cannot change plan

[desi_xiao]

the page doesnt load when i want to change my plan. please send me an email/ contact me so i can change my plan

[justinbeaudoin]

Also keep in mind if you are going from a higher priced plan to a lower one there's a known issue where this does not work and you must contact a moderator for help. 

[imm1304]

Hey @desi_xiao,

Have you tried clearing cache/history for your web browser and try again?

I usually go to Chrome browser's incognito mode when I encounter such issues. 

[popping]

@desi_xiao

Is you account status active?

Login your self-serve account to check.

If not active, you need to send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue To Change Plan

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck