use my phone in U.K?
I'm going on a rush trip to England in 2 weeks. Will I be able to use data or WhatsApp? Total idiot with technology so all the talk of sims, etc., is above my head.
My account has been stolen HELP!
My mobile account has just been stolen, I can't call or receive call since this morning, nor have my data available. The robber has also stoled my paypal account. What can I do?
Resolved! How do I cut my Sim card?
Hi Everyone, I just got back from the Mobile Shop and got my Sim card. Unfortunately, it does not appear to be the one where you can just punch out the size you need. My phone needs the Nano size card. However, I'm not sure how to cut it. I attac...
Set up Data On Iphone
Trying to set up data on an new Iphone 11 and on line Public advises 3 steps:1) Tap:* Settings*Cellular*Cellular Data Network 2) Input this info:* APN: SP.MB.COM Then there are 2 more steps to input after MMSC: and then after MMS Proxy:The only probl...
Resolved! Referral Code Used: Credit Not Showing
Hello everyone, I just activated a new SIM with public mobile and am 100% confident that I correctly applied a referral code. However, I do not see the one-time credit showing up anywhere in my account. Additionally, my credit card was just charged t...
Payment
I am trying to pay using a vanilla prepaid visa but it keeps saying I cannot pay with it and that it rejected by the card issuer. How would I resolve this?
Resolved! regarding losing Username and pass
I forgot my username and password, and need to change my phone plan and add data onto it. Very frustrating to use Public Mobiles self serve option, because I am unable to receive a response from a Moderator.
Resolved! LG G4 from Koodo to public no data
I just tried to connect to the network data does not work. Voice is working fine. tried the APN couldn't get it to work I've also reset the network. thanks in advance
Resolved! Want to change number to one I used in the past
I want to change my number to one I used to use with Rogers from a year ago. I'd cancelled my account with them before an extended trip abroad since they wanted so much money just to hold the number for me (rip-off IMO). When I returned a couple of...
Data
If I have used all my data for the month, will I still be able to receive or send text messages?
Gigs!!!
Q;;; Does ones data carry over if I do not use it all up at the end of my 30 day term??? If not I find that very interesting because at another major phone server provider ,,,which I'm not about to mention their name (TELUS). When you come to the ...
Samsung Galaxy - Can't set voicemail number
I can't set the voicemail number, it returns 'failed to read data - voicemail number change unsuccessful'. I am entering +1########## with the # replaced by my number. I've read elsewhere that the carrier may need to re-push a voicemail # update aga...
Resolved! network
My phone network and data is not working since this morning. I can't call or receive any calls or text messages. What's the problem? Does anybody had this problem? HELP!
Resolved! Account suspended
I received the following text from PM today:Public Mobile here. We recently sent an SMS with an incorrect renewal date. No services were impacted from this notice. We apologize for any inconvenience. The renewal date they stated was for tomorrow, Ja...
Resolved! phone #
Do i get to pick my own phone #......
Resolved! Over charged for my account
I didn't get sim card and email notification due to activation failed in walmart. I had to buy another sim card and activated by myself online. But the public mobile charged me twice and told me there two phone number activation under my account, wh...
trying to change plan
Hi im trying to change my plan now and it goes theu the process but doesnt change the plan. I am trying to change to the $40 plan and i have the funds in my acc. To change it. Can someone assist me pleaseErnie
Locked out of my account.
Hi I need help accessing my account it says I am locked out. I need this mitigated as I use my phone for work.
Resolved! SIM activated - outgoing calls only
I went through the activation process (including porting the number from Rogers), and concluded it successfully.Right now I'm experiencing the following issue. After switching the SIMs (to put the PM one in the phone), I can make outgoing calls that ...
Resolved! How does long distance work
I'm thinking about switching from bell to PM and just wondering how the plans work if I were to get the $50 plan with the 8 gbs data unlimited Canada and Us talk ... I also see there is an add on for long distance is that not included in the plan ? I...
Data not working after returning from Asia
Hello, I have a iPhone 10. I had Public Mobile text/calling & data working for a few weeks, then took a trip to Asia where I left my PM SIM card at home and swapped it out with a pre-paid Japanese SIM card.When I got back, I swapped my SIM card back ...
i got charged twice!
I've enrolled for a new plan at Public Mobile from Nov 29, 2019 during the promotion.Few days later when checking my account. With the referral credit, promotion one month freeMy total credit was $57. Now I have $35 credit on my account and I got cha...
Promotions didn't get added to my account!
Hi, i've enrolled for a new plan at Public at 12/02 and had the following promotions suppose to be active: 1) Get 2nd month FREE!2) Extra 5 gb of Data3) My husband's referral code: As my first month went by i got my service suspended and when i logg...
