Community

benderama · 08-31-2018

My plan expired today and I wanted to switch over to the most basic plan... but unfortunately, as I just found out, I have to reactive my current expensive plan before I can get on to a basic plan? How does that make sense? Anyways, moderators, pleas...

benderama · 12-25-2016

Okay, I have two phone lines that I activated on Nov 20 on 10 day plans. The lines did not work nor did the switch over to the fall promo. I emailed and sent PM's to Mary and Shazia... never received a reply. I finally received a PM from Saray on Dec...

benderama · 09-01-2018

Unfortunately, that is not good news. At this point, I'm porting out. I can't handle not having a phone for any lengthy duration. This bug is essentially hijacking my phone number and given the other messages I'm reading about not receiving a reply f...

benderama · 08-31-2018

I understand the process fully as I have had multiple accounts for the past few years. I am hoping that this gets resolved in short order, but what I really want is for PM to fix this situation where people can't change to a lower plan, and in essenc...

benderama · 03-29-2017

My wife's account was fixed after I made the payment but there's no indication in the transaction history to show any attempt let alone failed attempts.There's also no indication that the service was cut off so she didn't realize her phone calls were...

benderama · 03-29-2017

Okay, so here's an update, and I'll be a bit blunt. The current system is atrocious. I was going to try a manual payment when I got home today but urgently needed to call my wife (said problem phone) but it went to directly to voicemail. Hmm.... this...

benderama · 03-28-2017

So, when I thought everything was fine with autopay, my wife tells me that she recieved a weird text about PM autopay issues. Well, since I had all 3 lines in the household, I just logged in and sure enough, her account seems to be suspended. My plan...

Community

User Statistics

User Activity

Account suspended

Urgent help needed - problems since November 20, 2016 and still waiting

Re: Account suspended

Re: Account suspended

Re: AutoPay

Re: AutoPay

Re: AutoPay