Refund on plan

[Dilzzz]

Hello,

I purchased a plan thinking my plan expired, but later realized I logged in using a different email. I do not need the plan purchased on this email and would like to have it refunded. It has not been activated or used. 

Thanks,

Dilini

[hTideGnow]

Sorry @Dilzzz 

PM is a prepaid provider and do not provide refund or transfer credit.  I don't think they can do much

but of course, you can try to submit a ticket and ask them.  Please submit using the account you paid for (as that is the account that got resumed service wrong).   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Chalupa_Batman]

Hello @Dilzzz 

You need to speak to customer service as we're all customers like you.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.