Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dad signed up today as it was the last day for the $25 deal. He didn't get his $25 for the plan. Why is that? Also we ported his number and he activated and paid and has no service.
1. The addon keeps 10 days. Is the buying day first day or the day I landed in US?2. How can I active the addon? Is it automaticlly active when I am in US? Thanks,Vince
I had the $20/month plan which was due on June 8, 2018. It was paid on this date. On July 10th I upgraded the $25/month plan. There was no adjustment or credit on my account. Are you able to help either adjust the billing date. The billing date remai...
has anyone gotten the new android update. saw a coupel news articles that it si avaialbel on the essential. not really clear on how these updates work ie does telus have to modify it first then it gets released can it be downloaded manually from s...
Hey so I just moved recently and forgot to update my account with the new address + info on my account page and on the credit card so autopay didnt go through. I updated it successfully but when I go to make a payment the amount due is blank. Any hel...
I am using a OnePlus 3 and have been with public mobile for a couple of years. I have had no issues using the mobile on the network or with mobile data but yesterday it suddenly stopped working. I can connect fine to WiFi and the mobile data icon at ...
I went to register yesterday and everything was good until this message "oops... something went wrong" I got and account # and phone number but nothing works. Invalid simCan log into my accounttry to log in and try to change password. my email will n...
my plan is $45 every 30 days but i think i got charged $75. help me to understand what this means please: date // transaction type // credit(payments) //debit(charge)//balanceAug 7, 2018Credit/Visa Debit TopUp...
Hello trying to reset my password for the self serve login but I don’t have access to my email address anymore, I reset the password and answered the security questions just now but I can’t get to the reset email, please help @CS_Agent
Hi All, I am interested in porting my phone number from Koodo to Public mobile and wanted to know how to do it correctly. Currently my husband and I are Koodo customers under the same account number, where he is the primary account holder (his name i...
Hello, I currently stay almost at the outskirts of the city and I was just wondering if Public Mobile can offer an option to ship SIM cards by courier (at a cost) as well. While Canada Post is pretty efficient, waiting 3-7 business days is no fun wh...
Hi there . I added a US roaming data/text/voice add ons yesterday. They show in my account as paid and added. I am now in the US and it is ondicatind for all 3 services that I require a US add on . I have tried rebooting and manually selecting the ca...
Recently referred a friend to publicmobile and helped her sign up about 12 hours ago. we both got texts immedietely about being referred and got the $25 promotional credit. When I first signed up, my autopay credit showed up immedietely and I found i...
Strange situation here:I have never set up my voicemail. The first time I tried it was in French, and I cannot get in to change it to English. I have tried to follow the solutions I found in other posts, but it didn't work for me. I think this is ...
I am kind of confused I have publicmobile site the new brochure and 3rd party website and they all have different plans/rates what source is cuurent
Just switched to PM last week and had my phone number ported in.Everything looks OK but I am not able to receive call. The call goes directly to mail box.Calling out is fine. Texting is fine (both sending and receiving).Any help is apprecipated.
I've been trying to contact @CS_Agent about a serious issue. Please respond to the PMs I have sent.
@CS_Agent Hi, ive been a member for a couple months now, but last month PM gave me a 95% heads up when my phone said i had only used half my plan ( plan is 1g / month ) so i waited and it did it again this month so i went on my PM account where it sa...
I purchased a sim card and aid the minimum amount cash! just to test the signal in my area.I now want to upgrade to the $30 plan 500 mb of data MMS texts and canada wide calling and set it up for monthly payments on my credit card, I picked out the p...
my phone number is for Raghu, but I cannot use What's up on phone due to health reason so I install bluestack on computer with the above phone number but now I get a message on the phone saying the phone number is not registered on phone although the...
I just got the following text from 5130. Sounds to good to be true An offer so good, we can barely believe it! 8 GB of data for $45 per month on Koodo's 4G LTE network! That means speeds more than 10x* faster than your current
If I get the talk or text US roaming add on, can I call or text US numbers as well as Canadian numbers while in the US? So local places with a US number as well as friends and family in Canada?
No matter how many times I tried, when setting up account, it would NOT allow me to add my friend in the referal portion.Please help!
I referred someone who activated their SIM on August 2. She says she has only received a $10 credit and so far I haven't gotten anything except a $3 Refer-a-Friend Award. I think that's for the monthly $1 credit for referring a friend who keeps their...
How long does it typically take a moderator to respond to a private message? I have been waiting 5 days for my phone number to be ported over and I can’t get a response from a moderator. I’m not getting any indication that this support system has an...
I just returned from a trip to the US, where I was using the US 10 days data booster, tethered to my laptop. Now both tethering and hotspot speed working -- it is possible to connect to the phone and ping various addresses, but no DNS resolution. Th...
So i recently bought a sim card from public mobile, and activated it with a $20 Data only plan, just in case the card didn't work, or if i didn't like the service here *a lot of questions i have asked in the past have gone unanswered* I was positive ...
APN settings correct ( sp.mb.com), reboot cellular data activated - No Data working / I have tried everything Ipad 2 ver. 9.3.5 / 13G36 - activated sim card on-line and ipad shows Public Mobile and my cell number shows in settings but still no data.....
I just bought SIM card for a prepaid plan (40 Dollar for unlimited talk and text, 4,5 GB). When we try to use the phone it says "sorry, talk is not included in your plan". What do we need to do? Thank you very much for your help!
I have a galaxy s4 Mini. Worked fine with SpeakOut, switched to Public Mobile and suddenly I am being asked for a "SIM network unlock PIN" I've done some checking here and have tried "1234" and "0000" with no success. Contacted Samsung and they cou...
