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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i want to cancel my account

i want to cancel my account! im dissapointed with the service. purchased the sim card and not working even if my phone is unlock already!

someones payment

someones payment of 28.25 came out of my account as I dont have auto pay as I go month to month for my daughter and I already accidantial paid for two months last month

Resolved! Wrong sign up reward applied

Hi,I am new to PM. Just signed up myself and my wife on Sunday for the "free SIM, free second month" deal at Walmart in Calgary. I expected that I would also get a $10 referral bonus since I referred one of the accounts from the other. However, I see...

Resolved! Local Texting plan

When I asked the question to chatbot simon if the $20 plan includes outgoing text and the reply was that "All Public Mobile plans have Unlimited texting, so text away"This is so mis-leading. Based on this I have selected the $20 plan which does not h...

Issues during sim card activation

I completed the forms and came to the plan and add on sections. But then i wanted to change something on the name section, so I clicked all the way to the name section. I had also selected the phone number. To me, the setup is still not complete. But...

Moderators, Pls Help. Ordered new SIM 14 Days ago, not yet received it. Need my cell so bad.

Dear ModeratorsI lost my SIM when I traveled in Asia by switching SIMs. Ordered new SIM replacement 14 Days ago, not yet received it. Need my cell so bad. Waiting for parcel and look up the mail box everyday. my ORDER # 141500; Could you pls track m...

Resolved! Can't receive phone call normally, please help.

It started about two weeks ago, when someone call me, it automatically transferred to voice message. And the caller had to call my phone a few times in straight to get through.

Resolved! Voice Mail too complicated and I cannot view the numeric keyboard

I got 2 messages today. Today is 2nd day after moving to Public Mobile. I was aksed to setup the Voice Mail. The menu is long and my hearing is not that good but I managed to set it up. My wife tried and get lost in the process and after a long time...

Resolved! Data not working

I bought the US Roaming Talk-and-Text add-on and the 1GB of data add-on (the $30 one) before heading down to the states (Texas) on vacation. Now that I'm here, I've tried turning on the data so that I can use Lyft but it's not working. The talk and t...

Resolved! 10 Dollar credit

Today I referred my mom. To. Public. Mobile but I didn't receive the 10 credit so don't know if I am. Getting that one or the 25 dollar credit...

Adding messaging to plan

hello just bought the plan 2 days ago but think now would need messaging is there a way to add thatto the plan now?

SIM card not valid

Hi. I just purchsed a new sim card and $40.00 plan from Walmart. It was activated in store. My phone says otherwise. I get the message that it is not activated nor valid. I was told by the staff that this happens when phones are locked and I will nee...

Issues with payment

My account has been suspended due to the fact that auto-pay did not take money out of my account. I've waited a couple of hours in hopes that it would've gone through by now but it hasn't. I've even resubmitted my credit card information but it says ...

Resolved! Help Changing Plan From An Old Plan

I am trying to change my plan from an old outdated plan. It seems like it is not possible to change the plan online. They tell me to call *611 to change the plan, but it seems like there is no way to change the plan by calling. Any advice on changing...

Data usage times????

Have been going through data rather quickly. When I look at my account it shows that everyday between 12:00 pm to 1:00pm I am using between 20-90 MB of data. How is it possible to be only using data at the same time every day.

Resolved! Ahhh help

I have 45 in my account and can’t activate any plans and even when I go to add more money it’s says card cannot be verified and it’s the same card I always use, even tried another card and same message it’s been 3 days now and no phone

my Phone stop working

My phone stop working from mtoday. i have auto payment. message i am getting is payment due?? i tried doing payment but not going through. i tried 2 diffrent cards also.This is a big problem and i am not happy about it. how come my phone suddenly sto...

I forgot my account number and password. What can I do next.

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the...

Frequent Dropped Calls since July 20, 2018 in Downtown Toronto area

I have had PM for a couple of months now. I worked on the phone a lot and started to notice there's consistent call drops/ends itself as soon as the 15 minutes interval is hit from July 20, 2018 onwards. I've been using it in the downtown Toronto are...

Tips if you're not completely sold on PM

1. Keep your old line/number/plan/account active on your previous wireless carrier 2. Change your account to prepaid (if not so already - this extends the time available to test PM without incurring additional costs. Most wireless carriers will suspe...

Resolved! Confusing offers

I have only been a public mobile customer for a week and I very much appreciate the savings and the rewards, etc. but I have to say that the mulitple overlapping offers are a source of much confusion. There have been so many different offers since we...

Reddit referral Program (might be duplicate)

This might be a duplicate but wanted to share how awesome this is - If you're looking for a way to get a referral, look no further than this: https://www.reddit.com/r/PublicMobile/comments/8xyup5/need_a_referral_then_use_the_public_mobile/A downside ...

Resolved! Canada wide, but outside home province

Hey guys, Just wondering I'm heading home for the weekend and wondering if I happen to need to make phone calls if it would require long distance on my phone. I have Canada wide, but heading outside of my home province. Thanks!

Port Incomplete (No Incoming Calls)

Hi, I signed up for a Public Mobile account about 3 weeks ago. I ported my old number in - it works for everything except for receiving phone calls. Internet works on the account and I am able to send and receive SMS messages and also able to make c...

Resolved! Still waiting for number to port from Koodo, employee may have typed my phone number wrong?

Yesterday I went to wow mobile in Toronto to buy a PM sim card and activate it. The employee who helped me told me that it would take some time for my number to port over, and that I would know when it happened because my Koodo sim card would stop wo...

Locked out of my account

Hi, I'm locked out of my account. I clicked on the forget password button and the website said it would send me an email, but nothing has come through 12 hours later. Very frustrated as my service has been suspended (forgot to update my credit card i...

Resolved! Sim not supported, but was?!

My Iphone 6 is supported, but when I put the new Sim card in I get this message:" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the acti...

Friends Account Deactivates

Hi @CS_Agent I got a weired text this morning: Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I checked with my friend and she told me her acc...

Resolved! Can you have 2 phone numbers on 1 account?

Hello, I want to add a second line to my account but was not sure if i was able to do so. I have sent a message to a mod earlier today, but have not received any reports from them. So I am asking the community. Thank you in advanceCheers

Are there any sales soon we should know about?

Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!

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