Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I just joined public mobile on Sunday and have successfully ported my number over and am able to make local calls. I have the $25 plan with unlimited Canada wide calling. I am having issues with not being able to acceprt or receive long distance...
Hi, I'm new to PM. In order to send picture and video messages I need the data turned on when I'm not around WIFI. My question is when I'm out and about without wifi and turn on my data to send messages with pics and videos, is this using my bonus d...
I posted a congratulatory thank you on this page and it disappeared?!! No longer in my profile or threads. Anyone else have this happen? I can rewrite.....but strange.
Hi, I have recently purchased a $40 payment voucher and it should include 5GB of Data, however it is not included. Could someone asssit? Thanks.
how do I access my voicemail from my landline ?
HelloI have just joind the PublicMobile by registering my new SIM card.It did accept the SIM registeration however not responding by any cell phone I inserted the SIM into. Plz advise if any one has any solution
If I wanted to port out my number and then port in a different number, would I be able to keep my current account as I have some referral credit on it. Once I port out my number does my account closes or does my account stay active but just no atta...
I am new, I did start on Aug 26/2019 with 500MB bounce data.Today I received mail to say that it is used 75% of data. When I look at my Usage View it is used only 49MB of total data on today Sep 11/2019.Can you investigate it please?
I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. I also removed and put the sim back in and nothing works. When I tried to go into my account online and it ...
I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details. It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.I've tried:-Logging in an...
who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company
I have heard about 3 months plan how to get it ?
When is the right time to change the plan example if my due date is on the 7th of every month so I can change it by the 5th?
I have a phone that’s unlocked it’s iphone 6s it’s conpatible with public mobile not lost or stolen when I out SIM card in it says SIM card not compatible how do I fix my phone for this ? Have already called original company confirmed phone is unlock...
When my plan renewed this month my data didn’t reset. What do I do.Thank you
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mo...
Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for react...
I was charged 27.12 $ extra when I changed my plan , need refund!!
Since Saturday, I have been trying to port my number from Koodo Pre-paid to Public Mobile. I have submitted two tickets on this, the last one #99573-766 submitted yesterday (the first submitted on Saturday). Nothing is happening. No follow up. No num...
Hello,I was wondering if my bill is due on the 25th of each month, does that mean my data usage is between the 26th to the following 25th? Also, based on the screen shot, do I have 1 gig of data or 2? Thank you!
Stay Safe!
Hi, Is the mobile data included in your 40-dollar plan sharable?
For some reason the code of referral was not entered correctly when I sign up for the plan what o can do now to enter referral code and to take the money for referral .
I set up a new account chose a PIN, then when phone was activated I got 2 texts at the same time:"Your new PIN is XXXX (my chosen one)" and the other text,"Your new PIN is XXXX, a completely different number. What's going on?
My son lost his phone. We bought a new one. Didn't report lost. Went and changed SIM Card in self service. Phone will not activate though. Said it was ok, but no service. Please help.
I bought my cellphone number last month, and I live in vancouver. Recently many people told me that my phone number is from Victoria island for long-distance. They cannot contact with me with their local phone. How can I change my service area from V...
Paid my $30 dollar plan on the 9th due on the 10th. Phone turned off and message says needs a payment. paid an additional $5 since cant pay a dollar. Still no service. Next problem I would like to change my billing date. So i can set up automati...
need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. ...
Just switched to PM from Virgin mobile with an HTC Desire 510. Phone shows good reception after manually setting apn settings and I recieve to odd text but neither data nor outbound text/call are working.Any help is appreciated!
