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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

paymenr voucher

when i call in my payment voucher pin number it wont accept it. now i have no service.can anyone help?thanks

Resolved! keeping the same phone number

I recently lost my iphone and id like to switch to a samsung, can i just get a new simcard and have the same plan and phone number on the samsung?

Re: Mobile Network Issues - No Internet - Vancouver

I live in Burnaby and I have no internet at all on my phone and I have rebooted my phone several times

Resolved! iphone xs compatibility

hi there, wondering if anyone is using a PM sim card in a new iphone xs, wondering if my sim will fit in the new phone!

Prices always fluctuating?

I am a new customer for a few months. I have already reffered three people to Public Mobile. I want to spread the word even more but I am hesitant because of your pricing that changes more often than the sun sets. What is the deal with pricing that i...

Resolved! Add on credit

I purchased the wrong add on, how do I get refune/credit for this?

Payment issue

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

Charged twice in the month of April

Hi, Looks like my credit card was charged twice during the month of April. Can you please look into it?

Account number

I need my account number mahinder chauhan

deactivated phone

Hi, my phone got deactivated .it is all paid, I just did not use it for 2 months.when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. how do I reactivate it then?Thank you

Resolved! Unseccessful Phone Number Transfer

i recently bought a plan with PublicMobile and I am trying to transfer my number from SASKTEL to PublicMobile. however when I filled out the information to do that I accidentally typed in the imei number wrong, they called my alternate phone number t...

Resolved! I can't register my card - no options to do it

So, I got a replacement card a little while ago. The expiry is 2025. But when I go to register it, there is no option for 2025,only 2024(and it doesn't work...I tried). Any ideas or will I have to go to Walmart?

Resolved! Activated SIM 2 days ago, ready to port in my number from Fido

Need help please. Thank you

Resolved! Did you miss out on old plans because your sim was in the mail?

I did, but a moderator just gave me the 4.5g with 500mb bonus for $40!Yay for moderator Carlos!

Resolved! Trying to cancel account without SIM and account online

Hello all, I have recently purchased a SIM card with service for a relative that was visiting for a short period. They have since returned to their country along with the SIM card she was using. I had not realize I needed the SIM card to create an on...

Resolved! Can I setup a new phone plan under a business name?

I already have a personal phone setup with Public Mobile, can I setup a business phone under the companies name? I only see fields for 'First' and 'Last' name.

Resolved! bill payment

I just transfer to Public Mobile from Fido. How about my fido bill. I used to pay online. But I cannot login Fido account anymore. Will they send me the last bill I havn't paid?

Resolved! Service disconnected with Autopay

I future dated the $15 plan special for May 2nd as my renewal date. I checked today and it says my phone has been disconnected due to lack of funds. My phone is indeed disconnected for those thinking its just a message and i should ignore. I've tried...

Resolved! Change in plan

It still hasn't changed and there money in the account what is wrong or what am I doing wrong I did everything I was told and nothing is working it still on 45 and the 30 no longer there so I had to put for the 35 and it tells u to press the button I...

Slow (don't stop) my data when I reach my cap

I've noticed that at least one of PM's major competitors offers a very similar plan to the one I have now, with one key difference: the competitor's plan SLOWS data down (quite a lot, I believe down to 64 kbps, but good enough for instant messaging e...

No Service

I activated my SIM today, but when I put the SIM in the phone, I have no service.

Resolved! when to change a plan

I have the following:- 1.5GB at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkMy plan automatically restarts on May 26. I'm on auto payOn May 31st I leave for BC and then the Maritimes. I would need Canada wide talk instea...

Resolved! SIM activation error

Hello, My computer crashed while I was activating my SIM card. When I tried again, the SIM number would not work. How can I complete the activation?

Resolved! paid lots, got nothing!

Hi, so frustrated right now. my account shows an autopay went through today, but no service. So I changed the plan (for a bit cheaper), and the system created TWO additional charges (2 x $40!!). So today I've paid 54.58, plus $44, plus $44, and my wi...

Transferred To Public Mobile From Virgin .. When Does The 3 Gigs Of Bonus Data Kick In?

Hi,Transferred to Public Mobile from Virgin Mobile today. Everything went exceptionally well using Self-Serve. My chosen plan reflects 1.5 Gig of available data. My understanding is that there is a promotion of 3 Gigs of "bonus" data currently availa...

Resolved! Call dropping after around 7min

I live in Toronto.Calls are getting disconnecting every 7 minutes or so. This happens in the downtown streets.Anyone having the same problem? Thanks.

Charge on my credit card

Hi there.I have a charge on my credit card underMOBIL ,is this from public mobile?

Monthy Fees

Hi,I joined 2 months ago and I am happy at $25.00/ month However, since joining the almost identical plan has gone up in price twice. $5.00 last month and $5.00 again this month. I am feeling bad for the newcomers. They need to pay $10.00 more/ month...

Change in plan

I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April but I don't know if it really did is there a way customer suppor...

Problems with billing

I'm on auto pay, however last month it didn't go through. Needless to say that was very frustrating and inconvenient. I'm trying to understand why this would have happened to both my phones (disconnected) until I manually entered my payment. Been ...

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