Difficulty porting number from Telus

[Madaraki]

Hello everybody,

I recently made the decision to switch over to Public Mobile, and have encountered difficulty in getting started. I purchased my SIM card online, and have tried to activate it through the online system, but ran into trouble on the second page - "choose phone number". I select the "transfer your wireless or wireline number from another provider", input my current phone number I want to port over, and have tried to complete the page with my Telus account number, phone IMEI number, and the security PIN number all in combination or singlularly, but all attempts give the error message of "your old service provider rejected your transfer request". To note is that I definitely checked off the "I am authorized to transfer this phone number" box at the bottom of the page, so that is not the cause of the error.

I am currently awaiting to hear back from the moderators, but knowing that it can take 48 hours for a reply, I am wondering if anybody might have any insight into my issue. If anybody can provide any assistance, it would be greatly appreciated. Thank you.

[Madaraki]

No, my phone number with Telus is currently active, and I do not owe them a balance.

[GreatCanadian]

Is there a device balance owing on your Telus contract?

GC

[will13am]

@Madaraki, is the account containing the Telus number you wish to port active?  The only eligibility condition for number porting is that the number resides in an active account with a different carrier brand.

[Madaraki]

Thank you for the advice. I did try using all three of my Telus verification information both separately as well as in combination, and it did not work for me at any point. I will try again with your suggestion tomorrow, and wait for the moderators in the meanwhile.

[computergeek541]

I highly doubt that Telus rejected the request.  Porting a number is usually fast, but it's not that fast.  We've seen that error message before when we know the other carrier doesn't even respond to request that quickly. I suspect the error message may just bw the result of a badly progeammed website.  If porting was really rejected or approved the quickly, all number ports would be done within 1 second, which they aren't.

Some advice: don't use all 3 of account number, pin, and imei.  That is asking for trouble and are actually increasing the chance of the port failing.  Use only the Telus account number.  I would try again, but this time check off the authorization box before typing in your phone number.  If self-serve doesn't let you try again, or it still doesn't let you proceed further, you will need to to have Moderator_Team process the request for you.