Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My wife's account has had a glitch of some kind, I think it just needs a payment but I am unable to sign onto her self serve. The account was set up for auto renewal/withdrawal so I'm not sure why this has happened.Please assist,
I looked at my account and noticed that the community reward for April has been added to my reward total. For those interested, take a look at your PM self-serve account under rewards. This assumes, of course, that you know how much reward total you...
Hi, I'm review my account and am wondering as to how I am actually being charged. I am ont he 120$ per 90 day 12 GB plan. With autopay. My last credit card charge was $122.04 and I can't figure out, at all, how that adds up. Can someone please clar...
Sadly, Public Mobile still don't offer roaming service in most countries.If I want to receive calls while I am travelling, what should I do? I am thinking of getting a virtual phone number and forward my Public Mobile number to it so that I can recie...
I lost my credit card and I failed to pay this month and my account is inactived right now and I can't log in my account to change or to pay either, what can I do right now? @ Shazia_k
Hello Im asking for a friend he got his 3 40.00 vouchers just lastnight then today we tried to put them in to his account however its saying they can't be put in and to look at the number again I have tried all 3 that he got and they are all saying t...
As the title says I'm vising Rome in the summer and I feel like having data on my phone whilst there would be invaluable to get around and find local places to visit. Only issue is I don't really see anything on the Public Mobile website that has dat...
Hello, I have tried to log in to self serve multiple times with no luck. I have reset my password multiple times, but each time I try to log in immediately after changing the password I receive a message that my login has failed. I need to update my ...
Hey everyone just got a Asus ZenFone 3 and for some reason I can't get the internet working, I have set up the proper apn settings but still doesn't work please help!
Hello!Hoping someone has an answer as to how one can access their voicemail while abroad?The only thing I can think of is Skype but any other way or suggestions?Thanks in advance!
Hi, I activated my sim last friday, and ported my number over from freedom mobile. Took a day, but the port went through. I can make outbound calls/texts, and the DATA works as well. Only problem, is I cannot recieve texts or recieve calls. I am o...
Hi My Friend belongs to publicmobile . He needs to reset his username and password . If possible delete account registered to his number and let him start again . THANKS
Anybody here use smtp.telus.net? Having issues trying to send Email tonight on data connection can receive no problem trying on port 1025. I know it is not a password issue was just able to send out on home computer no problem. AUTH PLAIN failed Nega...
I received another survey email. It looks it I am going to get one per account. Am I a lucky customer or is the survey thing universal to all accounts?
If i buy the 1gb data add on will it roll over to my next 90 days? Also if it does will the remaining gb from the add on be used after or before my normal data.
Hey folks, My mother's phone was lost or stolen and I have an extra SIM card here that I can put into her old phone. My concern is, her account was just recently renewed and she doesn't want to lose her phone number. What do I need to do here to keep...
I would like to see a return of a Canada only texting option. As a limited user of texting, but one out of neccessity, I would like to see a lower priced package for only Canada. I feel like I am paying for something I am never going to use.
Hi all.I'm going away for two months, so I wanted to set things up before I leave, but it won't let me change my plan. I already pre-paid $120, the price of my current plan, which it seemed to want even though I will be changing to only $10/mo. But ...
I just transferred my fido number to pm two days ago. But can't get incoming calls. the incoming call went to my old fido card. however, I can make phone call and receive text msg. LTE works. do you have an idea how to fix that? Thank you
Hi, i cant seem to find any dates except when my next payment is _due_ by. how do i find what date my data and plan rollover to the next term on? i noticed that my phones not setup properly with that date so my bandwidht usage on my phone is off by a...
helloI need help please regarding accessing my account its not May 6 yet how come I cannot access my account it happens all the time when i am renewing my account
Hi! I tried to activate my SIM card yesterday and after porting my number and putting my credit card payment info, I got this message under transaction summary. "Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/...
Hi guys,I am traveling to the US in a few days and will purchase the US Data addon. I was wondering, if I run out of Data, how could I purchase another add on from the US if I do not have any data?Is there an alternate way of purchasing by text or iv...
the renewal was supposed to happen but it didn't so I can't use my phone right nowIt was an auto-pay I thought they will withdraw money from my credit card automatically anyway now I added 120$ in my account balance try to manual pay itbut I cant ple...
Hey, suddenly horrified by the user experience of this. I've been cut off with little to no context from public mobile. I realize i must have went over my 12gb/90 days, but theres no clear path to get back up and running????? i dont see the package...
I paid via my debit card and it says“your credit card was declined by your card provider....” which is obviously wrong prompt and then it turned out the 120 dollars I was trying to pay went into my balance successfully...HOWEVER, my account is still ...
i currently have 52 dollars of available funds but it wont allow me to renew my 50 dollar plan ~! my phone is super important to me as I need to recieve phonecalls from work and my childs school etc etc ! PLEASE HELP !
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