Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been a public mobile user since the spring. My switch to the 12gb promo plan and reward payment issues still haven't been resolved, despite private messages to the moderators on NOVEMBER 13 (!!!) and again last week. These private messages h...
So, PM and PM moderators and PM community, it is now 8 days and counting of no incoming calls - As a lot of folks in the forums say "hold on they will get to you tomm". Well to be honest, if I can "hold on" more without service, I might as well go b...
WOWIE and not in a good way. There seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and account may even say "Active". I am responding as follows: Seems to be a new bug. Do one, or all, of the followin...
I have sent three emails and 48 hours has passed since all three were sent out.#1748-8276 (Monday Nov 21)#3823-1655 (Friday Nov 18)#6096-7961 (Thursday Nov 24) My activation failed on Nov 18 and I was unable to get assistance in setting up the accoun...
When will my incomplete port be fix??? It's been more than a week. I've sent mods messages and a ticket to get this fixed and still no reply. I can't call/ text or use my data.
My phone's SIM slot has a broken PIN and the 3-in-1 PM SIM doesn't reach down to the broken PIN. My old Fido micro SIM was only the 1 size (micro) and it did work because the contacts reached the broken PIN. Is there any way to get a PM micro SIM tha...
Hi @Shazia_K @Saray_O: I've been waiting since Nov. 19 for number to be ported from Telus. When I call my Telus number it gives a busy tone.I would appreciate it if you port my number ASAP because I receive business calls on that line. Thank you.
I activated in plenty of time before my next billing cycle and now it's been 10 days no response to either port quest. Now koodo number has been billed for another month....argh!!!! Can someone please port the number???? thanks
Hi, I got my iPhone 5 from getOrchard site, I found my old standard SIM card I used it in my Sumsang cellur before is bigger than iPhone sim tray, Orchard has sent me a new SIM card(it is also bigger), but I do not want it replace my old one, so...
Hey guys, iv already made a post on this, and emaild public mobile 2 weeks ago! My number changed randomly and thats a big problem! no one knows my number now so they are calling/texting a dead line. Why has public mobile not even replied to my email...
I sent a message last week to the mods and I still haven't gotten a response. My port is incomplete and I've spent 10 days now without full service. I'm porting from a VoIP provider so I'm worried that it's going to take even longer to complete the ...
I just switched from one of the old plans to a new one and now I am unable to make and receive calls and text messages and it says my plan is active... Also I try to email for support and it says my email doesn't exist. Can someone please help me res...
@Shazia_K @Mary_M @Jeremy_M HOW MANY TIMES MUST I SEND THIS MESSAGE?? ELEVEN DAYS AND COUNTING WITH NO REPLY. Support Request #0021-6845 (or check my PMs to you for reference) Signed up Nov. 17, no phone service for 3 days, since then most functions ...
hi, @Shazia_K How do I add money to my account to be able to use it to make international calls? Thanks
I have purchased this LG G PAD III 8.0 (LG-V522), had it unlocked. It's able to register to the Public Mobile HSPA network, but not the Publick Mobile LTE network. Anyone knows why and what can be done ? Much appreciated! I know that Public Mobile pr...
Absoulutely Rediculous . Private messaged all the mods with all the relevant info - Yes tried all the trouble shooting .. # needs to be ported . I wonder if the calling better bisness bureau will help at this point . Absoutely frustrating . get your...
Hello, This is the third message I am writting and I have emailed you as well.(since yesterday morning)I top up my account but service has not been activate. Can someone please help
Hi @Mary_M @Brooke_C @Shazia_K @Jeremy_M @Cat_L, I know you are likely inundated with porting requests, but i've been without phone service for over 10 days now. Liek so many of us, I can make outgoing calls, but cannot receiving incoming calls. Tex...
Same request again - Can any Mod help and resolve the issue? I am tired of typing the same message again...Just coping and pasting here... Ported from Speakout pre-paid Nov 18. Can make phone calls or send texts...but unable to receive calls/texts....
Hi Just reporting a broken port from Koodo Post paid @Mary_M@Jeremy_M@Shazia_K I have sent details to Mary via PMBut if it helps, I did get confirmation of success from PM and good-bye email from Koodo. Currently my ported number say 'not in service...
Anybody needs a new phone, Microsoft Store offers Lumia 650 at half price,5 in display, unlocked, 4G, ... https://www.microsoftstore.com/store/msca/en_CA/pdp/Microsoft-Lumia-650-Dual-SIM---Unlocked/productID.334960500
Hello, I just activated the Public Mobile sim I got during the promotion. According to [this], it was best to port your number after activation. However, during activation, one of the required fields is "Alternate Phone" and "Authorization Name". I d...
I think PM should report its backlog status at a daily basis. People are waiting weeks without services. they deserve a status report. Even you don't have an ETA, at least we know you are working hard and making progresses.It's been a week after the ...
Hi @Mary_M I think my problem is partial completed porting. I can make calls but unable to receive calls. I've already leaving all the details using Contact Us on 11/23/16. But as at today still no response. I'm so desperated and can't go to slee...
Hi there, Just activated my sim card and although it seemed to take payment, a message stating "Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmo...
I need help and no one has replied to my emails since Nov18. Activated 2 sims cuz didn't know how to port - currently double paying for service with existing provider and PM. Existing provider next top up due in a few days. Do not want to triple pay!
I just noticed recently that I only receive text messages and calls from people who also use the Telus network. For people using other providers, I was actually receiving them on my old SIM card.Went to check and I was actually charged for this month...
Hi @Mary_M @Shazia_K @Saray_O, I tried activating my sim, but my phone is not working. I've had no no service at all (no calls, no texts, no data) for a wee! Can you please resolve this issue? It has been a week since I sent a message about my activa...
Hello I registered the public mobile account with a wrong email address. I cannot log into my account because it has locked itself out. Is there any way to reach out for help?I cannot email the public mobile customer service center because they requi...
Just by the look of the post's on the board, things seem to be coming back to normal, so I think we all owe a big Congrats to all the Mods, and senior people on here for there help the last 3 weeks.....
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