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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iphone 6 question

Hello, I used to be able to make calls to other iphones in the US, even tho I don't have long distance on my plan. It is my understanding that iphones can phone other iphones anywhere in the world...but for some reason I'm not able to. Is there some ...

25 $ Plan

Hello,I used to have a plan in 2012 for 25$ per month, where I could talk and send text messages long-distance and internationally unlimited. How can I get this plan again, I haven't found it in the online plan options.I am still in the process of ac...

Resolved! How to read date/time stamps when looking at usage

When I look at my usage, I see things like this: 14/01/2017 12:08 Web 0 MB MB $0.0014/01/2017 12:08 Web 850 MB MB $0.00 The time stamps don't appear to be in 24 hour time, nor do they specify AM or PM. Nor do they specify a time ...

Re: Not registered on network

Hello, hope you can help... Been a PM customer for a couple of years, I paid for my plan this month at 25 december on line I was outside the countryI just returned back yesterday. When I tried to use my phone to make a call I got that my phone is n...

Resolved! Samsung Galaxy J7 J700M Dual SIM?

Best Buy has some unlocked phones on sale. I am considering the Samsung Galaxy J7 J700M as a replacement for my old Samsung ATiV (curretly on PM). Before I order one, I'd like to be reasonably sure that it will work with Public Mobile. Has anyone...

Resolved! Unregistered Sim error. Need help from someone in Vancouver (UBC/Point Grey/Kits)

Hi all, I've been with PM for a month and half on a 90 day plan. A few days ago, my service was down suddently. I got unregistered sim error. I tried on two unlocked phones (both worked before). I also contacted one of the mod and she sent me a new s...

Resolved! issues service

My account is due april 2017 and yet I have no service says I need to purchase add ons

Updated/topped up account - phone not active..

My plan had expired because the online terminal wouldn't accept Visa debit, so I purchased credits at the store. Topped up my account with: unlimited Canadian calling, 4 gb of data and text (this was a seperate transaction from error). My line is n...

Resolved! 12GB/90days - Future Dated Plan Jan 20th Renewal

Hello Mods, @Mary_M@Shazia_K My current 6gb/90day plan is expected to change to the fall promo 12gb/90days plan on Jan 20th, 2017.Please confirm if issues experienced with users back in Nov/Dec 2016 is fixed? Thank you in advance,

Resolved! Unlimited Canada/Us talk

Just wondering how the unlimited canada/us talk plan works. Can call anywhere in Canada/Us from anywhere in Canada/Us? Home province is Ontario. Can call and receive calls from anywhere in Canada and US?If I'm in Florida, can call and recieve call...

Resolved! How do I suspend my account for 2 months? (on a 90 days plan）

Hi All, I am new here. I need to go out of country for 2 months and looking for the best option to suspend my account (not paying for service i am not using) in the same time keeping my plan when i come back to resume it. I am on the 40th day of my...

Buying a sim from a friend of a friend of mine

I'm looking on purchasing a public mobile sim from a friend and he is saying it's purchased during the 12GB/90days period promo period and still qualify for the promo.He said he'll provide me the receipt with the date, but it doesn't have a sim card#...

Resolved! Porting from chatr to Public Mobile did not go through

Hi, I just ported my number yesterday evening and it hasn't gone completely through. I can make outgoing calls and receive texts but cannot receive any incoming calls to my Public Mobile phone. I used a pin number for porting as I didn't have the ac...

Porting did not go through

Hello guys! I joined Public Mobile back in November and the message said that the porting went through fine,however text messaging and calls don't work.Now that I check my phone settings, it says that I have a different number, which is not the numbe...

Phone number

I've changed my number by accidentally but i need my previous phone number back. Is this possible?

top up issue - next due day is not correct

Yeaterday(Jan 14,2017) I top up my account and changed plan from 30 days to 90 days plan.My credit card is charged $158, but my account next expired day is Apr 13,2017.I think the reason is that I clicked the wrong button when I change the plan to 90...

Resolved! HELP!!!

I just activated my sim and I received an email from Public Mobile saying my account was active but I can't login in to the self serve. It says it's unable to verify my email???On top of that it says that I can't make any calls or texts with my phone...

Resolved! Activation issues+......help

Activated sim 11jan2017 but got an oops error message. Requested to email pm. Every attempt to contact pm has failed. Please note that I am new to this process. Also note that I am porting a bell land line to pm.pm emails me 12jan2017 stating my pin ...

Resolved! I am unable to change my credit card to a new one as the old one has expired.

I am new to PM and want to update to a new credit card. I keep getting the message that my card carrier wont allow. I have talked with them at lentgh and they say it is not a problem with them?I use all the same information that is on PM file and car...

Resolved! Multiple Phones

Can we have more than one phone working on this network,i seem to be having problems connecting my new Zen phone 3 Max ,i still have my moto g running.

Generic error on self serve

After I sign up my self serve I got the error message when tap on the "plans and add ons"Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.The other 3 ta...

iPhone 5S - unable to edit APN settings

Hello, my wife just ported over to Public Mobile from Rogers and she is having issues. First off, it doesn't say LTE on the top it says 3G and the data isn't working. When I try to manually update APN settings it only has an option for personal hotsp...

Resolved! Visual voicemail

Hi, I wanted to know if public mobile have the option to have the iPhone's visual voicemail. And if it is how to activate it?

Resolved! Curious about plan descriptions with fall 4gb/month promo

Like a few subscribers here who've signed up for the 12gb/90 days fall promo, I am curious to know what your self-service plan description states. Currently, it states that I am on a 6GB/90 days, but in my add-on's section it says there is a 6GB add-...

Picture messaging (MMS) doesn't work properly but Data is ok, what am I missing???

I'm having problems sending/receiving picture messaging (MMS). I can't send out any and I can only randomly receive from some people but not others. My APN settings should be ok since there's no problem with data and I do occasionally get the one or ...

Contact

Hi I have a few months with pm but now I need to talk with someone but I can't imagine need some help please how a can talk with costumer service

problem with the greeting message on voice mail

Hi, My voice mail's greeting message is stuck on my "extended absence" greeting dating back to the summer, which is embarrassing. I tried several times to change it through the automatic menu - I changed it for other personal greetings and also tried...

Resolved! Not able to receive calls or texts

I've read several posts on why this is happening, so I'm hoping a moderator can help me out too? I understand it's a porting issue, I switched from freedom mobile yesterday and ported my number with the switch. Everything works perfectly except I can...

Autopay roll over to new plan not working

I have my account set to autopay. During the last 4G/$120 promotion, I set the plan to move to this option next renewal. My credit card has been charged the correct amount but the plan is showing as the old plan, underfunded and suspended. Will this ...

Locked out of account

hello , so i've been trying to change my password because i forgot it and after writting down my email they told me that i've been locked out when all im trying to do is to pay my phone via a new credit card

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