Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting from Fido not working

Hi, New to the forum and looking for help. I attempted to port my Fido # and it said that the change was successful. The number ported, however, the problem is I can't get incoming calls on my Public Mobile SIM. Surpisingly, my Fido SIM is still work...

Resolved! I am happy but scared

Hello everyone: Its just me, I believe feeling this way....Thanks to GOD, that everything working well with me and so far so happy with PM. I have no problem right from ordering sim to activation and then proting my number from Koodo. I have been fo...

Day 10 NO REPLIES on porting number

I got an error message when I tried to port my number 10 days ago. It told me to contact PM directly which is what I did. I still have no word from public mobile on porting my number. Any mods that can help? This is getting ridiculous as I've sent m...

Incorrect Data addons Info at - https://publicmobile.ca/en/on/plans

Hi Shazia, The following data seems out dated and please update ASAP. @Shazia_K https://publicmobile.ca/en/on/plans_____________Data250MB for $10 and 500MB for $15. Any unused data will roll over to your next cycle. It must be changed to the current...

Old Sim Card Still Active

I ported my number from Fido to PM. Both of my Sim cards are working, what should I do?

More new MODS!!!

I see two more mods that have been registerd in the community today!! @Tony_T and @Amanda_C welcome and thanks for coming on board to help our the users here!! I am sure you are busy so we will hear from you later!!

MODS PLEASE HELP!!! Thought we had issues resolve but STILL having problems with the service! HELP

@Mary_M helped me last week with getting my account activated and working but it seems that we have encountered another glitch. Calling is working and so is the data but alas texting is just not working at all (cant send or receive texts). I follo...

Interesting Observation

I have noticed that Shazia_K is around fixing problems and posting which is a great sign. With a few of her posts I am noticing that there was no account number provided during port or incorrect IMEI number. I am wondering how the backlog would hav...

Resolved! Failed to add US Roaming

Hello I travelled to US on Nov 27 for a week and added the basic talk US Roaming on the same day. My service provider changed to AT&T, however I was unable to make any calls during my stay in the US. Is there any way I can get a refund? Secondly, I ...

Resolved! Day 15 and porting still not successful and no service (#6708-4823)

@Shazia_K @Jeremy_M @Mary_M No update on ticket (#6708-4823) opened on Sunday 20-Nov morning. I sent a reminder to the mods (Shazia) last week and today morning but haven't heard back. 15 days and still porting from Chatr is not complete and I payin...

Has Public Mobile support always been this bad? 19 DAYS - ACCOUNT STILL NOT WORKING!

I had an issue where my account was suspended on Nov 18th because the credit card on file was invalid. On Nov 19th I made a payment to the account to reactivate it. The payment came off my card, but my account balance was still $0 and I couldn't reac...

Resolved! Account activation request has failed

Hi I have taken a new public sim and tried activating it today. I have the below issues.Can someone please help me on this. 1. I have received the welcome email but unable to login to my account 2. I have registered for the plan at the time of acti...

Resolved! So what happened to the fall promo plan?

My plan just got renewed and it still keep the same old plan. what happened. Any1 has same problem?

Current Balance Gone?

I had $24 dollars in my current balance, I logged in today and now it's all gone. My account is suspended, and I was going to use that $24 dollars with a $100 voucher that I was going to purchase today, so I can reactivate my plan for the $120 plan. ...

Another Website Bug

Hey something else I just noticed If you add someone to your ignore list, you can still see their posts Unless the ignore has a different function than what I expected

Got a phone call from Public Mobile

Did anyone ever get a phone call from Public Mobile? I just got one and they asked me for my service provider's name so they can properly transfer my number.

Resolved! Number not ported from Rogers - Waiting for over 2 weeks

I've been waiting since the 20th for someone to port my number from Rogers. I've done everything I can to get this resolved, but the PMs to the mods are still unread, and support requests are unacknowledged. Hoping to get some attention paid to this...

Long distance calls

Good day, I just renewed my plan on December 2nd, 2016 and since the beginning I'm unable to dial any 819, 438, 514, 450 numbers. I had to add 200 mns of long distance to use my phone and I have a province wide plan. Can you please fix it because I d...

Resolved! Issues with Activating Sim Cad

Thanks

Koodo phone number is not ported since November 12th , please help

I have activated SIM since 12 November and did PM to mod but looks like they are very busy. Also fill up online form. Not sure what to do .

Re: promotion honoring request

Thank you @Luddite, I hope a moderator would be able to help, i just messaged a moderator this weekend, I believe there is just a handful of people and they must be very busy. @Jeremy_M, could you also look at my plan activation/phone number porting?...

Number not ported from Rogers

@Mary_M @Jeremy_M @Shazia_K Hi PM MODs, sorry to spam you guys but I ported my Rogers number to my PM account last night and my Rogers SIM is no longer working so I popped my PM sim card in but it still shows my old number. Calls and text to my Roge...

Resolved! Moving billing cycle start date

Like many people who got a SIM card last minute, I had problems porting my number. After almost 2 weeks of waiting, I just got a call from the PM porting team and they ported my number successfully (yay!). However, I lost 2 weeks of service while wa...

Not receiving some texts and phone calls

Hello, I've switched over from Wind to PM a few weeks ago and everything seemed to be in working other until yesterday. A friend who is a rogers customer had been texting and calling me but I have no records of them. However, she could receive my tex...

how to send international text

i have trouble to do international text eventhough it is include in my plan however i have tried do textmessage by put exit code + country code + phone number however it still not work. but i can receivd the international text @Shazia_K

So.... My number is ported

Now I can get the call butI can't hear the person and they can't hear me tooIs this call dropping calls??

How to reach out to PM in regards to usage

In my account overview , it shows that I have used 3 GB since I joined PM on Nov 16th which does not seems to be right, I use wifi when I am home, who do I need to contact from PM to have them check it out?When I checked my usage history, total used ...

How many times can we port?

Hello, I guess this is a multi-tier question. Just wondering how many times we can port a number into our existing account? I want to switch the telephone number I have on my account but I still want to keep that number as well. What's the best way ...

LAME 12 DAY RESPONSE TIME IS LAME

I can't believe the amount of people that are backing PublicNoServiceMobile here. 12 Day response time? Who are they kidding? Pathetic if you ask me! Someone on the forums recommended them, said it was a real good price, I was intrigued, I then r...

porting Rogers "pay as you go"

Hello,I would appreciate any opinion if I can port a Rogers "pay as you go" via the automated system without inputting the acount number for Rogers?or I have to ask the MODs? also if the "pay as you go" does not have any funds - will I be allowed to...

Community

Forum Posts