Big Mess !

[nicandclivey]

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

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[ajkm]

Afaik, no, one email address per account/number.

[BEER]

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@mimmo wrote:

@geopublic I thought it was not possible to use an email address if that email address was already in the system (active or expired). Unless something has changed. Not sure how one email address can be associated with more than one number 

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I am under the same impression------ --- Can one email address be used in various accounts?

[geopublic]

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@nicandclivey wrote:

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

                                                Thanks

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@nicandclivey  Did you activate your sim cards online or at a retail location? If online, did you receive welcome to Public Mobile emails for all three accounts? If you activated at a retail location then click here to register your selfserve account for the 3rd sim.

[scorpio17]

It is impossible to use identical logins for different accounts. I would try to create a new account with this phone number.

[mimmo]

@geopublic I thought it was not possible to use an email address if that email address was already in the system (active or expired). Unless something has changed. Not sure how one email address can be associated with more than one number 

[popping]

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@nicandclivey wrote:

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

                                                Thanks

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As advised by other members, create moderator support ticket to sort out the missing account.  You need one email address per account.

While you are waiting for moderator to fix your issue, you can pay you plan fee by dialing 611 on your phone using your autopay credit card.  If autopay credit card was not setup, you can get a topup voucher from any Shell gas station and pay by dialing 611.

[geopublic]

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@nicandclivey wrote:

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

                                                Thanks

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@nicandclivey if you used the same email for both accounts that would explain not being able access your second account.

Best to contact PM supply the account number and a new email for the problem account.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[mimmo]

If you signed up in store then you could try the create account it will send an SMS to the number.  This should also tell you if there is a selfserve account associated with the number.

If renewing the line is urgent you can buy a voucher to make a payment and deal with the account issue at a later date.

[wetcoaster · Accepted solution]

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@nicandclivey wrote:

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

                                                Thanks

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It's one number per account and per email at public mobile. When and how did you sign up (ie at home, with help of a rep at a store)? Did you use e-mail aliases?

If you are in a time constraint for topping up for the next renewal you can buy a voucher from your gas station, corner store or online portals like recharge.com (extra fees may apply for the later). Add it to your phone number by dialing 611.

That could borrow you some time to find your log in credentials and/or contact the moderators as needed.

[Staliger]

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@nicandclivey wrote:

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details.......

                                                Thanks

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@nicandcliveyClick the "?" in lower right side of the page, type "contact moderator", and follow directions or send a message though https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437