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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Interrupted port from Telus to PM

Good evening community, I recently switched to PM and have a:1. Account with PM2. A PM SIM card3. A PM plan ($15 / 100 min, unlimited text) Unfortunately during the setup process, I ran into the problem of a few 'generic errors' including the one whe...

To do with my phone

Hello I am writing this in regarding my account. It shows that I have unlimited talk to Canada and the US. Plus I have 400 international distance but my phone doesn’t seem to let me call anywhere

Payment Issue

Hey.Not too familiar with the method of using this site but here it goes. I have always had the $25 plan but decided to switch to the $20 today. My plan was expired for about a month and I decided to start it back up tonight. I made the switch okay t...

Phone cutoff right after a payment

Use my phone for work this is the second time this has happened not going to continue to use this company if it doesn’t get its act together reset my account ASAP or refund my monthly bill and I’ll go elsewhere

Resolved! Can't access data, make calls, send or receive texts but have paid for this month?

Hi,I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. I am worried because I have p...

Resolved! Phone Number Port issue

got a text saying click contact us and complete sim activation.please ensure you provide the correct account number from previous provider, but i can't find the change number button or the contact us button...phone didn't port correctly.

calls not allowed wile balance is positive

Resolved! No incoming calls, SMS or Data for almost 4 days!

Hi, I noticed my public service was not avaliable. Currently, I am on $10 plan and I am not able to send and receive SMS and voice thru my publicmoblie service since last Monday. The screen shot showed my service is still in active. Can someone from ...

Resolved! Changing plan

I registered for a public mobile account today and ended up enrolled in all the wrong things on a 90 day cycle. What I want is the $45 plan with 4gb of data, what I have is data and US texting (i don't need that at all) - is there a way to change my ...

Resolved! Porting Number from Parent's Account

I am currently part of my dad's Telus account but I want to port my number to PM where I am the account holder. I've already been setup with a PM assigned number prior but ready to make the switch. Can I do this even though I'm not the account holder...

Resolved! My self serve account

I set up a phone for a campaign and I’m trying to log in but it says the email /password is invalid. My visa is on the account with autopay, how can I stop the account

Resolved! Waiting call

Hey, my third line is not working why people can’t reached me at the waiting call.. and I payed my phone on March 3th and you guys make pay again on April 23th and also I have to repay on May 3th.. thanks have a great day

Resolved! No Amber Alert

Thank God that we don't get them! There is an active Amber Alert and I never got it! Are we exempt from them?

NO Data

Since I updateded to the six gig plan I have no Data edit by comptuergeek541: customer info removed

Resolved! No sevice

Since morning my phone is not working keep saying suspended service make a payment. I have already paid. Had same problem Tuesday does anyone know what is happening and why.

Why are data addons a so expensive

I just joined public mobile on Tuesday and I noticed how the data addons are more expensive than lucky mobile and I don't understand why.

Resolved! charges for exceeding plan

My plan is $10/mo for 50 minutes. Never had to exceed, hower Teul land line out of service for 4 days and tech help is coming to house tomorrow. If I exceed my 50 min. how much per minute will I be charged?Thanks guys, Raymondi

No Data

Hello. As of a few days ago, my phone has been unable to receive data. I was browsing on Chrome until it suddenly stopped. Calls and texts work fine, and everything behaves normally over wifi.I've used less than half of my data for this billing perio...

Resolved! Account wont reactivate

I was late and my account got suspended. I paid and then had trouble reactivating, until i selected a new plan. Now my account says its fine but I cannot make or receive calls. occasionally i can get one outbound call made after a 30 second wait.

Delayed texts

Hi there, my wife & I are both PM members - same phones - both phones are Android running Oreo. Over the last week or two, we've noticed that a large delay for incoming text messages. Or, sometimes I'll text a small group of people and only get one ...

Resolved! Not accepting my voucher.

I bought a 30$ voucher this afternoon, ive typed the pin in multiple times but it wont accept it. An error message comes up saying i need to verify the voucher, and to call *611 but the call wont go through! My plan is 45$ but i have 18$ credit alrea...

Number Porting...

Hi, Recently, over easter weekend, I ported my Fongo number over to PM. However, while my SIM reads that I indeed have my Fongo number I can still log into my Fongo account and see that it is there as well, and calls/texts still are answered through ...

Resolved! Block Unknown numbers

I am getting calls from unknown numbers with the name as "No Caller Id".How can I block such calls?

Resolved! Suspended account

Hi I'm Becca I topped up my phone however my account is suspended. Could someone help me plz. I've tried to call but it kept sending me to the community. Sorry I'm not doing this right. Thank you so much!

Discussion: Data not working or very slow

Hey guys I recently joined PM and came across a lot of Oneplus users who were experiencing slow data or it not working at all, including myself. After digging into countless forums, I found the solution for me was to press & hold on an app > App Info...

Resolved! Voicemail Delayed.!!!!

Hello does anyone have same problem as i do my voicemail messages are always delayed by 3 hours......how to fix this or how to contact mod. to fix this issue... ...................................Regards..................................

Resolved! Plan changes

I changed my plan from a 35 dollar to a 40 dollar 5 gig April 4th .I see that they have changed the 40 dollar plans will I still get the 5 gigabyte plan or the new 40 dollar one .plan renews may 1st

Resolved! New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

Hello, New to Public Mobile - Not receiving calls - Moderators not responding for 3 dys now... iphone 6sRemoved sim - turned on and offSent private messages to moderators no responseCan call out and receive/send text messagesCannot receive calls goe...

Locked out of account

Cancelled plan during a move, and now can't get into account to get a new plan/number or reactivate simcard. Any other options? Mods seem to not be responding to messages.

Resolved! Temporary suspension for 5 months during winter months

Hi:My wife and myself go south in the winter, and I would like to temporary suspend my account for 5 months during this time.Am I correct in saying that if after my last payment and I cancel autopay, just prior to the three month suspension running o...

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