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change of plan (I joined just 5 days ago.. and I think they made the mistake

Lissa123
Great Neighbour / Super Voisin

i just joined 5 das ago. and really wanted the $30. 00 plan but somehow I got the $25.00 plan.

 

HOW DO I CHANGE IT??

3 REPLIES 3

KMG
Deputy Mayor / Adjoint au Maire

Given that you just joined 5 days ago, I would message the Moderator Team and explain what you want to change your plan to.  Normally, you would have to pay again and forfeit what you already paid, but they are usually pretty good about accommodating plan changes for brand new customers.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Dunkman
Oracle
Oracle

@Lissa123

In your self service account, you can either change your plan immediately and be charged $30 immediately (but you will lose the remaining $25 plan) or choose at the next renewal date (25 days away).  

 

You may want to contact moderator to see whether they can switch now, but YMMV.  Public Mobile is prepaid....  

Gonzo
Model Citizen / Citoyen Modèle

I think you will forfeit your $25 plan payment if you switch now, but you could always set up your account to switch to the $30 on your next renewal.

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