Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot call Torontos new area code 437 and Im in Toronto. Its states that its a long distance call and will not connect call. Sigh... help...
I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was...
My original order was ordered 7 November and was supposed to ship 9 November. It never arrived. A Mod tried to send out another but it also got lost. I ordered another sim on the weekend and got it 8 December. I successfully registered a new account ...
Hello, I've ordered my SIM (Order #99660) on Dec 5th. It's been more than the average specified times so I was wondering if the mods could help see what's up with it? I'm in Vancouver right now and I have a hunch it might be because of the snow and a...
I would like an update on which day of messages the mods are replying to.
i did a post the other day but got no help from a mod... did a couple PMs as well, but no answers. long story short, in point form: -tried to sign up for PM on Nov 20 online, but constant error messages caused me to abandon the whole process-phone nu...
Signed Up November 20 for ten day plan to renew to new 12GB plan on November 30. First change did not occur. Now my account is due to renew once again for a ten day plan today. PM's not read. How long to wait before sending another PM?
@Shazia_K@Mary_M@Saray_O@Caroline_D@Jeremy_M@Brooke_C@Dave_M..please pass onb to the one's i missed.. i lost track ..lol...
Porting my phone A MONTH ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not received...
I'm getting a contradictory information about the subj. , while reading these forums. Could PM perhaps officially clarify the subject?
I'm curious. For those members that are having porting/service issues with Public Mobile, what province are you in? I had issues with porting, and I'm in Alberta.
I require a more detailed receipt/invoice than I can print from the My Account page.I read somewhere that a Mod can e-mail me this in PDF form. If so how can I get this done?
i am unable to get past this page 2when i open the drop down bar there is nothing there????????
Hi, I had a question regarding the data change from LTE to 3G on the train till union station while other friends on Bell/Telus/Koodo individuals dont have their service changed to 3G while im on the train. Also the data is unusable at 3G speed for s...
I Ported my number 4 WEEKS AGO and it still IS NOT working. I contacted my old provider to make sure it went through and was told it did go through. I need help asap, otherwise I am cancelling this nonsense. Doesn't help that this company doesn't hav...
Hello, My employer pays for phone plans (provide I submit and receipt) and I would like to request a receipt from Public Mobile for my 90 day subscription.Thank you so much in advance.
Hi I'm going to Los Angeles tomorrow and I just purchased a US Roaming Addon for 10 days unlimited talk and 250MB of data. So the roaming should start right now?What US carrier will I be on?How can I contact Public Mobile while in the US if something...
dont now waht to do if it taks 20 days to get help then im not happy whit the service i get here im tinking to cancel my public mobile number and got whit another company hmmmmm............help some1111111111111111
First, I've switched over to Public Mobile for one month now and here is my review and frustration; The Good Stuff: Public Mobile's service (once it was working) was good, I can't say flawless because I had the service drop a few times in the city bu...
I need to know the proper steps in cancelling my PM service and getting my money back please. If its truly self service, where is my option to cancel? If you don't give me the option to cancel on my own, you need to respond to me in a reasonable amo...
Hello my friends i got service yesterday after the painfull wait of 19 days and now the service goes again. when i login for selfserve i got message of acount disabled. Is there anyone can help me.
We just switched to this network and it works excellently. But just concerned about the calls. While calling any number which is in Scarborough or Markham it's saying long distance charges will apply. Plz help me how to solve this issue.
Just checked my account and 2 of my friends, looks like they have started fixing some of the missing referrals and are now appearing again. Good stuff
Hello Good morning Is anyone Know anything about "your account has been disabled contact community for assistance"???
Hello all, I purchased another travel plan for my second US trip, now a my account is suspended? This is the second time this has happened after purchasing a roaming package. I was assured this would not happen again, but low and behold here we are ...
I have switched over to PM from Rogers for about a month now, and I have experienced that my calls drop very frequently. I have no problems in these places when I was with Rogers. A few minutes into the call, the call ends and it says "call failure" ...
I tried messaging the mods 2 weeks ago but still have not received a reply.. I purchased a SIM card 2 weeks before the promo period ended but never received it, thus as advised I ordered another sim card a couple days after the promo ended. I tried s...
I ported my number from Rogers to Public Mobile around 10 EST on 08 Dec 2016.Issues:1. I am not able to log in with my user ID and password2. Not sure whether my number is ported over?3. Received an error message on the last step page " Sorry, your a...
@Saray_O @Mary_M @Shazia_K Hello to all of you. Being that you're all very busy, I'll keep this as short and simple as possible. - Had a 10 day plan (Not in use, signed up with the intention of a 1 time only trial period before full commitment) - Se...
