[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No $2 Autopay Rewards
HiI activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?
What happens if I remove AutoPay with the Plan $25 for 500 MB + 500 MB AutoPay Bonus?
I activated this plan called "$25 for 500 MB + 500 MB AutoPay Bonus". I enabled AutoPay so that I got the extra 500 MB data for this month. But what happens if I remove the AutoPay now? Will it affect the current cycle and the extra 500 MB will be r...
When making a call, can we just show our phone number without our name?
Hello,with public mobile, can we make a call and just show our phone number without our name.I am talking about someone receiving my call that does not have me saved as a contact.*** Please note: I am not looking to call private ***Thank you
Autopay failed for past two months
Hi, My autopay has failed for the past two months and my service was suspended as a result. I have had to manually initiate the payment and seemingly lost the $2 autopay discount as well. The first month I had to change my credit card, but this month...
Data add on did not work at all
Last friday I recived a text saying that I have used 95% of the data included in my plan. Once I reached 100%, I purchased 200 mb and later on, I purchased another 200 mb when I found out that I am needing more data. Soon after, I received anoter tex...
@Moderator_Team Help account temporarily suspended
How can I reset my 4 digit pin .. I added $43 dollars it's on my account and I'm still suspended
Resolved! Changed Plan - Now autopay did not go through
I changed my plan to one of the new plans offered. I chose for it to be changed on the renewal date (a couple of days ago now) as I read that would eliminate most issues with plan changes. My account is set for autopay with an up to date credit car...
$15 plan (100 CDN minutes) - Buy add-on 500 ($5) -- what happens in month #2?
I just purchased the $15 plan (unlimited incoming, 100 mins outgoing Canada). If I purchase the add-on 500 minutes ($5), how are the minutes used up? e.g. If I use 200 minutes in month #1, and 90 minutes in month #2, is this how the minutes get appli...
Resolved! More amount charged
Hello,I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my...
Attempted to activate SIM Card, now system says "Invalid SIM"
Hi guys,I attempted to activate a new SIM (bought from Walmart) through the activate.publicmobile.ca site. Everything was going well and I was able to choose a number. But then after I verified payment information, it timed out. I tried to go back to...
Long distance charge
hello Just learnt I get charge long distance even though I have unlimited canada wide minutes. I have 50$ 8gb plan for promo 40$. Turns out you have to dial 1 then phone number to avoid charges. It took me 4 days to figure it out. Hopefully the cal...
New member
Good afternoon. I’m new to this community. Hope you are all enjoying your day.
Block a number (Voicemail)
Since I bought PM I am receiving a spam call from the same number. I already block the number but it is leaving voicemail. I would like to completely block this number if possible ThanksWagner
Need to release my telephone number to be ported to another provider
PublicMobile you have been a great service and I would stay with you guys. If I get another cellphone requirement or friends ask, I wil always recommend you guys. : ) However, my work is now providing me with a new telephone and I must use their cel...
Resolved! Can I keep my phone number?
I am currently with Rogers and looking to switch to Public mobile, is it possible to keep my phone number that I have with Rogers?
Resolved! Difficulty changing plan
Hello, last week my 3 month plan had come to its end and I wanted to change to the special offer with 4.5GB data for 40$ on a monthly basis. I kept receiving errors without any solution in sight. It then stated that in order to change plans that I mu...
Stop Long Distance Message Every Call
I have the Canada Wide talk plan and every time I call someone with a different area code I get this annoying message saying it is a long distance call even though my plan allows me to call. How can I get rid of this?
Can’t register my visa
How can I register my new one?
No service after sim activation
Hi I've activated my new SIM card with a new phone number at Walmart its now two days with no service at the top left corner of the screen. I sent to the moderator and no response I’m so frustrated and really regret buying public mobile SIM card
Resolved! Wanted to cancel the plan but Forgot to remove the card, charged for next cycle. Request for refund
@CS_Agent - Could you please check and help here ?
How do I contact someone to change my plan prior to plan renewal?
I need to change my plan and upgrade from 40$ to 50$, to top up account it is saying to apply full amout voucher however wouldn't it be prorated?Thank you
Incorrect email to access account
I need to change the payment card on my account, and can't log into my account. It's says my email is incorrect... I don't know whaat to do as my bill will be due to be paid again next week. Please help....
Changing plans
HiI'm trying to change my plan and when I go to build my own plan 2G at LTE speed is not available. Why is this?
Resolved! Plan changed but not sure why this amount deducted
Hello ,I have the $25 plan for 30 days. I see en extra 500 MB data is added as a bonus. However I have loyalty bonus $1 and still seeing the autopay bonus $2. in that case my cost should be go down to $22 + tax. However, I got in my card statement @$...
Resolved! no internet connection
Hi there, I have been a customer of public mobile for a few years currently using LG V20 but all of sudden, I have no internet connection outside home from a few days ago. I've checked my mobile network setting and APN and those settings look fine.E...
Charged twice
Hi i was charged twice. on the 23rd I autopaid 42.50then on the 24th I wanted to buy more data so I put on another 42.50 using top up, calling 611. When I checked my account balance after to add a GB it said I had ten dollars.I called the bank and t...
Account reactivation
Hello guys I forgot my password and cant access my account online anymore and cant top up my balance. When i try to sign in it tells me to contact publicmobile to reactivate it but it doesnt give me any contact info. Any clues ? Thanks
Public Mobile charge but don't have a PM phone number
I tried to sign up for a Public Mobile account in May when they had the 5 Gig bonus and free SIM at Walmart. They couldn't successfully sign me up as the PM web site was not responding. Many people reported the same issue at the time.I just now see I...
Help phone number not working
I was already a public customer and I changed my number this morning because I was getting calls from strange numbers. Now my phone is not working can’t call out, not getting incoming calls. Help I needs my phone to work it’s my only phone in case of...
Cannot make any outgoing calls
I am at the end of my rope. Ever since yesterday afternoon, I cannot make ANY outgoing calls, not even to check my voicemail. Whenever I try to place a call, I get the following message from a male voice: "Sorry, we could not complete your call. You ...
