Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My iphone went missing Dec 24, came here to deactivate and saw 7 or 8 outgoing calls placed after i lost it. Every one is to the same number -called it and it was voicemail. What this mean? It makes no sense - if someone got into my phone I doubt t...
Hi everyone, My service started acting quite funny tonight after just getting back from Christmas holidays. Typically I have fantastic service at home, but I noticed earlier this evening I only had 1 bar. Now, I have No Service and it's been this way...
I have been able to text all my contacts with issues up until today. This afternoon I texted one friend and it didn't go through at the same time I responded to another text and it went right through. OnceI noticed the other text did not go through ...
Hi everyone, The account is over a month old and has never been able to receive internation texts. It is a brand new phone number that has only ever been with Public mobile. The account receives local texts without issue and has internet access This ...
What happens if I go over the calling minutes included in my plan? Will it warn me? Can I pay $5 to add 500mins canada wide calling? Thanks for the help!
Hi, how do we change phone default pin to private pin?
I have been trying to login to my account all evening. The emails to change the password are so delayed that by the time I get the email, it says that the request has expired. The site also denied me access a few times. I am a new user. Help would be...
My plan is showing a charge for a 30-day plan beyond my regular plan and I don't want it. I clicked on an add-on for 400 international minutes a few days ago, which is not showing, but this $15 charge for a 30 day plan is there. What can I do to get ...
Need data usage while visiting USA
I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have ent...
is there a cost to changing your phone number?
I have enough funds in ormy balance, but my account has been suspended. Why? Now I could not reactive my plan, even if I made a payment to my account. Does anyone know what is going on? Thank you.
Hey All, I'm new to Public Mobile, but have been a part of the TELUS branded community for a while. I've been wondering where I can give "feedback" (I.e. complain) about cell phone coverage in my neighborhood. I live in a populated urban area of Vanc...
My mother is in a nursing home. I got her a flip phone in 2018, under my name, and have automatic payment from my credit card. Now I need to update the credit card information. For that I think that I need to create a self-serve account in Public Mob...
My friend would like to sign up with public mobile and allocate the referral to me. My account is currently suspended as I am out of the country. I plan on reinstatiing my account just before my 90 days (around 85 day mark). Will the referral credit ...
Hello, New to Public, I'm trying to create an online website account which I assume is what I need to order a SIM card but it is not accepting my phone number. I am entering my 10 digit phone number with no spaces and dashes, I get an error "The pho...
I paid 15$ for 100 min When i try to make call I can't make call When i try to make call, it redirect me to an audio message saying: i can't make calli mean local area number in Montréal, i mean number i always used to call, i mean calling friends I ...
I changed my plan to the $50 plan and I clicked it twice by accident and it charged me twice so I'm wondering if I can get a refund on one of them cuz now it's $100 on my acc when I jus wanted to change my plan
I bought this phone for my mom and it is working well for calls, receiving texts, and even browsing the internet. However, it can't send a text or receive any MMS. I've tried to set up the APN on the phone, but it appears to be its own OS and doesn't...
How do I Refer a friend after signing up What link
Hi,As i live so close to the border, I make frequent trips to US.What kind of plan will suit me the best ??I would say at least 10-12 trips a month to US. Thanks
Hi all - I have a new to me (refurbished) LG V20 that I am having some issues with. When first setting it up I had some trouble getting it to connect to the data network but then I found this post and setup the APN accordingly. So, data is working no...
I used to own 514 699 ****, can I recover and transfer here?I was the owner. Maybe old public 2017
is the data usage updated daily or live?I like too peak in my usage area.
Just activated my sons new account on pm on Xmas eve. It was a brand new account, no porting, on an iPhone 6plus. everything is working great, except, when he tries to send an outgoing text, they can be sent unless he's on data or WiFi. Once I turn o...
So I don't have my password to get into my email that's hooked up with and i also don't have my password for my self serve. What do I do?
Hey guys, I will be travelling for 4 months this winter and will be removing my auto-pay option and not paying the next bill as of January 24th. I already earned $47 in credits from various things (auto-pay, referral, $0 for 30 days promo). Once I re...
Hey! I have $4 worth of rewards, and I recently paid for my $35 plan, but I've seemed to pay for the full $35 instead of $31. I'm not sure if the rewards are added to my balance or if they're just not applying properly. Thanks for any help!
My phone went to No Service last night; the account is paid up and was working fine. I have tried setting the phone to lost/stolen and then re-activated it. turned off/on phone and no success. Any suggestions?
Hey there. I'm trying to enable RCS messaging on my Pixel 3a, but it shows this message: I can't seem to find any way to enable this. Thanks for any help!
