Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all, Does anyone know why I would have lost the reward for a refer-a-friend, when their credit card expired, but they renewed with a new credit card same day? They are still using the same cell phone # and account is in good standing. Can someone...
Hey, I switched from Bell to Public Mobile yesterday afternoon. I am able to make phone calls, send/receive texts but I am unable to receieve phone calls. I have removed the SIM card twice and restarted my phone multiple times with it being off over ...
Go to the "Plans" webpage and select "Build Your Own Plan". Select 30 Days - Provincial Wide Calling - Unlimited International Text - No Data. The price comes up $10. For new customers or existing customers there is a webpage during setup or you ca...
My service stopped working a few days ago; I received a message telling me my rewards had been applied to my account, as I do every renewal, but nothing telling me my account had been suspended. So I checked my account, found it had been suspended wi...
I tried to Register my Public Mobile SIM twice last night, and when I get to the payment section, after I enter in my details, it comes up with an error. I looked this morning and there is a charge on my credit card for the amount of the plan I chose...
I forgot my password so I clicked “forgot password” I put in the email twice and then it asks me my security question, I answer it and it says “oh no something went wrong but don’t panic go back to login” it nevers stops, I just can’t get into change...
After transfering in a number from koodo, I have been with no service for three days. ( can't make/receive call, and no internet connection). I have sent a couple private msg to moderator.very frustrated. what shall I do now? please help.
Hi,I have talk plan, no SMS service.I need few texts once to validate a registration via phone, is there any option to have 10 texts?Is there anyway to talk to public mobile?
Hello,I was last on here when I lost my cell phone for the first time. A member by the name of Monica was in touch but I was unable to get things resolved. My phone did get found, but once again, I have lost it and cannot access. I would like to now ...
freedom doesn't recognize 236 as Vancouver's new area code and my friend got a bill for 500 bucks with freedom for roaming. what do I do. I might have to switch to a diff company with a 604 area code.
My number can be called but goes directly to the answering machine. I cannot call out. When looking at the SIM card manager, the PM card has Roger's under the title. Please explain how to correct. I have restarted phone.
Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems. On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was c...
Hi, I activated new PM SIM at the kiosk recently (4.5GB/$40/mth), but left for a 2-month overseas trip before I got chance to setup the online account. Now, it seems I cannot do it because it requires PM to send me a 6 digit code via text, which won'...
Dear public mobile Clients, I'm thinking about the data I use on the phone when I'm away from the house. Does maps use data ?Does Gmail use data ? Just to read an email That has been previously opened. I get my work instructions that way. And I und...
I got this message as text today. Do any one has any additional details on the following message: Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To lear...
I have been trying to move my wife's phone from Bell to Public Mobile for over 20 minutes now. I just get error messages or it doesn't want to go to the next page!
Hi,I added US Talk/ text/ and data.. and yes, I saw it was a 2 step process and did both steps and it's not working at all. Please activate it or refund my money. Super unimpressed
Is anyone else experiencing their calls being dropped constantly from 15 seconds to 2 minutes into the call? This is driving me nuts and looks really bad with clients when a conversation takes 4-6 calls to get through a conversation.
I have an iPhone 8, and this is my second month with Public Mobile. My data worked just fine last billing cycle but I ran out about 12 days early and bought a 1 gig add on. I used this up (but it has about 66 mb left and it still stopped working abou...
i got a question about switching carriers, i want to switch from Lucky Mobile to Public. I have the sim card already and I tried to activate it but it asks me information about Old Service Provider Account Number: Old Service Provider Equipment Seri...
Yesterday I purchased a SIM card and signed up for a plan, transferring over my previous mobile phone number from Bell. Here is my current functionality: Phone calls: I can call others, my phone number appears, but I cannot receive callsTexting: No i...
Hi, I am using public mobile connection for over an year now. I wanted to get my monthly bill for the past 1year. How can I get it.? Whom should I contact.?
Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what...
