I don't know how I should say about the self-seve portal. I bought one SIM card from PM and wanted to add a 4G plan for $75. However, after starting to use the portal, it became so unstable and keep reseting the plan option for me. Also some error happened during the activation. It charged me $75 dollars but gave me an $10 plan. Then I tried to add the plan I wanted, it kept misleading me to the wrong plan option. Finally when I got the $75 plan selected, I found my payment history is like this:
|Jul 10, 2017||Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit||$75.00||$75.00|
|Jul 10, 2017||Unlimited International Text/Messagerie texte à l'International||$15.00||$0.00|
|Jul 10, 2017||Unlimited Canada-wide Talk/Appels Illimités au Canada||$22.00||$15.00|
|Jul 10, 2017||4GB Data/Données 4 Go||$48.00||$37.00|
|Jul 10, 2017||30-day pass/Passe de 30 jours||$10.00||$85.00|
|Jul 10, 2017||3 Choices/3 Choix||$20.00||$95.00|
|Jul 10, 2017||Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit||$8.00||$75.00|
|Jul 10, 2017||AutoPay Reward||$2.00||$67.00|
|Jul 10, 2017||30-day pass/Passe de 30 jours||$10.00||$65.00|
|Jul 10, 2017||Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit||$75.00|
And now I have $75 balance left and I just want to cancel my plan and get the leftover back. It is a horrible experience.
Solved! Go to Solution.
Initially, you were hit by the glitch that places users on a wrong plan. To fix this, you have to contact the mods via private message. But you went ahead and changed your plan. This plan change cancels the current you were placed on and gives no credit back.
Send a private message to the Moderator_Team with your ph#, account# and an explanation. They will get back to you tomorrow and return your overcharged payment.
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.