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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Amount Due

I've noticed that the Amount Due at next payment date, on the overview screen has been changed since my last payment (3 months ago, since I'm on the 3 month plan) and it no longer says how much is due on my next payment date. It only says what the cu...

Account status - ACTIVE, but NO SERVICE

Hi, I had forgotton my password which led to my account being locked temporarily. However, after few hours I could reset the password. I recharged my account today and changed my plan. My account status shows active in my self serve account but howev...

Lost my phone and my plan is suddenly expired even if my account is paid in full

I lost my phone and order another sim card before suspending my account in case I foind my phone while waiting for my new card... I just saw that they wrote in red letter Plan Expired. I am on automatic montly payment without failing. So why is my p...

I'm having trouble paying for my plan please help no service

Help I recieved messages to top up my account so i log in and theres no info on how much to pay? and I cant even view my plan details? whats going on. I joined in the fall promo 120$/3months 12gb data etc. I really like this plan and want it back. Th...

Resolved! Delete Private Messages

Anyone know how to delete private messages from my Inbox and Outbox? There used to be a tick box beside each message that marked those I wanted to delete. I cannot see that feature,

Resolved! Re: Contacting our Community Moderators

Hello i am interested in Unlimited international text ,from where i can use sim card? it is only from US it is roaming included?

Great Customer service over email for a pretty complicated task

So I didnt think this would be possible. My wife has the 4GB 40/month plan with PM and I had the 6GB wind plan. My wife wants to go back go Wind Mobile (for whatever reason she was satisfied with Wind) I had to go to Wind since the 4GB plan was done ...

Resolved! Is the credit in the account transferable?

Hello, I have 2 lines with public. I am thinking of port line 1 out but have $6 credit available, is it possible to have the credit transfer to Line 2? Thanks

Changing Language Setting

I have managed to change my voicemail over but all public mobile correspondance (email, etc...) is still coming in french. Can someone tell me where I can adjust this setting? Thanks

Service Issue

Hi All! I've been very happy with the PM service since I joined up at the end of December. However, I've run into an issue that I haven't been able to resolve through private messaging. I have the plan that includes unlimited provincial talk. It's be...

Will PM match Fido's $50/5gb plan?

Fido currently has a $50/5gb plan going on right now. The downside is that it's for existing customers only. All you need to do is mention freedom mobiles $35 5gb plan.http://forums.redflagdeals.com/fido-5gb-unlimited-cdn-talk-text-50-month-2080208/S...

LOVING PUBLIC MOBILE

I ported over at Christmas time and have nothing but good things to say about Public Mobile. The LTE service is so much better than Rogers. I travel on the 401 from Burlington to Ottawa and I must say I have way better coverage than I had with Rog...

Did not recieve any text messages over a 24 hour period

Hi, I did not receive any text messages from Sunday AM until Monday AM, even though I confirmed that many were sent to me. Up until that point I had been receiving texts just fine. I tried restarting my phone, clearing the cache of my messages app, e...

Resolved! US Roaming

Will you be getting a US Roaming Add On that is less than 10 days? I don't want to have to buy 10 days when I am just going for a day or so. Thank you.

change plan

Hi Guys, I want to switch my 120$/3months plan to the 30-day pass ( I just want to be able to receive call) so I topped up 10$ in my account.My transaction show up in transaction history but not on my balance, therefore I cannot change my plan. This ...

Resolved! Account double-charged

I was double charged on the same account for two plans, an old and a new one. So in December 19, 2016 I received back to my account the $39.00 overcharge. Now I have seen a Top-up reversal on January 13, 2017 for an amount of $39.00. In my knowledg...

ANDROID PHONES AND CUSTOM ROM/FIRMWARE

For those of you using an older genertation android based phone, you may have noticed that your manufacturers' updates have become very infrequent or ceased altogether. Certain phones and tablets -- devices -- are easy to switch to what's known as a ...

Calls not coming through

I have recently switched over from Fido to Public Mobile and many incoming calls are not coming through and it goes straight to my voicemail. I have had many complaints from the bank, work, family, friends etc. that calls are not going through. In th...

Resolved! US Roaming (Data)

I recently went to the US and bought the $20 voice, text and data add-on. Voice and text worked fine while i was there but i was unable to get ANY data. None. It would show as connected to LTE but when i tried to browse it would just spin and I would...

My posts or replies not showing up

Can a mod check my community account? I put some postings up and I don't see them posted, but I received badges for them. Can't really get community rewards and any Bravos if no one can see my posts. I'm subscribed to them though. I saw a few resolve...

Resolved! When will next promo be ?

Have a few friends that would gladly switch soon as promo launches. Bring it soon !

Resolved! Your account has been suspended! HAD AUTOPAY!

Why is this happening?? I have 3 accounts & the first one just got suspended! My other 2 accounts all have the same autopay on same Visa due Feb. 13. My original payment went through fine on my Visa & def. had autopay & now it's suspended??? ...

Activation issues

Hope I can find a solution.. I just finished the application steps like creating username and choosing my plan etc.. after giving my visa info I clicked and page was activating then had a page error. I wasnt able to log in with the username i just cr...

Resolved! Switching Phones on Existing Account

I have an old iPhone (was Telus) activated and been using for months with no issues.I want to replace the handset with a newer unlocked iphone. Is it as simple as popping out the SIM card and off I go? Or, is there more to it? I want the transition t...

Resolved! Rejected Posts

Everything was working fine this morning, but now, whenever I reply to a post, it just appears in the "My Rejected Items" section. What gives? The same issue has been described before, and it wasn't resolved: http://productioncommunity.publicmobile.c...

Question about Community rewards

Hey guys, I haven't started my service with Public Mobile yet but I have recieved a few community rewards from previous months. Will I be able to apply those to my bill when I sign up for the Public Mobile service later in the future?

Not Receiving SMS

So, this has been happening for several weeks now. Anyways, I don't really get texts. I only get texts from like Google when logging in, or twitter to verify new location/device, etc. but anything from people, I never get texts at ALL. How do I fix t...

With Fall promotion, How much data did you use?

Hello everyone. With me only 2 days away from renwing the fist 90 days for the fall promotion I would imagine a lot of people already renewed, I was curious to see how are people dealing with the new 12GB in 90 day "diet" and whether your previous pr...

Resolved! How to set APN on iphone 7 ?

Hi I am trying to set APN on my iphone 7 plus, but I only see under Cellular Data Options/Cellular Data Network only 3 lines: APN - isp.mb.com. Username is blank, Password is blank. Then, how can i set it ? Thanks

Resolved! Cant make outgoing calls to certain VOIP providers

Hello,I cant seem to call my mother in law, who is using a VOIP service for her landline. Whenever I call it, I get the following:"Hello, Public Mobile here, it looks like calling is not included in your plan"I havent run into other problems calling ...

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