[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No Text, data, calling (says no long distance plan even though making local call)
No Text, data, calling (says no long distance plan even though making local call)iPhone 6 Missed renewal payment due by 11th and renewed it in 11th. No Text, data, calling (says no long distance plan even though making local call)
I bought an add on and it isn't working
I purchased a data add on and it is not working. I loaded the money on my account then I purchased the add on. The value of the add on is now gone from my account but I still can't use any data. When I first log in to my account it says I haven't pur...
Is is possible to deactivate my account while I'm abroad for a year and reactivate it on my return?
@CS_AgentI'm moving abroad for school for a year. Is there any way to put my account on hold or make it inactive for this period of time so I can keep my phone number for when I get back? I know someone who did this once with another cell service pro...
Transfer phone number
Transferred my phone number from koodo. Lost service on both ends. No phone service for a full week. No response from public mobile moderators. What do I do now?
Is there a way to cancel a port before the other service takes hold ?
On Saturday I placed a weborder with Sister Brand Koodo to transfer over there. However, I now want to remain with PM instead. Is there a way to prevent the port in at Koodo. The webstore help line won't be open till Tuesday. So I will not be able t...
Credit Card Transaction Denied
Hi, My credit card recently expired and I forgot to update the new credit card for auto-pay. My account is currently suspended and I am unable to make a payment online. The following message pops up when I try to enter my new credit card information...
Resolved! ported number from koodo question about the goodbye emial
received my goodbye letter from koodo (my personal line is back with PM ) but it stated: Here’s what to expect on your final bill:Recurring charges that are billed in advance at the beginning of your billing cycle will not be refunded when your serv...
Resolved! Long Distance?
I have Canada wide long distance coverage so I can make long distance calls within the country but what about incoming calls from within my own province? Will people for example who are calling me say from a landline, be charged long distance?
Resolved! Porting Canadian phone number from Magicjack problems
Hi, I am a new subscriber. Just activated my sim card and ported over a current but expired phone number I have on one of my magicjack accounts. When I signed up with PM it went through the transfer no problem. Now on my phone, I can make calls, a...
PLEASE HELP!!! I dont know what to do. Public mobile wont issue me a refund. already provided proof
basically they charged me twice back in May from 2 different credit cards because their autopay wasnt working. asked for a refund, took 3 months to receive an answer and now they wont provide me with my refund because i didnt have proof. its really f...
Resolved! How to Add a Referral?
Hey! First time Public Mobile user! I just signed up, but I forgot to add my referral's number, is it too late? Thanks!
Resolved! Number Fraud
Without getting into too many specifics just curious what exactly Public/Koodo is doing about this?If someone does use the generator then a legit client comes along afterwards then what? It's not illegal per se, but must rank up there as a violation ...
Bought a new sim card and my phone got blocked. It needs a master unlock code
I bought a new sim card from Rogers, but when I put it into my Galaxy S5 Neo it said the sim was invalid and that I needed to enter a sim network unlock code. I tried some codes from other forum posts and Rogers, but they all failed and now it says m...
Ported number now not getting calls or texts
Hi all, I just signed up with PM today, on the basic $10 plan. I ported over a number from Rogers - was all done 4 or 5 hours ago. I started it with a new number, mainly to make sure I was going to get service at my house as I had Koodo in the past w...
Resolved! No Sim Card-Error
Hi. I have an issue with my sim card. Since yesterday my phone dose not recognize the sim card, and i went to a cellphone repair center to clarify it is my phon or the card .They confirm that the sim card is not working.What should i do to get a new ...
$25 credit to account and free SIM card at Walmart
I just ported my number from Koodo and got the SIM card for free just curious if anyone else has gone through this and when I would see the $25 credit on the account/if it is automatically applied at some point.
Credit auto pay didn't go through. Now forgot password need help from pm
I have been wit the company for 2 years now. It never has a problem auto payingdont know why it didn't go through the this time.i try to login to my account to pay but it's been too long I forgot password now I'm log out.i need to contact pm, please ...
long distance charges may applicable even within Ontario
Hi @Moderator, i am in $90 90 days Ontario plan. when i try to make local calls from most of the Ontario cities and with in Ontario i keep receive message staying long distance charges may applicable.same #si am able make calles when i am home or fr...
Topped up Account, Available Funds is full but my phone stopped working
My account was topped up however it usually deducts it automatically and goes back to $0. Now, the funds are full at $120 and my service stopped working. I tried contacting moderator_team but have yet to receive an answer or any help. Anyone know wha...
Topped up Account, Available Funds is full but my phone stopped working
My account was topped up however it usually deducts it automatically and goes back to $0. Now, the funds are full at $120 and my service stopped working. I tried contacting moderator_team but have yet to receive an answer or any help. Anyone know wha...
Mistake in Plan
Hi,I bought the unlimited text international and the unlimited call in Canada and the US. My previous plan was just unlimited text and unlimited province wide calls. When I make a call to the US it doesn't work. It says available funds $18 and Amount...
Cannot get picture messaging or call waiting to work
Just on a basic plan no data and the phone will not allow call waiting or picture messaging... It is not the settings though as when I put other sim card in it they both work can someone please help
I want my plan back
Hi,In one of my accounts (the one that is grandfathered) i had a plan for 23. CAD, (was only text and talk Canada wide), two or more months ago, i changed that plan to the 40CAD per 4GB when it was on promotion, i was enjoying that plan until this mo...
Resolved! No service due to expiry creditcard (card replaced)
Hi guys, Appeciate your help in advance! My creditcard was replaced. I forgot to change the card info in autopay. I received the following message yesterday:"Public mobile here. Your plan did not renew because we did not receive your payment. Make a ...
Day 5 with out services - In Self Serve the old plan cannot be changed with a new one
Finaly in day 4 the account was reactivated.In Self Serve the old plan cannot be changed with a new one.In this situation what i can do?? the some issue i wating the response after i sent a private message, for how long time? another 4-5 days???????
Resolved! Friend no longer receiving my text + I can't send pictures to anyone. Please help!
Okay, so I've encountered a bit of a strange problem. Me and my friend have been texting to each other for years no problem and a few days ago there was a thunder storm in my area (we are both local, though my public mobile number is from out of prov...
Resolved! Cannot access My Account. Has been locked out. Has not received email to reset password.
It appears that I have been confused between My Account and Community user name and password. I now recognize Community user name and password. I still cannot access My Account. Last time I clicked on forget password for My Account, email to reset pa...
Data Add on Options suck!
The Following is my opinion only, you're milage may vary. So I watched a 420p 30 minute TV episode on my phone because I occasionally travel by car as a passenger, and it would be nice to have something to do on long drives. Turns out it took almost...
Ported my number, Incoming is not working
Please help, My incoming is not working
