[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
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Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Sim Card-Error
Hi. I have an issue with my sim card. Since yesterday my phone dose not recognize the sim card, and i went to a cellphone repair center to clarify it is my phon or the card .They confirm that the sim card is not working.What should i do to get a new ...
$25 credit to account and free SIM card at Walmart
I just ported my number from Koodo and got the SIM card for free just curious if anyone else has gone through this and when I would see the $25 credit on the account/if it is automatically applied at some point.
Credit auto pay didn't go through. Now forgot password need help from pm
I have been wit the company for 2 years now. It never has a problem auto payingdont know why it didn't go through the this time.i try to login to my account to pay but it's been too long I forgot password now I'm log out.i need to contact pm, please ...
long distance charges may applicable even within Ontario
Hi @Moderator, i am in $90 90 days Ontario plan. when i try to make local calls from most of the Ontario cities and with in Ontario i keep receive message staying long distance charges may applicable.same #si am able make calles when i am home or fr...
Topped up Account, Available Funds is full but my phone stopped working
My account was topped up however it usually deducts it automatically and goes back to $0. Now, the funds are full at $120 and my service stopped working. I tried contacting moderator_team but have yet to receive an answer or any help. Anyone know wha...
Topped up Account, Available Funds is full but my phone stopped working
My account was topped up however it usually deducts it automatically and goes back to $0. Now, the funds are full at $120 and my service stopped working. I tried contacting moderator_team but have yet to receive an answer or any help. Anyone know wha...
Mistake in Plan
Hi,I bought the unlimited text international and the unlimited call in Canada and the US. My previous plan was just unlimited text and unlimited province wide calls. When I make a call to the US it doesn't work. It says available funds $18 and Amount...
Cannot get picture messaging or call waiting to work
Just on a basic plan no data and the phone will not allow call waiting or picture messaging... It is not the settings though as when I put other sim card in it they both work can someone please help
I want my plan back
Hi,In one of my accounts (the one that is grandfathered) i had a plan for 23. CAD, (was only text and talk Canada wide), two or more months ago, i changed that plan to the 40CAD per 4GB when it was on promotion, i was enjoying that plan until this mo...
Resolved! No service due to expiry creditcard (card replaced)
Hi guys, Appeciate your help in advance! My creditcard was replaced. I forgot to change the card info in autopay. I received the following message yesterday:"Public mobile here. Your plan did not renew because we did not receive your payment. Make a ...
Day 5 with out services - In Self Serve the old plan cannot be changed with a new one
Finaly in day 4 the account was reactivated.In Self Serve the old plan cannot be changed with a new one.In this situation what i can do?? the some issue i wating the response after i sent a private message, for how long time? another 4-5 days???????
Resolved! Friend no longer receiving my text + I can't send pictures to anyone. Please help!
Okay, so I've encountered a bit of a strange problem. Me and my friend have been texting to each other for years no problem and a few days ago there was a thunder storm in my area (we are both local, though my public mobile number is from out of prov...
Resolved! Cannot access My Account. Has been locked out. Has not received email to reset password.
It appears that I have been confused between My Account and Community user name and password. I now recognize Community user name and password. I still cannot access My Account. Last time I clicked on forget password for My Account, email to reset pa...
Data Add on Options suck!
The Following is my opinion only, you're milage may vary. So I watched a 420p 30 minute TV episode on my phone because I occasionally travel by car as a passenger, and it would be nice to have something to do on long drives. Turns out it took almost...
Ported my number, Incoming is not working
Please help, My incoming is not working
Call goes to voice mail
Can’t receive any phone call , it goes to voice mail directly, what to do please ? Since yesterday it’s hapoening .
Text Not working
HI all, Any suggestions as to what I can do while I wait hopelessly for help from a Moderator... I have been having trouble sending and receiving texts for almost three days now... I havs tried re booting the phone....Thanks IM
Call goes to voice mail
Hi no one can call to my aunts phone , it goes directly to voice mail , what’s could be the reason ? It’s happening since yesterday.
Ported number 48h ago, incoming not working
Hi guys, I've ported my number from chatr 48h ago. All outgoing and data services are working but incoming calls are going directly to voicemail and messages aren't getting received. Please help ! Thanks
Resolved! New to public mobile, Have some questions
Hi guys:)i want to port my char-r number to publicmobile, How can i check if my number is portable?is motorola e5 play compatible with puplic mobile (Data+talk)?https://www.gsmarena.com/motorola_moto_e5_play-9175.php i'll get 2 plans (one talk+data, ...
Resolved! Service not taking funds for account
Customer in store, fully ID'ed. We have a $62 plan on the account currently but wish to change to the $47 promo one. At the time that the customer came into the store, there were no funds on the account. I've rung out $57 in top ups and added them on...
Resolved! Easy Way to Open Referral Discussion
Some of us struggle a bit bringing up the subject of referring someone to Public Mobile because we feel that they might think we are trying to get something from them. I think the best way is to just ask, "Say, how much do you pay for your cell phone...
$15 (data+talk+text) limited plan?
Hi, back to school season season is there. Wondering if public mobile is thinking of creating a $15 (data+talk+text) limited plan for low consumption users? like Freedom now offers 250MB data, 100min Canada-wide talk, unlimited text for $15/monthhttp...
Resolved! Did PM unilaterally disable tethering and hotspot on their network?
Can anyone use tethering and/or hotspot on the prepaid plans? In response to my message to the moderation team, I got the following: @CS_Agent wrote:Thank you for reaching out to us! I do understand your concern regarding the hotspot functionality an...
My mom's $10 plan stopped working after few days with full remaining balance
Hello, I have purchased a number for my mom and it stopped working saying I have I had purchased the $10 plan that includes- 50 International Outgoing Texts and Unlimited Incoming Texts- 50 minutes of Canada-wide TalkIt worked for 4-5 days without a...
Identifying a private/unknown number
Hi, Past few days, I've had a private/unknown number continuosly call my phone. When I pick up, there is nothing but silence. So I proceeded to set my phone to block all private and unknown numbers. They then proceeded to leave voicemails. I installe...
Paid for US talk and Data $15.00 why didnt it work while I was there?
Paid for US talk and Data $15.00 why didnt it work while I was there in the USA?
Phone number port
I tried to port my phone number over from Virgin Mobile and now I have no service with my Public Mobile SIM card expect for data usage. My old Virgin Mobile SIM card still works and has service associate with the phone number that I tried to port ove...
account activation
I had completed first page of account set up, working on porting my number from Fido. i had to go back a page and now the systems says my sim card is invalid. I can't continue
Check your balance
Go to my account sign in and check your balance call details data use how much left
