@JeremyFillmore1, don't worry, your number will not be lost from a failed port. Were you trying to port from Koodo prepaid over to this service? If so, then only the moderator team can complete the number port. If you porting to the Koodo post paid, it is a self serve function. Since you have activated an account, I suggest logging into the account and trying to submit a number port yourself, that is assuming the number was in a Koodo post paid account. If that does not work or it was on the Koodo prepaid service, please contact the moderator team for assistance. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.
By the way, I edited your phone number. Please do not post personal information in the public forum.
