Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am just trying to make a local call and am not using 1 in front of the number and I receive a message stating I do t have access to long distance. Plus when someone is trying to phone me it rings Busy. I have a paid up account and just have pay an...
Re Incomplete number porthi i recieved my number got ported but i cannot recieve calls. my phone number is 519xxxxxxx account number from previous provider is 778xxxxxxx. SIM CARD number is 891xxxxxxxxxx
Hello, I just took 2 new plans yesterdayI had them both incorrectly assigned as $10/month, I would like to change it to the $40/month ULC and Data promotion, since i have already paid $10 would like to use that as part of the plan payments, I cnnot d...
I have no service since yesterday morning and sent 3 messages to the moderators so far, no response at all. The last activity by moderator team was sometime early yesterday Did they all resign or are they on strike or worse No wonder many are leavi...
I have 2 public mobile numbers, but I tried to port one of them away to another provider. It got rejected for being an invalid account number. The account number I used to port out was the account number listed in the top-right area of the public mob...
Very strange scenario this timeIts funny because back when I was having an argument with Koodo, the Koodo reps swear up and down systems are not linked somehow but I think I can clearly show that they are I have an existing Telus phone numberThe Telu...
@CS_Agent Im locked out of my account.dont know pin for add-on purchase cannot verify email to change password
Hello, I sent a message two days ago and no mod got back to me. I paid for two vouchers on sunday night, $19, $100. the $19 work and I get a message saying the $100 in not good.Hel?, My due date is the 29th.
I don't have my $20 promo from walmart when I sign up last June two months ago, it does not appear yet in my account.
this is my SECOND public mobile account. i just started the service a few days ago. the service i signed up for has unlimited international texting. last night when i wanted to send a picture via text it didn't work, there's a red X beside the pictur...
Is there anyone that can help me get my S6 Samsung to send picture messages? I seem to put all of the proper server stuff in but it still doesn't work any tips out there?
Hello I bought these two vouchers yesterday for the wrong carrier. One $60 and one $40. Willing to sell both for 90. Cant be refunded so that's why I'm posting here. Message me if interested. Thanks.
@CS_AgentRight on the home page it says "Plans starting at $20/mo" But then they offer a $10 plan? Which is it? Are plans starting at $10 or $20? Please fix this.
hi, I want to transfer from Bell to public mobile but could not found any Public Mobile support line to call and proceed with this. Please send me a support phone number to call
My friend wants to sign up to the $10 50text/50 minutes plan if I refer him will we both get the Aug23 - Sept 13th $25 each credit promotion? https://productioncommunity.publicmobile.ca/t5/Announcements/Until-September-13-Get-a-25-Credit-for-You-and-...
Hello everyone, I am using $40 monthly plan since June 2018, but my payments are always different. Not able to understand why my payment is variable every month.Your early response is appreciated. Thanks,
Hi, I recently signed up for Public Mobile but I have been having a problem getting the service active. It's like it's not recognizing the SIM. The phone is unlocked and has been used with Koodo previously, so it should work with Public Mobile right...
Anyone else have issues recieving incoming texts once they receive a notice that their is roaming is expiring? If so how do I fix it!
I'm having trouble activating my data on my iPhone 6S. I recently switched to Public Mobile and ported the number successfully from Speakout. I can send and receive both calls and texts just fine, however I cannot get data to work. I upgraded my p...
I purchased a US add on, and had a lot of problems with it... the texts wouldn't go through and the calls would drop after a little while. I would like a refund, but don't know how to go about it.
Hey Everyone. Recently, i've received a few calls from numbers that aren't saved as contacts on my phone. I was wondering if there is any way to find out if my numbers been spoofed or not. If so, how can i fix this problem? This has become sort of a ...
I’ve been trying to activate, get my sim to work in my tablet and it won’t work. The email won’t register that was set up ? Is there a contact number to ring from a phone that’s not 611
Can we change the voicemail automate language to Chinese?
Hi everyone, My plan just expired. I want to change cheaper plan and I already top up enough money. but when I choose a plan I want to change and the bottom below changed to top up to reactivate plan. I can't change it. Anyone knows what's this situa...
Hello, I am a new customer porting my number from Bell Aliant to Public Mobile. I received a text stating that there are difficulties with my request to move to Public Mobile. It suggests to go to the website, click on 'Contact Us' and complete the...
Hello, I am trying to register for autopay, but when I try to add my card, it gives me an error saying it was unable to process my card. I have tried 3 different cards; a Mastercard, a Visa and a Visa Debit. Is there a system error going on right now...
I just activated my plan on Sat - $10, 50 min voice, 50 outgoing texts. I set up voicemail and tested it, but have not sent out a text. Just tested voicemail again, and acoount is showing that I've used 13 outgoing texts. Has this happened to anyo...
I purchased a $100 phone voucher to topup my account. I have attempted for 2 days to add this to my plan and I keep getting an error message that my voucher is not valid or it cannot be processed. I am new to public mobile and this is only my secon...
Koodo's SIM card has not arrived yet and my PM phone is not working.I cannot call nor receive msg/calls from anywhere. Any help?
This is my planMy PlanThis plan includes: -—-Unlimited Canada-wide Talk—-Unlimited International- 500MB at 3G Speed TextHOwever when I dial the 647 area code number in Toronto, the phone asks . for additional long distance charges . Even though the ...
