[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Account
Hi there, I tried the forgot password option and my account is now locked. Who do I contact to reset my password? Thank you,Kim
Data add on
How do I get my data add on to work
Payment of Sevices through voucher
Hi, I have 790 dollars in my public service mobile account. My question is will the payment be deducted automatically because I have been trying to enter the voucher number but I see a message saying that the voucher has already been used which is tr...
The $35 plan is too expensive
The $35 plan comes with 1GB data, unlimited talk and text; while $40 plan comes with 4.5GB data, unlimited talk and text. Obviously, the $35 plan is not attractive at all. It is more reasonable for $35 plan to com with 3GB data, unlimited talk and te...
Error report
When I logged in to my account and tried to check the detail of my plan, I got this error.
Resolved! Just signed up with a referral but I don't see any $10 credit
Does the credit take some time to show up or what? Thanks.
unable to port my number from fido
Hi i tried porting my number but it keeps saying there was an error. Now it won't even let me try anymore. Please help
Resolved! no talk in my plan?
Hi, Trying to call someone and getting a message the caller will not accept blocked calls, put *82 in front and now public mobile says that I don't have talk in my plan which I do. Please help asap, this call is important
number will not accept anonymous calls
Hi, I just tried calling someone back who left a message and I get a message saying the "number you are trying to reach will not accept anonymous calls?" Any ideas on what this is or more importanlty how to fix it?Thank you
Learning Curve for all bravos grabbers.
I have been noticing a trend here. Every time PM goes through some difficult moments many 'Mayor' statuses or lower; users turn into bravos grabbing fools, so much so they support each other in this venture. The only thing they provide is a nursing h...
Resolved! Porting my number from koodo to PM, clarification needed
So I was one of the peple who ported from Koodo to PM. The form says to pick a new number then call to get my number ported because I was with Koodo originally. The minute I hit submit on the form, my koodo sim stopped working and I received an emai...
SLOW (days) Response time from Moderators!!!
Is anyone else experiencing extremely slow response turn around from moderators? I have about 5 open inquiries (and totally separate sets of issues) since Sunday afternoon and only received one response and no follow up. @CS_Agent
Resolved! Unsure about add-ons
Greetings, I still have a week to go and running out of data. I would like to get either the 1G or 200Mb add-on, but it's not clear to me if this is a one-time purchase (good), or if it will become a recurring one (don't want that). Also, it says tha...
Resolved! I screwed up my new plan. Is there a way to revert those changes?
I didn't realize I didn't add talk to my plan and I thought it did. I guess it's because the way the worded it on the plan as international calling or no talk.
Problem with account reactivation with new plan
Hi, We are having problem reactivating the account on the Special offer $40 for 30 day plan, with 4.5gb of 3g data. Even though we paid the balance, and the balance on account shows $40, but does not allow to reactivate the plan with the new special ...
Resolved! Be careful with your number and referrals!
Apologies if this has already been posted! From a reddit post: "My friend got a request for a PM referral over the weekend and today they learned that the person who asked for the PM referral number didn't want it to join PM. The person who requested...
Temporary suspension
Why would my account be suspended when I have a 70$ credit to pay my monthly fees? Day 2 with no phone... can someone help??? I messaged mods but no reply as of yet
New mobile plan
I just switched to public mobile and have unlimited talk across Canada, unlimited text and 6gb of data and the phone works but the data did not start up ... I've done factory reset on phone and still nothing. What do I do to get this fixed
Replace Credit Card Error
Can't seem to replace or add my new credit card. I have tried first replacing the card details online, then I tried removing the old details / adding the new card. I continue to receive the same error each time I try. Unable to Process Transaction S...
Resolved! How to stop payments?
Hi, I have 2 pablic mobile phones. I'd like to stop payments for one of them. How to do it? I don't have any accounts. is there any phone # I could call?
Resolved! How long does porting take?
Hi,I just (1 hr ago) ported my number over from Chatr to PM. I can make local calls but can't local receive calls. I signed up for the $20/30 days plan. no add-onsis this normal?how long does it normally take for the porting to complete?is there anyt...
reverse a port
so i need a port to be reversed for it was a landline number.company says Public needs to relese the number for it to be reveresed. any help on this ?
**bleep**ing **bleep**
This carrier is nothing but trouble..Had I known to pay my **bleep**ing bill to get my servivse back would take so **bleep**ing long ...I would not nor will reccoreco public mobile to anyone
refer a friend issues (due to failed port?)
hi i went with a friend to wallmart to activate his publicmobile account and get an imedate sim card they activated used my number for the refer a friend thing i got the confirmation text today i lost my bonus for this friend i know he tried to port ...
Tagging the mods
Hi all,There has been a lot of uproar lately about the backlog of moderator requests, and the delay in their response. This could be alleviated somewhat if people would cease advising customers to contact the moderator team when there is absolutely n...
Resolved! PUK code
I didn't understand what the password for the sim was and entered the wrong number in and now it's asking for a PUK code? How do I get this?
Refund
Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?
Will the Xiaomi Redmi 6 work on Public mobile in the BC / Vancouver area?
Will the Xiaomi Redmi 6 work on Public mobile in the BC / Vancouver area? https://www.amazon.ca/gp/product/B07FW8TDF9/ref=ox_sc_act_title_2?smid=A1BN7MA8ELLJY5&psc=1 I'm an exchange student and I would like to buy the phone unlocked on Amazon and the...
Are there any moderators that are not retired?
I have been attempting to PM a Moderator for assistance with a password reset, yet it appears that the mods in the forum are all retired? Are there any moderators still active in the community?
MMS not working
I have a verizon samsung S6. My APN setting match this page: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3. Data works fine.But MMS doesn't. It says unable to download the message. Hav...
