Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone have an app, preferably free, that they currently use and can recommend for tracking their data usage? im looking for an app that can cap my monthly data so im not blowing my 12GB allotment in the first month or so which i've been known t...
does anyone know where they ship the sim cards from? Ontario? i just purchased a new sim today and i know monday is a stat and i want to take advantage of the freedom port over promo that expires next thursday. wondering if it'll arrive in time - i k...
im quite happy to be with PM now i've switched from freedom. i was with them for 7 years and i had one of their better plans which was $30 for text/talk and unlimited data (5 gb at 3g speed). now that i've moved over to PM, my gosh, i never knew how...
Seems to be a system glitch so requesting a mod to look into my accounts thanks Transferred 3 numbers from Freedom Mobile to Public Mobile for promo planText messages indictated ports were completed successfully All 3 lines can make outgoing calls an...
Just moved yesterday and been one of those lucky one who had no issues when porting over to pm. Not missing fm at all so farEverything working enjoying reception even in underground parking which I can't never dream when I was with freedom. Glad that...
4G connectivity was going pretty smoothly on my Oneplus 3t. I had a bit of disconnects when being undergrand for a few minutes on the skytrain but overall on the surface it was pretty fast and reliable in the downtown core of vancouver.What I enjoyed...
Hi, I ported over from Freedom Mobile on June 30th but I don't see my extra 6 GBs. Will I see the extra 6 GBs soon? Thanks!
When i look at mh plan, it shows expired as below. My Plan Pick & Pay $120 per 90 DaysThis plan includes: -- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial Talkis that mean i ...
Hello,I was a bit trigger happy yesterday and I didn't select the Canada wide calling when i was picking my plan. Also i noticed that I could have added international text for no change in price. Would you be able to fix this? I can put the differe...
So I switched over from freedom today, received email confirmation that my account is active.However when I try to log I to self serve it says my number isn't valid, and when I try to reset my password it says my email isn't valid.I tried making a ca...
Hello all, Iam trying to port from Freedom mobile which I activated yesterday.First page no problem. SEcond page have issues-I filled in my Freedom Account number,My name on account and the alternate contact number.It is not moving to next page whe...
I ported a number from another carrier yeasterday and all went well, sort of. Today nobody cal call the number as it directly goes to voicemail. You can call out on the number but nobody can call in. I have removed the sim card and the battery to res...
I am waiting for a reply from Aissata on my port from freedom. my freedom prepay wil lexire july 3 at midnight and i took a tempoary number with PM june 18 as i could not enter the information on my computer . i paid 58 dollars for data only plan f...
Hi Guys, Just got my new PM number ported in. I am travelling to Australia and nee to be able to receive texts there - is that possible? I do know there is no roaming add-on for other than the US - I just need to be able to receive texts for bankin...
And it doesn't seem like I am getting service on my phone either. Will this be fixed automatically?
Hello, I just activated my SIM card today and after completing the application (paying, information, etc.) I logged into the self serve area to see if my plan was active. However, when I got in, it says my account was suspended due to plan expiring. ...
@CS_Agent Do private msg replies go back to the end of the queue? I replied back to @Shazia_K on Thurday and haven't heard back.Without service since Wednesday sigh....
Hi all, I wanted to take advantage of the Freedom Mobile Customer Switch-Over deal, so I ordered a SIM, and activated it when it arrived. I followed all the instructions choosing the 6gb data option, porting my number from Freedom, and it mentioned m...
hi its been over 12 hours i cant be reach and text both outgiong and incoming i checked my account it said active but its still not working phine has a signal please help. thanks
Hey all,Just wondering if anyone had run into or has any idea on how to fix an MMS issue with a Redmi Note 4. I do recieve SMS and internet, but no MMS. I've run through some of the other MMS problems posted here, without any luck. Anyone have any id...
I am still with one line that is only half working after porting yesterday. The sign up process looked bad, didn't work well (I had to go through it multiple times before it took, on the second line, in fact I eventually hours later got multiple con...
Tried to login to self serve, butt it told my password was incorrect. Choose the option forget password, got the email, clicked on the link, which said expired, and tried again, but am now locked out. Any advice?
Hey Community, I wanted to take this opportunity to wish you all a happy and safe Canada Day!
I ported my number from Freedom to PM on Thursday night and am still experiencing a few issues: I can send texts and make calls - but I am only receiving a few texts (mostly late ones) and no calls. I am unable to log into my account. I tried to reg...
Hey,Just sign up a day ago and ported from FM to get the promotional plan =). But, I chose the wrong promotion plan and waiting still for a MOD is help me fix it. I still have to port my Rogers over to PM. What should I do? Should I wait til the pl...
Hello,I was trying to activate new SIM card today on 90-day $120 freedom mobile special, but the process gave error when I reached last page of the activation process. My number has't been ported and account hasn't been created. Please help me comple...
Activation was smooth no issues at all.Login to self serve working fine.Plan looks perfect 120 dollars 90 days 6gbPorting updstes are.Data working fine.Text incomimg and outgoing both working.Calls incoming working outgoing still pending.So far seems...
My Freedom Mobile Grand Father Plan $40 - 6GB LTE, Canada/USA Long-D Calls - Canada/US Picture/Video SMS - Global Text, VM
If I move to public mobile today I mean on 1st then I don't have to top up my freedom account anymore. Reason. I am asking because of porting issues that's majority of fm users having when moving to public mobile.Also I have a community forum account...
Just want to share some useful information on an activation bug that results in no account access. A friend had that happen twice in two account activations earlier this week. After fixing the problem, Mary was kind enough to explain the bug and th...
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