Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received the "Port Complete" text message this morning. My phone now works.It take 10 days, but I am happy. My private message to the MODS about the port, remains unread.Should I delete it?
Hello, My mobile data was working the last couple of months, just started to not work today. Is there service interruptions going on?
I believe the solution for Public Mobile is really simple double the data to their current plans this would be adding "True Value' to their customers. The other issue is the board although it is a cost effective idea it needs to be modified by doubli...
Hello, I finally ported our 2 numbers at the weekend and it seems to have worked ok. However, when we make outgoing calls from either line we get the message "Please wait while we connect your call; long distance charges may apply". It happens with a...
This is getting **bleep** annoying. Every single time I pay. It takes my money and then I have to come post on this dumb forum about it. Yes it took my money and took it out of my bank account and yes my account balance says 0$ and yes this happens 1...
Paid on Nov 30, 2016,send private message to mod after because plan didnt change to promo plan. Hope someone can help. Thanks $120 per 90 DaysThis plan includes: -- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial Talk.
cant sign in my self serve account,unable to access my account, i click on forget password, and come out account cancelled,i got the line pay every month from my credit card in automatic,if i try to make new account, come out you already have an acco...
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@Shazia_K @Mary_M @Saray_O @Caroline_D URGENT!! I purchased the 3 month plan through promotion in November, I also purchased a US roaming addon as I'm on vacation in the US at the moment. Since today my account status is showing that it was expired a...
Hi all,I've purchased the 3 month plan through promotion in November, early on everything seemed to be working well and I also had a US roaming addon as I'm on a trip and residing in US at the moment.But since December 1st my account status was showi...
Hi, My phone has been stuck on "Activating cellular service" for quite some time. It says "this can take up to 5 minutes" but it's been well over 15 and it's still 'trying'. Suggestions?
I am currently without PM services and stuck in "port hell" or "port limbo" as someone at rogers explained. no mods have reached out and I cannot put up with this anymore. I drive a lot for work and went out last night and got lost because I couldn't...
Morning Awhile back their was a promo for 4gb a month for 40 dollars (90 days.) Since I was midway into my current plan m, I went into my account and changed the plan to 4gb one which should happen tommorrow.. Today I double check my account and it s...
Hi everyone,I purchased an extra simcard during the 12GB data promo.If I give the simcard to my friend is it possible to still activate it with that promo?Thanks in advance
Hi Guys: Logged in to my account, and a message says - Your account has been suspended. I am on credit card auto pay. I purchased a US roaming add on last week. The add on was $20, I had $6 (autopay) balance in my account, and my credit card had a...
@Mary_Myou replied to my private message and updated the plan details onto my PM account but you neglected to mention anything about my number being ported from koodo. I should already be using only PM and have no koodo account but I have been waitin...
Hi Does anyone know how to unlock their account? My password reset link has expired and I am locked out and unable to reset the password by myself. I would like to get this cleared up so when it comes time to pay my bill, I can pay with no trouble a...
Hi @Mary_M, You messaged me saying I just needed to message you the day of so you can help me restart my plan. However, I private messaged you a couple times already and you never responded. I understand you're very busy but if you could please help ...
I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...
Just checking with other members who had porting issues on Dec 6. I am one of them. Has anyone with this Dec 6 porting got resolved? I am readying other discussions and it seems the porting issue is about 2 week. I am tagged to @Shazia_K for my fi...
Hi, I bought a new phone and I registered and installed my sim a couple of days ago. Yesterday I ported my old number from Bell mobility with reported success; both calls and data work on my new device. However, On my new phone (Public Mobile) I can...
If you've been waiting a long time for a reply. I t couldn't hurt to check your private messages, because you won't get a notification unless you set it up that way. Please also check your junk email.I've seen many people realize later that PM has be...
HiI noticed something interesting today. I wanted to call a company whose contact info was shown as "1-800-8-BATTERY".When I called them, I received the "Hi Pulic Mobile here. Sorry, talk is not included in your plan...".I got that message when I fi...
I've tried porting my number over from PC Mobile to Public Mobile, but whenever I enter my number and click 'check eligibility', I get the "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assi...
Hello, I searched around for this problem, and had found two possibilities, one is APN setting change, I compared and checked several times that my APN setting is correct. Second one is this post according to this post, I will need to ensure that I a...
Hi! Sounds like I'm one of the unlucky ones. After about a month of great service up here in the Northwest Territories on Public, my service suddenly just stopped. I use my phone for work and am really needing it get it back up and running this weeke...
SOLVED---Im unable to send mms. Ive checked for solutions and checked apn settings with no luck. Everything else seems to be working fine. Can recieve mms and go online. Im using a galaxy s4 with 4.2 operating system. SOLUTION! Although my data was w...
When you call to add US roaming it for some reason does not include the Talk and Text package on the *611 system. It only has 6 options; Talk, Text & 250Mb package, Talk add-on, Text add-on, 250Mb data, 500Mb data, 1 GB data, but no Talk&Text bundle....
I've been waiting for days for a response from the Mods but to no avail I had made the switch over from Wind about a month ago and recently discovered that I haven't been receiving texts (from people not within the Telus/PM/Koodo networks) and defini...
