Double Billed

[Ranham]

I was double billed yesterday for services (I see that isnt uncommon based on the number of posts about that on here) Problem is I have sent two messages to Moderators in the last 24 hours and am not getting any response. Any ideas?

[will13am]

@Ranham, please post a screen cap of the payment history.  Maybe we can assist with interpreting the numbers. 

[stonechucker]

Wondering if you were attempting to pay, and doubled paid via an error.  Did the website give you any suggestion that a payment had not gone through?

[Ranham]

Exact same charg, exact same day...Its clearly a duplicate

[stonechucker]

Same cost twice, or are you attempting to change your plan from an expired state?

[popping]

@Ranham

It will take about 48 hours for moderator to response to your message.  Any additional message will move you to the end of the moderator waiting queue.

I sent a private message to moderator this Tuesday and got my response on yesterday(Thursday). The wait time this week is about 48 hours..