Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I got reffered by a friend, and made sure to use his phone number when getting my new sim card setup at my Local Walmart. The account is now made, I've got a working phone with the sim card in it, setup a self-serve and community account. However ...
Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite p...
Hello I'd like to purchase a new SIM Card for my daughter and want to make sure it arrives before March 31 (to recieve the $25 refferal credit. If I purchase it online it says it will arive between 3-7 business days, so technically it can arrive on ...
Hello the current plan I'm on is $25 a month and I've been paying this for well over 2 years, and my account is already setup for autopay however I do not recieve the $2 off reward, nor does it state autopay reward under "My Rewards". I wanted to kno...
Hello I'm currently paying $25 for a plan that I no longer want. I checked my usage history and never go over 30 minutes (and currently don't have texting service on my phone). I'd like to know if I switched to the $10 plan 50 MINUTES Canada-wide Tal...
Hi I made a payment and changed my plan and now I cant call or text please help!
If I go slightly over my subscribed data amount, what is the amount I will be charged? Thanks, new guy, RBF.
Purchased an add on for the Us but never did work, but got charged for it.
I am new to the concept of switching sim cards. I will be travelling in Alaska in the summer for 6 weeks and I am considering buying a local (GCI or AT & T) sim card when I get there. My question is concerning how complicated it will be to get my ...
I have money in my account to be taken for payment which was March 21,2019 and it’s still there and l have no service and it’s now March 24 ?? Why?? Who helps now that public mobile has cut out humans to help??
if i purchase a 2nd sim and phone number, can i use my first PM number for a referal?
I registered my credit card for auto pay when i recently signed up and was wondering if it was possible to change my card for auto pay from my credit card to a visa debit card? not sure if thats accepted but if it is if anyone knows how if possible t...
I setup a new PM account and plan for my mom yesterday, but she had given me the wrong account details of her previous provider for transfering over her existing phone number. How can I update it with the correct information? She's able to send and r...
My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this? Thanks Sue
when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#. your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!
If I want to change my plan if I do it in my account will it take effect right away and charged right away or will it charge and start on next plan renewal, autopay?
A friend of mine gave me an old public mobile SIM. It is about 3 years old and never used.Can I still use it to activate a new account? Thanks.
Hello. The last few phone calls that I've been on, the calls got dropped. Today, it happened twice: After about 15 minutes, the call got dropped. I called back, and 15 minutes into the new call, the call was dropped again. The same scenario happened ...
I have sent 2 private messages to Moderator _team regarding incomplete previous provider acc# and pin info when trying to port my # and registering my PM sim. Do you know when I can expect a reply? Thks.
Do you receive an email prior to your 30 days to renew for another 30 or 90 days. Any assistance would be greatly appreciated just signed up on Sat March 23
I have a $10 per month plan, but have $29 available in credits. As well as my credit card is attached to the account on autopay. It says my account is suspended because I need to make a payment. What do I do about this?
I went to Wal-Mart and change my phone from fido to public mobile, I was want keep my old phone number, right now they give me a temporary number, and I can't get number back? What can I do right now?
Hey, I recently got a text from koodo offering me a switch from Public to Koodo. I went to a Koodo booth to ask about the offer ( $50 for 8BGs data + calling features). It's a good deal but I'd rather pay less for less data and asked if that was poss...
I have an Asus Zenphone 4 with Android 8.1.0 and I am attempting to get my data package working and everything I have read has said that I need to change my APN settings to the PM specific settings but when I attempt to do that I am unable to add or ...
Hi,Now that there is no longer a call centrer, it seems like I'm not able to pay my service. I tried to go on my self-serve account but I forget my password, but when i try to reset it this is what I see: ForgotPassword/OldPasswordNotValidContactAdmi...
Hi everyone, I thought the community might be interested in getting a definitive answer on this topic, so I traced one of my LTE data calls. Based on the Aggregate Maximum Bit Rate (AMBR) value provided by the Telus core network, the speed is limited...
In December, I purchased a 200 minute US talk and text add on because my existing US add on was running low. I can see that the purchase went through on my account. When I try to call the US, however, I have no minutes available. Any suggestions?
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