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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

HELP

My phone has stopped working my account says the plan expired and i owe $24.00 but they took the money from the credit card account what do i do!??

Glitch in PM payment

I paid my bill by credit card last night and my account shows an available balance of$60.00 and the account still shows suspended. Help please

Customer service Center

Is the public mobile system when calling in fully animated?

Resolved! Can't receive text messages

My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.Please help!

Resolved! $2 off with AutoPay

Was gonna switch to the new 8 GB plan with the bonus 500MB and was wondering if I would still get my current reward of $2 off with AutoPay?Thanks in advance!

my data

Ok. I have asked for the 3 gigs that was somehow eaten up while I was waiting for another phone. Nothing was really done. And now I'm out of data. I am very choked about this and will be going back to chatter or to freedom mobile when my plan expires...

Can't get activated, will not accept my phone number

I am trying to switch to public mobile, currently belong to Telus. My number can not be activated.

Resolved! Porting out and in on the same account

Hi, I need to port out my PM number to a phone supplied by work, but I don't want to lose my account or the referral rewards I have accumulated. Is it possible to port out my number and keep my account where I would port in another number from Freedo...

sim card error

I have changed from koodo to public mobile,and public sales guy has activated my sim and account at their sales counter. when I back and check the old sim card, I found the card in my phone and working is still the koodo's, so I put the sim of public...

Change number

Will changing the mobile number affect the reward?

Resolved! I paid but service doesn't work

Hi guys!This is the thing. My plan was expired for two days. I paid today but it still showed as expired, nothing on my phone related to the service was working. I googled the issue and found that reporting the phone as lost/stolen and then resuming ...

Invalid sim error

I tried to use my old sim that I used to have with public mobile and now I'm trying to use that same sim again however it keeps giving me the error invalid sim. I tried using different web browsers and even waiting 3 hours, still not working, do I ha...

Friend Referral

I referred a friend but he did not have my cell number. How can I get the $10 referral and the $1 per month ? Thanks !

Resolved! Coverage - White River

Does anyone know if Public Mobile works in White River? They just activated a bell tower there, so Bell and Rogers with extended coverage can connect there. It doesn't show it available yet on the Public Mobile coverage map. Just wondering how often ...

I forgot what e mail I used to join

Hey don't have my e mail on file yet when i put phone in then says I have an e mail.associated with it. So put in FORGOT PASSWORD and they want e mail to send to. Put that in and says not regognized.I can't change a anything....ask anything....do ...

Sign-up for promotion 5 G and then what happened!

Hello everyone,I ordered my two SIMs on June 1, 2019. There is also a promotion which says that I will get 5 G of data if I activate the SIMs before June 16, 20116. Today it is June 16, 2019 and I am writing this email at 5:40 p.m. and I haven´t rece...

Japanese Credit Card for Auto Pay

Hi, I came to Canada from Japan and bought a Public Mobile Sim Card.I tried to register my Japanese credit card for Auto Pay, but I could only input 6 digits as a Postal Code, though Japanese Postal Code has 7 digits. Is it impossible to use a Japane...

Find my phone number on self serve account

I am logged in to my self serve account but I can not find my phone number over there. Does anyone knows where can I go to find it or self serve does not show your phone number and why?Thank you

Locked out of account

Need help! Locked out of self serve!

Resolved! re-activation

Hi, How much should I pay If I want to reactivated my account that was suspended about 50 days ago? Do I have to pay back from the 1st day it was suspended or just for next 30 days from reactivation? Thanks.

Resolved! Overcharged

Hi there, I was just overcharged when adding funds to my Public Mobile account to pay for my next pay period of July-Sept. My plan price is $120/3 months for unlimited talk and text plus 12 GB of data, but my bank account was charged $135.60 today (...

Resolved! Data Add-On Not Applied

Hi there, I purchased a 1 GB data add-on for the month of June and added it, but I don’t think that it was actually applied to my account.I am unable to verify what my data usage is, as the “Data & Add-On Usage” page is blank on my account (see pictu...

Ordered SIM card. Thought I would be able to port my existing number.

Hello! I have ordered SIM card online. Thought I would be able to port my existing number to the new sim card. But it seems I gotta wait until it arrives and needs to be activated at that point. My current plan with other carrier will be deactivated ...

New sim card with monthly plan on my existing account?

Hi, I'm looking to buy a sim card and activating it with a monthly plan for my daughter, can I do that with my online account I have now? I would just like it to come out automatically every month from the account that I have now. Is this possible? T...

Activation error: Generic Error

Hi, I was in the process of activating the SIM card (when through all the screen, picked plan & phone number, added credit card which shows it was charged) but then got the below error. I cannot login with the account I created either and SIM card sa...

Nokia 3 looses network access

I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data...

Resolved! Still Haven't Gotten 5GB Sign Up Bonus

Hi, it's been a week since I've activated my sim on the 25$ plan and I haven't gotten the 5gb bonus yet. Please help, thanks.

Lost my phone can I get a new sim same #

Lost my phone can I keep my number? How?

US roaming

On June 11th 2019 I activated US roaming while in WA state. Unfortunately my device was not recieving data, voice or text. I had roaming on and was connected to tmobile most of the time and At&T at one point but was not getting in to either network. ...

Roaming in Asia

If I choose to travel to another country like Japan and Korea how would this work to get data?I think data is all that I will need. Can somebody please help me out?I appreciate it in advance.Thank you.

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