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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need help setting up my Acess Point names for my SIM

I've tried to set up my acess point names for my sim and it's not accepting it!! I have a LG P999 phoneThanks for any help in advanceTLC467

US Roaming (Data) stopped working

2 family members which are currently in the US have had their data stop working yesterday. Both phones/plans had a 1 gb $20 add-on added to them and to have data stop working completely is a massive problem. Especially since the add-on cost for just ...

Leaving from PM to another carrier

Hello, I would like to use another carrier from next term and my next payment date will be Feb 13th. If my phone number will be ported by Rogers or Fido around Feb 10th, my PM account will be terminated automatically and payment will not be made on F...

Unable to watch streams on twitch app

Started happening a week ago. Im unable to watch stream on the twitch app. It just has a black screen. Been doing a little bit of reading and im convinced it has to do with public mobile.To be clear when i connect to wifi, it works. It does not work ...

Resolved! Will Xiaomi Redmi 4 4G work on Public Mobile?

I've been thinking about buying a new China phone for awhile, but I'm not sure if the frequencies will work with Public Mobile's network. I am planning to purchase the Redmi 4 4G. I looked on willmyphonework.net, but it says that the 4G frequency may...

Locked myself out of my self serve account.

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Resolved! activation failed credit card charged

Hi I was wondering if someone can help me. My activation failed but my credit card was charged. Looks like this has happened before to some people. ThanksMatthew

Us roaming not working help!

So this morning I purchase a 1gb add on I have verified that it shows up under my add ons. I am currently in the states and the data is not working. I have tried both at&t and T-Mobile. I have tried rebooting the phone. I have verified that data roam...

Resolved! Roaming data just stopped

I purchased a Talk, Text & Data US roaming add-on last Saturday while I'm in the US. Everything has been working fine until this morning when I stopped receiving data. I checked my add-on and it is still active and I have about 165MB of data left on...

Yippee! Just Got The Moto G4 Plus

I got the Moto G4 Plus a few days ago and have pretty good things to say about it. Man this phone is fast, absolutely no lag at all. Great battery life too. The camera takes amazing shots that are on par with my high end Olympus camera. And the finge...

Resolved! Sony Experia X Performance signal

Hi All, Quick questions for y'all. I just bought an (ironically named) Experia performance to replace my lost Nexus 5. I am getting very low signal anytime i am indoors, outside seems to be okay for the most part. Is it possible that the new sim c...

Unable to Log Into Account

I seem to have the wrong password and have been locked out of the account. I haven't recieved an e-mail to reset my password although I chose the option. Is there any way to fix this?

Resolved! Autopay Did Not Work

Hello, I am asking on behalf of my mother. Her payment is due today (Jan 26, 2017) but autopay did not work. My credit card did not get charged for the service but I did successfully set up autopay for her. What should I do at this point? Will her li...

Resolved! data usages spikes

almost 700mb of my date has evaporated in the last week...i've been experiencing spikes in usage when i'm not using my phone...200mb in a few seconds...i even bought an extra 200 mb only 2 days ago and it's already gone even though i have barely used...

Wishes for 2017

I am extremely happy with PM to date. I am hoping for these services / options in 2017. 1. Visual VoiceMail - I had VVM w/ Telus, and miss this constantly. It would be great to see this available either as a standard feature or a paid add-on. Loved t...

Resolved! HELP - I paid and nothing is working !

Hi, I experience really big issues with your 'service', by far the worst I've ever seen. Yesterday I tried to activate my SIM : not working with my french visa card, which can perfectly be used on all other websites, but well...I bought a 60 dollars ...

Changing plan on auto-payment before current one expires

Hi, My current 90 day plan is set to expire and auto-pay $76 on Feb 3. I'm planning on heading out of the country Feb 9 for 2 months so don't want to pay for a service I won't be using from Feb 9-Apr 9. I went in to change my plan to the 10-day plan ...

I want to know if its possible to set up auto pay from a regular debit chequing account?

I want to use a regular banking account, I do not have a visa card or a visa debit card at the moment.

Resolved! When My sim cards will be arrived?

I ordered 2 sim cards yesterday around 10am, and got confirmation around 11am. Live in City of Vaughan.

Resolved! Does MMS use chargeable data?

I'm aware that MMS requires a data connection & uploads the photo(s) over the cellular network, but does Public Mobile zero rate MMS as other carriers do, or is it chargeable? I am a new PM customer and I've noticed a small amount of data usage (noth...

Resolved! Using Hangouts for video calls?

I have 2 PM lines (12gb promo).My wife uses one and I use the other.If we use Hangouts and do video chats within Ontario, how is it "charged" for a better word?Does it just cost us the data we've used for the call.... or are there any other charges?T...

Resolved! Why is the payment transaction history so complex?

So overnight, the fall promo plan renewed but I can't figure out what I was actually charged based on the transaction summary. I pm'd the mods but why so compex?!Jan 26, 2017Unlimited Provincial Talk/Appels Illimités dans la Province $51.00$0.00Jan ...

Phone number when u r lock out of online account information

Been locked out of online account system will not reset. Need some info. And should be a phone number were you can talk to someone.

Acount suspended but bill paid already

My acount has been suspendedBut I already paid the bill and i could not find any thing to renew my planPlease help some one@Shazia_K

Dumb Question

If i purchased 2 gigs of data for my phone and i have already used up say 500mb,will setting my data limit 300mb cause my cell connection to not work?

I love PUBLIC MOBILE.

I have a excellent plan,i pay $25 month for a fully loaded umlimted options.No data,i just add on data($30 =1 gig) when i need it,ive had 2 gigs now ever for over 3 months and i still have 500mb left.

Unable to renew plan

Hello, I am trying to change my plan from the 90-day to 30-day month to month. The plan I require is the following: 30-day pass, unlimited provincial talk, unlimited text, 2gb data. Total showing is $50 +tax. I topped up the auto-filled amount and ha...

Resolved! what a pian, account suspend need help from mod urgent

a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. s...

us roaming "active" in selfserve but can't connect

Hi,I purchased the US roaming data packages for $15 2 days ago, I'm in US now but it will not register to any providers, I've tried manually selecting at&t but receive message back "failed to register" , tried all the usually rebooting, reinsert in s...

Resolved! No Data

Hi Everyone,First off, I'm technologically inclined (or I thought I was until now) - however this has me boggled. I live outside Edmonton, and made a trip to Calgary a few weeks ago. When I arrived at Red Deer, my phone displayed "TELUS", instead of ...

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