Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was thinking of switching over to Public Mobile and started a port request/sim card activation, however I did not complete the sim activation. Is it possible to reverse the port back to Fido? Or if I continue on with my activation, where is my phon...
After over a week, my PM account has finally been activated- that is my old Rogers SIM card doesn't work any more and I can log in to self serve. However, whenever I try to make a call, I hear a message that "I don't have long distance activated and ...
Amount Owing:$135.60Payment Method:Sorry, we are unable to verify your card at this time. Please ensure your carddetails are entered correctly and try again. If you continue to experienceproblems, contact your card provider for more information.i hav...
Hi Guys, I'm a bit confused after my 12 gig of data are gone within the 10 days after activation. Could someone look into that for me please? I have sent a private message and I haven't got any answer from the moderators.
Hey Everyone,I ported in last week and signed up on the unlimited provincial, global text, and 6 gb data and am just waiting for my plan to be changed to the promo they were offering.In the meantime I was wondering if this plan includes call forwardi...
I was in the process of filling out all the porting number forms over... but never finalized it... never picked a plan... and just quit the process... now this morning... my number is dead... i don't have an account with PM... wtf? i need someone fro...
Hey, I started online activation of Public Mobile like three weeks ago with number transfer from Fido. I'm 100% sure that I've NEVER finished the whole form and today my number was transfered and I can't use it. How is this possible? What should I do...
My number go ported after 12 days of waiting, just like mods promised, but now I can't make or receive calls, no SMS, no data, no "my account"I was OK with waiting before because at least my phone worked, but now... Does anybody have experience, how ...
Hi Mods, Can't seem to get Call Forwarding working on my number after my port over - help? I've tried the settings on my Android phone and receive a Sim card error. I've tried the *21*XXX# command and I get a network error. Help please, I really nee...
I signed up my wife on promo plan on Nov 17. I submitted requestson to port her number from Koodo Prepaid on Nov 17 by creating a Ticket from Get Help, PMing the Mods and creating a post. Her number was successfully ported by Shazia_K on Nov 25.I di...
I ported my number in and everything works fine except for my voicemail. Every time I try to access my voicemail it says "call failed". PLEASE HELP!
Hi... don't mean to add more to the overall anxiety here... Fido will renew my number for another month next week... I submitted my request on Nov/19, request number #5364-6669. Sent PM-s too. Mods, can you please handle this before the renewal kicks...
This has been the second time with auto pay not working. I have been without service for 2 days saying my account is suspended. I made sure there was the right amount for payment on account it says it was used however it still does not work. Not happ...
Hello, I have had an issue with porting and access to Public Mobile's network for about two weeks now. The details are outlined in a thread I made a while back: http://productioncommunity.publicmobile.ca/t5/Discussions/Activation-Problem/m-p/108890/h...
When I first signed up for Public Mobile, I wasn't able to set it up with AMEX. As a result, I had to prepay with my Mastercard. It was only after I created my account with Public Mobile that I was able to change the method of payment for the auto re...
Hello All, I just wanted to say thank you to @Shazia_K for solving my problem after 15 days without support. She have resolved my issue by changing my plan to the $120/12gb/90 days and resetting my billing cycle and porting my number from TELUS witho...
Having no voice services since service upgrade with no clear line of sight on how you will fix these problems makes me think that this type of service is definitely not for me. I will rather prefer to pay a premium for a reliable service than to p...
I signed up on Nov 18th and had problem registering and porting to TelusI've sent support and mods all messages About a week and half ago @Saray_O attempted to help me and said everything should be good in 24-48 hours @Saray_O is not responding to my...
Hi Community Members, I'm new to Public Mobile and went through all the necessary step in activating my new account. However, I don't have full service, i.e. I can send out text and make outgoing calls, but cannot receive texts or calls. I've read th...
I haven't changed anything in anyway. Not at my limit, reset my phone, network settings, ejected sim card, etc. iOS10 on iPhone 7, everything worked great until about 2 hours ago. Any ideas?
I have ordered a SIM card. Should be here near end of week. Am wondering if anyone knows when things are back to normal after the fall promotion? Am with Virgin now but would rather switch to PM when wait-time is normal to port from Virgin to Public ...
I have signed up for public mobile and an error is showing when I try to transfer my phone number:``We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.`` Can I please receive some assis...
I still want to be excited about PM but as of today my resolve is wearing thin. Maybe a mod can let me know when messages from November 30th will be answered. Paid 120 dollars....no service no support. what to did I pay for?
Hi, New to the forum and looking for help. I attempted to port my Fido # and it said that the change was successful. The number ported, however, the problem is I can't get incoming calls on my Public Mobile SIM. Surpisingly, my Fido SIM is still work...
Hello everyone: Its just me, I believe feeling this way....Thanks to GOD, that everything working well with me and so far so happy with PM. I have no problem right from ordering sim to activation and then proting my number from Koodo. I have been fo...
I got an error message when I tried to port my number 10 days ago. It told me to contact PM directly which is what I did. I still have no word from public mobile on porting my number. Any mods that can help? This is getting ridiculous as I've sent m...
Hi Shazia, The following data seems out dated and please update ASAP. @Shazia_K https://publicmobile.ca/en/on/plans_____________Data250MB for $10 and 500MB for $15. Any unused data will roll over to your next cycle. It must be changed to the current...
I ported my number from Fido to PM. Both of my Sim cards are working, what should I do?
I see two more mods that have been registerd in the community today!! @Tony_T and @Amanda_C welcome and thanks for coming on board to help our the users here!! I am sure you are busy so we will hear from you later!!
@Mary_M helped me last week with getting my account activated and working but it seems that we have encountered another glitch. Calling is working and so is the data but alas texting is just not working at all (cant send or receive texts). I follo...
