Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I've been through this debacle four or five times now so I know that the only solution is for an employee to manually give me what I paid for. The money is in my account and I need to switch from my current plan to the 30-day $35 plan. I am unable...
Hi, The password that I thought I used to set-up my account is apparently incorrect. And I need to get into Self Serve before my flight today, to get an US add-on. I didn't register a credit card with the account, so I can't use 611 for add-ons. I tr...
What happened to PM? I came here 6 months ago and was hoping for a deal so I can jump on it and now the deals are only for new customers?? Make the 30$ 1GB plan available for everyone? I'm pretty pissed right now...
i just paid my bill a couple of days ago and says 0 owing and 42.00 in my account,went to use my phone today and can`t make a call,not sure what happened?
Hello Friends, I just activated my public mobile sim card yesterday for $35/30 plan with 1GB data and today I noticed that the same plan is going for $30 in the promo section? Can I get that plan I mean I am a new customer but it was not indicated we...
Hello there, I am currently having an issue on disabling autopay. As I am not in Canada at the moment, I do not want to pay for the service at the moment until I come back two months after. I was just charged the amount for the plan, and the amount o...
I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.
I'm trying to add a us Talk Only roaming add-on for my dad, he had it for 10 days and it just expired, but now it's not showing up. There's the bundles and the text only option but no talk only option. Please help .
So I went to my local Walmart I'm Calgary, and asked for a PM sim. The lady told me she can't sell me just the sim. She said they can only sell plans and Sims together. Is this true? If so, where else can we get just the sim??
I have a problem. I can't get data from some my messages in Outlook. I store it on my phone, I can't open it, but other messages are easily opened. I don't know what to apply...
Hello, I have forgotten my password for my account. I tried using the forgot password link, but didn't receive the email until 4 hours later. Then when I click the link, it says it has timed out. Please help me!! I have lost my phone sim and need to...
Hi mods, I'm facing a dilemma with my $40/4GB promo plan. I want to switch to Koodo for the $100 bill credit and $100 referral discount, but this referral promotion is only redeemable online. My PM plan renews on the 14th (6 days from now) and I'm qu...
The latest promo https://www.publicmobile.ca/en/on/promotions/30for1GB-3G is only available to new customers BUT you can have it for $10 if you are willing to give up your phone number. Just turn off autopay on your current acount, get a new SIM, and...
I am a customer with Public Mobile. Yesterday my monthly rate was increased. While speaking with a Public Mobile service rep yesterday, I was told that a text had been sent informing me of this imminent price increase. This, I assured her, was catego...
Hello,I've been using Public Mobile for 6-9 months now and I am interested in changing my plan. I currently have the $45 a month plan but my needs have changed greatly. I won't be needing Canad-wide calling or nearly as much data. I also may be leavi...
I thought i was going to change over to koodo and then i came across this when i clicked on "see offer details" link under the $40 for 6GB offer... and it reads this... "Unlimited local calling from 5pm to 8am, Monday through Thursday, and 5pm Friday...
Hi everyone, It has come to my attention that my family and friends have been texting and calling me, but I have not been recieving everything from them. My brother has texted me multiple times through out the month, only to receive texts back from s...
Hi, I wonder could I use my data when I travel around in Canada?I'm from Quebec and I need to travel to Vancouver for a few days.I wonder could I use my data at Vancouver? I need it for gps navigation.Don't bother about call and messaging. Nobody wil...
I got reward $1.so, plan cost is $32but estimated payment is $31(deduct $1).however it still comes out automatically $32 when I try to pay in the website.How can I pay $31???
I've been with public mobile for awhile now and i had the 3 months deal but now im switching to koodo in a week but i'm wondering if i can get some kind of refund + the available balance on my account. I payed the 3 month deal at the start of februar...
Hi I was just wondering where I can find a phone bill for my account that I can print or see online Thanks
I've had two calls this morning. Didn't recognize the name or number, so didn't answer. 2nd call did leave a voicemail. Caller ID showed it as from: MASTERCOM INCNumber from voicemail was: 905 855 3331 The message was from Koodo, and mentioned I'd ge...
hi I got locked out of my account, could someone assist?Thanks
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To all our female customers with Public Mobile happy International women's day! All the best ladies!
I have been a fan and supporter of PM for over a year and a half. I am happy with the service, the value, the customer service and the community approach. I like the Autopay, Community Rewards, Loyalty Rewards vibe. If I believed, as was promised whe...
cant change plan on website, have enough money but wont let me change plan
Hi all, This month my auto-pay did not work (it has been absolutely fine since I started using it last year). Not entirely sure what happened as my payment method has remained the same. I get no service on my phone at all, and when I go to check to s...
Thinking of switching to Koodo but just want to crunch the numbers first. If my referrals left (I have two) would it reflect that in my "my rewards" section immediately? or after the next billing cycle?
