Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I have a few SIM cards. I have a two issues with them. First they make me use separate accounts for each SIM card. It’s hard to keep track of them. Second problem the one SIM card I only use when I’m at my cottage and now I can’t seem to activa...
Hi, I purchased a new PM number but only can do texts, no calls are a outgoing neither incoming. Please help.
In my phone it says no sim card no network,i do not know whom to contact to activate itto register account i have to get massage in sim, so i did not get any massage while i bought phone i got i placed it on auto payment i am loosing money what shoul...
I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow numbe...
I used up my 1GB data and purcahseda new rate plan, but my data is still not working. It still shows my old rate plan even though I was charged for the new rate plan, and whatever rewards I had has been used up. It also didn't start a new 30 day cycl...
Hello The charge is going through double in 6 months.I pay $ 105 every three months. What is the charge for $ 25?
Just got a sim card actavated yestuday and in my tablet dual sim it won't gain single but in a phone connects right away without restarting the phone I've restarted the tablet about 20 times the past two days
I don't remember my password. When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you
Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"
hi there, i was going to switch but it wont except my phone number to start a new account....or my friends or girlfriends...what gives?
Hello I have purchased another PM number for my father After one month call service is got suspended even though no payment in owing I do not have set up self service for that as well and in that plan I dont have added text so have'nt got aby text as...
Hi. When I bought my SIM card, someone in Wallmart helped me to activate the SIM card, but He did not give any password and the registration email was written incorrectly. How can I update my profile information to be able to manage my plan?? Thanks
Hi, I got a Public Mobile Plan, 1gb only data plan. Data is running well, but I can not receive any calls from other phones. is it due to my plan or maybe I have technical problems Thanks.
need assistance with porting my koodo prepaid number.
I dont know how much I have to pay exactly
Hello, I cannot reactive my current plan, even after I have enough fund in my account, and have a 0 balance due.Please help..
Hey there, My account isn't currently working, I went to check what the issue was and it tells me that my account is suspended. I've clicked the button to reactivate the account and it took me to the payment page, however I have no amount owing on th...
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?
Do long distance ad on minutes roll over to the next month ?
For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?
We signed up to PM for one of th phones in our house, and it was on the $10 plan; we also activated the Auto Pay. Everything has been fine until today. My daughter (on PM) sent a text to my wife (Telus) but the text never arrived. So I sent a text to...
I need to buy another 1 GB US data plan but its not available as an option right now. why? only 250 and 500mb options availableplease help
Bell Business Line Transfer Hello everyone, I have a corporate account at Bell (land line) and I want to keep this number transferred to Public Mobile. Is there a procedure to follow for a business transfer? Have you had any problems with trans...
I signed a friend up on Sunday March 30th. On that day, there was supposed to be a $10 bonus, plus a free month of service, and a $1 referral. This was done at my local walmart (yeah, I know). There was also a $25 credit and/or a free month of ser...
I cannot make a payment because the exp date selection only goes up to 2024. Mine is higher..
Hi: Seems like this is a common topic. Can someone please point me to the correct settings so that I can get tethering working here in the US using my iPhone?
I was on the $50 a month plan I try and got suspended I was on my way in to buy $20 put in my account because I had 35 as a balance by the time I got set my home to the store my phone hit reset itself and put a plan on of $35 I now have no service no...
I just received a text from PM, say unresolved complaint about telecom or residental tv service. There are 2 click to sites. Is anyone else getting this text and is it legit from PM?
I know the current deal is 400 minute long distance calls for 15 dollars. Any new deal from Public Mobile? thank you
So I just wanted to clarify as to what is the correct link when either contacting/suggesting to contact the moderators. Is it @CS_Agent or Moderator_Team. I thought @srlawren had suggested that the first option doesn't necessarily go to the modera...
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