@maggie, you are going to need moderator team assistance to restore the account to active status. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.
Since that is the case, you will have to privatly message the moderator team with your phone#, pin#, name for valiadtion. Please explain to them what your issue is.
