Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted. I have verified with the bank and the credit card has no issues. Thanks in advance for the assistance.
@Moderator_Team I have tried to set up my parents on a public mobile plan but there were lots of complications on the way and it currently sits as a temporary plan I think but has since ended and I want to fully set them up on a plan as I now have ac...
Why not unlock all phones now. Don't wait until Dec. 1st. All companies should start this asap. https://mobilesyrup.com/2017/09/29/rogers-and-fido-waiving-unlocking-fee-outright/
Hey there I did my top up in my account but my phone is still not activated.I have waited for too long like 3 days to activate my phone but my money is spent on the account and it is showing me that the payment is done successfully.But when I call an...
A month ago I went to Vancouver and added 200min in the addons category to my existing 90 @120 plan. Nothing happened.. Now it says credit balance $18. Obviously that was the incorrect way to add long distance to my current plan. ANyone know the ...
Sorry if this has been discussed before but my attempts at search were fruitless. I just signed up for service yesterday for 90 days but decided I preferred a 30-day plan instead to trial. What happens if I change try to change my plan now? The syste...
1. I clicked on "forgot password"2. filled the secret answers3. took forever to receive the link in my email4. when i click on it (6 minutes after receiving it) it says that the link is expired / sorry / blablabala. rather annoying when you need to ...
I have been on a 3 month plan and would like to change it to a one month plan as we are going away for 6 months the end of October. I have a balance enough for the one month plan, but not for the previous 3 month plan and I am unable to do so on my...
Just got new phone. Love it, and can receive and send texts, but can't get MMS set up. Found instructions for Windows 8 (as follows), but my phone doesn't have the WAP boxes. A further post says Windows 10 uses the word "proxy server" and "proxy ...
I recently switched to public mobile and hadn’t received or made any long phones calls until tonight. I experienced drop calls 3 times in fairly rapid succession. My plan is an LTE plan with provincial calling and I’m using an iPhone 8. My LTE and wi...
Hey...I have fast question...My mother using Public Mobile...4 months ago she fly for vacation and back few days ago...I try start again but is invalid sim...what's next??? Her number is **********...SIM card number ************...Please Help EDIT: ...
This past week, I noticed that data doesn't seem to work on the SkyTrain around Edmonds/Royal Oak. Signal strength is fine, mobile network state is connected, but data doesn't work at all. It feels like a reconnection with the past on the Wind Mobi...
I missed payment due on September 29 .. I have $50 available funds .. How to use this amount to re activate the services ?
I forgot my self serve account password and security answer please help me outthank you
Hi there, I seem to have locked myself out of my account in the process of trying to reset my password.Now I get this error "Login/UserLockedOut"Any help would be agreatly appreciated.
hi, recently switched from Fido to public mobile. I notice that while I'm on a call.. my data will switch from lte down to H. is this normal? I don't think this happened when I was with Fido. it would just remain as Lte during a voice call
conference call feature was to be included with the unlimited Canada wide calling option.
activated a 30 day plan with talk text and data for $67. Recieved an email indicating the plan is active and self serve is ready to go. can`t log into self serve, plan didn`t activate. Vochures are added on, however pohone will not activate, and ...
I think I purchased the USA roaming talk and text for $15 but I actually wanted the talk text and data for $20. Is there any way that I can change this?
The time has come for me to return to the US. My original plan was to dd a 10 day Canada wide and US to carry me through from Oct.4th ( end date of my current 90 day plan ) to Oct. 10th when I cross the border going south. I was a bit dismayed whe...
I got the 30 day plan to try out 3G, if I decide I like it and want to change to the 90 cycle, will I loose the promotion that I'm on? I know that I can reserve a promotion in the middle of a cycle, but what if the promotion ends and I only want to i...
Hello,I'm looking to see how I can go about getting my phone unlocked. The phone was originally purchased through Koodo but ported over to PM around 1 year ago. I'm currently in Australia (thought my phone was already unlocked) for a few months and ...
Hi, The fine print says "Stay with us, and save $1 every 30 days after your first year, $2 after your second year, and so on". What does 1 year mean? Is it 360 days or 365 days? Does 1 year anniversary counts after 360 days (Say after 4 renewals of 9...
As per my title. This is my first day as a skip the dishes courier. My expected earnings on a Friday night in Victoria are $150. I bought my plan online with a credit card 2-3 days ago with an 8$ credit still on my account from my last voucher purcha...
Hi guys, Unfortunately I have used up my 12GB of data. I just purchased a 30 dollar add on. However, I cannot keep doing this. I really need to use data these next two weeks. Is there a mod that can please move my payment period up so I can pay for m...
Hi there, I just got this phone https://www.gearbest.com/cell-phones/pp_647665.html?wid=11 However, the network for public mobile isn't showing up. Even tried to add the APN but still no network. Oh...wow, I checked the IMEI number on public mobile's...
This just started recently on my PM account but didn't really ever happen on my account when I was will Bell Mobility.I seem to be getting a call every few days from different numbers with the same NPANXX as my own. When I did answer them they were t...
I just switched on the 12gb 3g plan (via. auto pay), but data doesn't work at all. There is nothing in data & add on usage tab in my account, but my plan tab showing this:This plan includes: -- 12 + 6GB BONUSat 3G Speed /90 days- 3 Choices with Prov...
I am a new PM user as of a couple or hours ago. Already I am having trouble. I have been charged twice once for the orginal plan (a plan I never wanted, but there was confusion when switching from computer to phone when activating my account) and the...
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