Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$10/30D Talk Plan w/ 400 min Add-on - Used Up Minutes, Can't Make Calls

I'm on the $10/30D 50m-50t plan with the 400 intl calling add on. The minutes are used up but for some reason it's not using the 400 add on minutes. Is there something special I have to do or is it supposed to automatically use the add-on?

Resolved! Can't change plan

My previous plan ($120/90 days) 12 GB data expired so my account is suspended. Now, I want to reactivate a different plan ($10/30 days) and my balance is $15 but I can't even if I make a $0.01 payment. Can someone please help me out?Thanks

Re: Please help me with activation of my sim

@CS_Agentcan I please get help with the same issue? Attempted and failed many times to activate my sim card at https://activate.publicmobile.ca/. Tried clearing my browser cache, changing browsers, and even used chrome in incognito. Nothing. Thanks.

Nokia phone not working with new plan

Hello,I just signed up for a talk/txt/data(3G) plan. The guy in Walmart set everything up and it looked OK - carrier reads as Public Mobile. But when I try to use it, nothing works! Can't make calls or use internet. It only connects to H network not ...

Unable to port chatr number to public mobile

Hi, I tried to port my chatr number to public mobile but cannot get passed "Check Eligibility". I got the following message. I sent a private message to @CS_Agent 2 days ago. I have not received any response. Moderators, if you see this post plea...

Resolved! starting a new service

I purchased a public mobile sim card and minutes and the technician at Walmart went through the set up process but was never able to satisfactorally complete it. So I have a SIM card and $20 worth of minutes but cant use it. He does not know what ...

Resolved! HOW TO TROUBLESHOOT

I'm new to Public Mobile and to Android. I've been running a company iPhone on Telus for some years but am leaving the government agency I'm with and so purchased a Moto G5 (not the plus) and registered with PM. I've inserted the SIM card which my ac...

phone was stolen how do I suspend service

how do I suspend my service my phone was stolen last night

Resolved! How to start 2 accounts the best way for maximum savings?

My wife and I are switching to PM. What is the best way to get started so we save the most on our monthly bill? We will both start with the $30 unlimited call/text and 500 meg/month data. I would do 90 day so we both get 1.5 gig over 3 months. Can we...

Where do I direct suggestions?

In this case, to be able to slice and dice and download usage. And where do I direct suggestions, in general?

Resolved! Sim card is invalid

So i was on the activating page, filled out everything and went to the step 2, which is picking my phone number. My internet disconnected and i had to refresh the page, which got me to the first page again, so i tried filling out the same info but th...

Resolved! Leaving public mobile how to stop autopay

Hi, im sorry that i need to leave public mobile for a better offer. I want to know how to stop the autopayment please. I dont want to pay double.

Silence Encrypted MMS - Cannot receive encrypted MMS

Recently (since about late July/mid-August), I have been unable to receive encrypted MMS on public mobile. Prior to this, I was able to receive encrypted MMS without issue. I can still recieve unencrypted MMS no problem. Was something changed recentl...

What is the procedure to port a cell number to Public Mobile from another provider

Considering to get a plan from Public Mobile, but do not want to port my existing number from another provider yet.Just wondering if I want to port the number over later, what the procedure may be.Thanks.

Resolved! unlimited province wide talk

If i leave in Gatineau and i have unlimited province-wide talk I can call all province of Quebec?

Locked out of account

Hello I tried to reset my password and got the message that I had been locked out of my account.Can someone help pls

What countries are included in International texting?

Hi,I got a PM plan of $25 for unlimited province wide calling and unlimited International texting.What countries are included to which I can text?I cannot find any list anywhere and I dont want to assume that all countries are included for texting to...

Resolved! Not receiving texts messages

Hello Public Mobile community, I have beenhaving this problem for over a week were I can send texts but only recive them some of the time. Calling and data doesn't seem to be affected only text any sugestions on what might fix it? I have already trie...

Cheesed...

Any one else cheesed at this moderating team? It’s been almost a week and my issue is still not resolved, and I see that they’ve been online. The moderator keeps switching people and the last message I got was “sry for the delay. As of sept 8 ur plan...

Pin number not working on my payment voucher

My voucher is not working pin number not being recognized

In US purchased add on not being honoured

On September 9 I purchased for my phone and my partner’s phone 10 day US talk text and data 20 add on .NOTHING Is working(My account acknowledges my payment)Advise appreciated

Data usage notification alert for extra add-on data

This month I reached my data limit early (shocked as this has never happed before). Leading up to my data limit, I did receive a text saying I was at my 75% limit and again at the 90% mark. All of this was as it normally has been for me and like for...

Data service very very slow.

I changed my $10 plan to $40 4.5GB (3G speed) plan on Sunday. On Monday, I tested the speed, it's very fast (100+Mbps). I know that it would take up to 72 hours to throttle to 3G, so I tested the speed today (Tuesday). I found it's very very slow, an...

SIM card didn't delivered yet.

I ordered 2 SIM cards online on Aug 31. But still didnt recieved them yet. I PMed @CS_Agent & @Alan_K already, but no response. Question 1:What should I do if I didnt got the cards since the refferral bonus will be end soon? Question 2: Can I get a...

My new plan can't activate right away?

I sent a message yesterday, but no response. Here is the message; Browse Public Mobile Community All communityKnowledge baseUser SearchPrivate Messages Private MessagesNew Message To: Moderator_Team Sent: ‎09-10-2018 07:18 PM IgnoreI ...

Can't Reset Password

Hi,I haven't used my account for awhile (my plan hasn't been active).I'm trying to login to add a new plan. Its saying my password is incorrect and i get an error when i reset my password.I've PM the admin, but no response.. thx

Failed to change plan upon renewal

Hi, I was on the 90days $120 plan and it expired as of today.I wanted to change to the 30days $40 4.5GB plan.Since the plan expired, the system didn't let me change the plan on the dot (or I could have done something wrong) and only let me change on ...

My thoughts a few days in.

I just wanted to share some of my early thoughts about switching from Rogers (they offered me an incredible deal to stay but my reception sucks where I'm located) to public mobile . First off I am on the 8gb $50 plan with $2 auto reward. - It was ve...

Is Pocophone f1 global version working for public mobile?

Pocophone f1 got the global version now and here is the network. Can it work with public mobile? and is the LTE supported? Network:GSM B2/3/5/8 WCDMA B1/2/5/8 FDD-LTE B1:2100 / B3:1800 / B5:850 / B7:2600 / B8: 900 / B20: 800 TDD-LTE B38 / B40 / ...

Get my old number that lost in June

I am wondering if it is possible to get my old number back because I didnt continue the service with PM in June(due to travel). My number was lost. If I want to start using PM again, is it possible to get the old number back? afaik, the number is not...