Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I need some assistnace with 2 of my accounts atm. Both numbers ported over from Rogers. Both numbers have an issue where they don't always receive texts, can't always send them out and no one can give them a call. They can call some people so ...
Good Day, I am on the 90 day 90$ plan with 1 GB data and unlimited voice and sms. I have been on PM for about 6 months and absolutely no issues until 3 or 4 days ago my data just stopped working. Voice and sms still fine. I have a One Plus X phone on...
Hi, Like many I'm having issues and have 0 service (6 month member and account down at renewal). If I call my phone from a landline it goes straight to voicemail. Does anyone know how/if you can access your voicemail from a different line? This way I...
Hi Mods,This is going to be my last thread before I give up. I sent a private message to @Mary_M on November 19th and again on November 21st in order to facilitate a manual port of a Koodo prepaid number. This should be a fairly quick manual port rig...
I sent them a message 3 weeks ago (on Nov 13th) about a problem with a referral bonus and they have still not replied to it. Does anyone know when I can expect them to handle this?
Why can't I make or receive calls with the $23 dollar 10 Day6 plan I activated today 12/1/2016
For those with incomplete porting issues when signing up for the Fall Promo, other posts have mentioned PM will reset the start date to when the port is eventually fixed. I don't know if that means data will also be reset/topped up, but that would be...
I've had porting issus since NOV 18th. I've sent private messages to @Shazia_K, @Mary_M. I finally recieved a response from @Saray_O, she said that the Port went through successfully as of Last Night!, however I am still NOT recieving phone calls or...
me again!!!! over two weeks and still cannot recieve calls...numbers still showing active with our old provider
Curious, why do my friend's phone number as well as my phone & my alternate phone number ALL receive a bunch of Cerberus messages about Cerberus being unable to find my device location + a bunch of numbers related to my port? This happened as well wh...
I had issues activating my SIM card and I messaged them last week, and they still have not replied. What can I do?
Hi, I sent a private message to the mods with the required info on Nov 18 and I haven't received a response yet. My Koodo prepaid plan renews in 2 days and I was wondering if I could get some help? I've tried all the suggested tips for porting from K...
Hello - I purchased a 90 plan on October 26, 2016, but when I logged in to PM today it says my account is suspended. Does anyone know how I can get this error corrected? Thanks
Do we we have a new mod here?!?!?! I see a @Cherine7 Welcome and I am sure you have a lot of work ahead of you so thanks!!
Hi all, I've sent the mods a message about this yesterday as I had spotty service starting on the 27th. My plan switched over and didn't automatically update, a few days later it seems to have taken. However I have 0 service on my phone. In my accoun...
2 fam members ported to PM on Nov 19. Both processes went through, cards charged, can open My Account, can make calls, data working, BUT can NOT receive calls. SIM from other provider still working, so it is clear that the porting did not go through....
it has been 2 weeks since i switched to public mobile and my number still has not been ported from koodo, I have emailed them for the 5th time and i have yet to receive any response to my previous emails about what is going on.I have already been cha...
I've sent the mods a 2nd message regarding my port situation (where I apparently took someone else's phone #, even when I used my OWN account number in the porting process, closed my koodo account, closed their Chatr account) and that I had to take a...
I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might...
@Shazia_K @Brooke_C @Dave_M HELP!! I'm in Puerto Rico now travelling and my Public Mobile account has been suspended for no particular reason. I ported over from Rogers a few weeks for the 4gb for $40/mth promo plan and everything was working fla...
I have noticed that my referrals credits are reduced at least by 2. Can someone look into it for me? Thanks! @Shazia_K@Mary_M@Jeremy_M
Hi, Any help please. My credit charge was charged for the November 4GB promo but the SIM does not work. I need a PIN for it, the one I selected doesn't work, meanwhile, I can't log into my account because it says I do not exist. I have emailed 3 ti...
I am keep getting the message from WhatsApp on my Black Berry Z-30that they will not support BB and some other cell phones as of Dec 31, 2016Should I worry for my BB Z-30 ??I would appreciate for any help to clear this confusionThanks for your h...
I have accidentally locked my SIM and the phone is now locked until I enter the correct PUK for my SIM. After going through the self-serve menu and searching through the community forum, I realized I would not be able to obtain it on my own to resolv...
I have sent 4 private msg and still have not received a response, I am unable to make and receive calls and texts messages, can someone please help me?
Hello, I signed up for PM on November 28th and am still unable to use my phone. Koodo cancelled me on the 30th, you've charged my credit card, and I have no service. I have sent out 2 service requests, numbers #4527-3524 and #6704-6286, and no reply ...
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Please Mod's I have been patiently waiting and also send 3 private message with no response. Can you please get my number ported properly? @Mary_M pleaes help! Sent you a PM on the 21st.
My spouse was struck by a car last night walking home and wasn't able to reach me on my phone because I haven't had phone service since November 19th. I need someone to cancel the pending port and provide me with a phone number where I can talk to a ...
I've changed the username on an account but it says Please note that changing your Username will not change the email address on your profile. So how do I change it? Also, I tried to use the 'contact us' form to ask this but when I get to the form t...
