[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Officially THIRD day without service.......
This is absolutely ridicullous. Account is fully topped up and paid, in fact it even states next renewal date is in November. A mod private messaged me 8 hours ago to re-confirm my information and for some reason did not follow up or fix the issue. ...
Resolved! IMEI Check for Public Mobile Please
Hi. For anyone reading this, preferably moderators, or anyone working at Public Mobile, can you please check if an IMEI number is blacklisted in Public Mobile? The IMEI number is 01318800xxxxxxxxx. It is a iPhone 4S and I know it is blacklisted, but ...
Resolved! Can I transfer credit available to another line or open a second line in the account?
I have done some research and those old discussions back 2016-2017 says NO to either I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my fami...
Please launch a new $25 Referral Debit promotion because new international students are coming soon
Each year during summer, expecially in August, there are thousands of new international students coming to Canada. All of them need to find new cell phone plans. So it is a good time to expand the business, annd the $25 Referral Debit promotion will ...
Resolved! Why I got $10 Referral Debit instead of $10 Referral Credit?
Hello, I noticed that there is a $10 Referral Debit in my account transaction history, and my available funds decreased by $10. Why could this happen?
If I enter a friends referral code during activation do I save 10$?
Hello everyone, I’m just about to activate my PM service, I chose the cheapest plan just to try the service out. I’m at the very end of activation and it says I need to pay $10. I thought that using the referral number would give me a $10 discount. A...
New account can't login
Hi,I just ported over my number from Rogers and everything worked fine. However, when I try to login for the self serve it won't let me login. I know the email I used wasn't incorrect cause when I put in forget password and go to the security questio...
Using Vanilla Mastercard for payment
Does anyone know if prepaid vanilla Mastercards would work for payment?
Resolved! Changing my 12G / 90 days to the promo 4.5G / 30 days
I am on the 12G 90 day plan an when I went in to switch to the current plan (my current plan only has province calling) it is telling me I dont have enough money to do so. I just paid my 90 day plan two days ago, but it is asking me for 40, any idea ...
Unable to use data
I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?
Resolved! Cannot change my plan while my current plan is expired
Hi @CS_Agent, my account was expired on 10th august, earlier I was on 90 day plan. but this time I thought of changing my plan to 30 days plan. I am not able to do it. can you please help here. Thank yourk
Switching plans
Hi, I am having trouble moving my plan over to the $10 one. Originally, i did not have enough funds to do so, so I added $1 (from my original $9) . When I try to switch to the plan, it says it will charge $0 to my credit card( which is correct), but ...
re-subscribe to P-Mobile offers
Hello all, I received messages from Public mobile "5129" and I accidentally unsubscribed.It said that as requested, I will no longer be getting any promotional text messages from Public Mobile. How do I re-subscribe?? Thanks!
Sorry, we are unable to process your credit card request. Please ensure your credit card details are
It will not let me process my credit card ?" Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card...
Resolved! Refer A Friend
My son did not add my number when activating his account. Is it still possible to get the referee reward?
Getting new phone for Public Mobile
Hello, a friend of mine is planning to get a new phone and sign up for Public Mobile. Since she doesn't have a phone yet, she cannot check the IMEI. She would rather like to make sure that the phone she is getting is going to be compatible with the n...
Resolved! Plan price change?
Hello, I am wondering if there has been a price change to the plans. I am currently on the $120/6GB (4G/LTE) for 90 days plan. My friend is interested in this plan as well. But when we checked on the website, it seems like it has become $135/6GB now....
Any new rewards or promo
I know that there was a $25-credit refer-a-friend promotion just expired last week. Just wondering if there is any possibility that it will come back or that it has gotten extended. I have a friend who wanted me to refer her to PM last week just to r...
Why are you guys so slow.
I've been trying to get in contact with you guys in various ways. I recently just got a new credit card and wanted to use that as the method of payment I forgot my password so I got in contact with the moderators. Its been over 3 hours no reply, no s...
Resolved! Do I need to purchase a US roaming pkg?
I just upgraded my plan to 12 + 1.5 GB, unltd international text, and unltd talk to US & Canada (90 day renewal). If I travel to the US, should I still purchase a roaming pkg or will my upgraded plan now cover it? I was going to plan a trip to the US...
Resolved! 1GB Data addon for 3G only phone with a $10 50/50 plan
I have the $10 50/50 plan and want to get the 1GB data addon, but my phone only supports 3G. I see the PM data addon defaults to 4g lte on this $10 plan.Will data work at 3G speed on my 3g phone or do I need to get a 4G lte phone?If it works at 3G sp...
Koodo offer $25
Hi. I got offer yesterday from public mobile. If I switch to koodo, I will get 1 GB data plus unlimited Canada world wide minutes in $25.Also if I do it online,they will rebate $30 connection fee which include simcard. But when I go online and select...
Refer a friend
When I signed up I tried referring a friend. It didn’t work because she hadn’t signed up yet. Now she has signed up and I can’t go back and add her now. How do I add this friend so she can benefit.
I've been billed twice for my plan
I was billed twice on May 12 for my plan in the amount of $125.83. I can't see that number anywhere in my Payment History. How do I get that corrected?
Recent Call Quality Issue
Hey everyone, I have been with PM for a while and never had issues. Roughly in the past 2-3 weeks, my call quality has been horrendous. People are constantly telling me I'm cutting in and out and they can barely understand what I'm saying. I thought ...
Account
Can I add some one to my account we set up the phones together but it would be easier if they are on one account.. I used my email for both.
Can't renew plan, locked out of self-serve
I've recently switched over to Koodo but my wife is still using Public. She needs to renew her plan but the credit card that was being used for auto-payments expired. I need to switch the card. However, I can't access self-serve anymore for some reas...
Resolved! Getting a Public Mobile Line
I’m currently with Virgin Mobile and want to move to Public, but I’m not sure how good the service is compared to Virgin. So is it possible to get a public line, test it out for a few days, and then port my number in? Like if I do that would there be...
Renewing before period end
Greetings all,I figure this questions has been asked and answered before, but I must not be hitting on the right search terms. I'm on a plan that's nothing special, ie I can sign up for the same plan right now on the PM website. If I run out of dat...
Need a Moderator to Re-Activate my Phone
Hey everyone, Messaged @CS_Agent over 24 hours ago, still no response. My account is paid in full but for some reason my phone is deactivated. Seems like only the mods can fix it. Tough to work without my phone and I'm just stuck waiting for a respo...
