Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan just renewed and got text to switch over to Koodo

Wondering if I switch over to koodo now to retain the price for my 4gb of data, will I get refunded from public mobile. My renew date was only a few days ago but now they state they are charging $10 more for my plan. not very happy

Price increase and resolution

@CS_Agent I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase my price by $30 every 90 days. When I signed up you assured me that I would never see a pr...

Please address my billing concerns before I file a complaint with the CCTS

When this plan was launched in 2016, you SPECIFICALLY advertised that this plan would not be changed in any way as long as I kept it active. Not only are you changing the terms, you are doing it in the middle of the billing period. I find this comple...

Resolving move to Koodo and price hike

I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase ultimate price (current $36) from $32/mo to $40/mo, and switch providers or face an increase to $50/m...

Public Mobile $120 Plan

Hi Public mobile, I cant file a complain till I ask you guys to resolve my issue first so here it is I am asking.Please continue to give the $120 plan for 90 days which you guys said the price would remain the same long as we dont switch plans. Thank...

Resolved! Question about this Koodo offer for Fall 2016 Promo customers

Sorry, I hate adding to the noise but didn't want my question to get buried in the current threads. I am on the mentioned plan however I moved last summer when it was targetted to Freedom customers only. Has anyone else received this text also on the...

Refund

@CS_Agent I am appaled at Publicmobile's behaviour. You have increased my rate by 25%, out of the clear blue sky. you offer to swithch me to Koodo for $40/month, but I literally paid for my 120 days 2 days ago. I am supposed to eat $120 of payment ...

switch to koodo??

Hi all, I just received the msg saying that they will increase the price and wants us to switch to koodo to keep the same rate. But I just renewed my plan 2 weeks ago for 90 days, if I switch to koodo- will they refund me the money? It will not be fa...

$40/4GB Plan - getting $10/month price INCREASE!

Just got this text message from Public Mobile. They are raising my plan price by $10/month, trying to get me to switch to Koodo. Anyone else got this text? Public Mobile here. Starting March 20th, 2018 your rate plan price will increase by $10 per 3...

Resolved! I'm overseas, can I receive SMS messages sent to my Toronto number?

I'm currently overseas and still have my Public Mobile SIM card installed. I need to receive an SMS message sent to my Toronto number. Is there a way to do this? Using WhatsApp or other dada messaging app isn't an alternative . It's only via SMS it c...

preauthorized payment for my accounts was processed but data is not working

Contradictory info by Mods about 647 area code

Hey, Wondering if anyone had this issue: I chose a 647 number on account activation and was unable to receive incoming calls only.One of the mods found out this number belonged to another service provider (even though it let me chose the number).Ok, ...

Resolved! Need a bigger sim now...

My son is switching from his dad's old busted iPhone 4s up to a old busted Nexus 6p. The 4s used a tiny little size for the sim. The Nexus 6p seems to use one size larger. Do I need to order a new sim to get the phone working? And how can I transfer ...

Resolved! Missing data?

I have the $30 500MB 3g plan, but I only had 200MB available to me this month. Why was the other 300MB missing from my account?

Can’t receive calls or send text

I am not able to send text or receive calls since I ported my number on Wednesday 3 pm how can I resolve this

Resolved! Scam calls not appearing in history of calls received

I have been receiving a lot of scam calls from unassigned area codes, 1800 numbers, as well as foreign country codes in recent weeks. I have never answered to any of them. However, I just checked my usage history to see the scam phone numbers and th...

reset password

Hi there,I am able to reset a new password but when go to login with new password message keep telling me sorry your login attempt fail. I have tried in last 3 days to do this I am just trying to update my new CC number. Just allow me to login. Wh...

Ordered number from the website with no update.

Hi, I have ordered number (sim-card) from the website with no update for last couple days already. I have no idea if it was sent or is it en route. Is there any update on that or how i can confirm it was sent? I am thinking about buying it myself but...

Resolved! Reset password link expired after 40 mins?

I need to reset my password on my account, and when i finally got the email and clicked the link, it said that the link was expired. Only 40 mins went by since I received the email and then clicked on the link. Help!

Data add-on not working

I purchased a 200MB data add-on for $10 and it still hasn’t been activated.

How to view latest Bill Statement and usage for those billing cycles?

New to PM. Recently completed my 1st 3 month billing cycle so I would like to go and see a Bill statement for that 3 month period with all my usage so I can see how much i used. How come there is no View Last Bill, or a PDF bill option anywhere on th...

Resolved! us 1g data roaming is not available

It is my first attempt to buy but there is not an option like that ? Is it not offered anymore ?Thanks

I left Public Mobile and I regret it

I was on the 90 day/$120/12gb plan and got lured to Fido with the 10gb/$60 plan. Aside from a bunch of small hidden fees, my coverage is absolute trash, and I'm in downtown Toronto. Dead spots all throughout the Path, no service in my gym, poor servi...

Resolved! Data plans

Hi,When I signed up I tought i was getting 4gb/month, but looking at my online usage it appears like its for the 90 day period?1GB Welcome Referral Add-On1234.320210.3201024Active3GB at 3G Speed /90 Days30722670.993401.007Active

Lost phone

I've lost my phone. I'm trying to login to the self serve portal to report thist but I'm getting this message. "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" Can someone help me please?

New to Public Mobile!

Good morning everyone! I am brand-spanking-new to p.m. I just signed up a couple hours ago and it was so easy to do. I switch over from Telus Mobility. Since p.m. runs on the Telus Network I did not have to unlock my phone which was a great money sav...

Add-on with 400 minutes of international long distance talk - still getting notification

Hi there, Today I added a 400 minute international long distance talk plan. Trying to make a phone call to Ireland but I am still receiving the notification that this service is not enabled. Wondering if anything can be done about this. Herman

Resolved! No data

I am saddened with no data after my renewal

Zenfone 4 not receiving data on a new setup

my zenfone 4 is not getting data. I just did a set up on this new phone and get wifi, cellular connection but no data ?

Re: Network Outage?

Although Telus has good coverage across Canada. But I am facing weird issue. My cellphone (iphone 6S) shows NO SERVICE (at least twice a day). I have this phone for one year. There is nothing wrong with the device. I tried other providers and never ...

Community

Forum Posts