Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had to fight tooth and nail to get my referrals to appear in my account last payment period only to be notified this pay period that one of my referrals have left Public Mobile, which of course is completely false. I checked my account and confirme...
Bought two data only roaming packs for the US but not working. Made sure data roaming is on but not working for either phone. I can connect to the AT&T network but if I try to load anything on data nothing works. PM data works fine at home in Cana...
I've recently change from the 90 day plan to the 30 day plan. Now I have no service it wont make calls and texts wont go, when I check my plan online it's all good except the nothing on the phone side.Did I miss something when switching over? Any id...
Hey everyone, so I just switched my plan from the 120day 12gb promo you guys had to a 30 day custom plan because i couldnt make the $120 payment. So after I switched, it says active on my profile. I had chosen the unlimited provinical talk, text and ...
@Mary_M @Shazia_KI changed my 90 day plan to a 10 day plan after it expired on Feb 3 and now I'm out of the country until April but when I login it still says: Account Deactivation Date: Mar 16, 2017Why doesn't it say May 13, 2017 since my 10 day top...
Hello,My account showed 2 x text and talk add ons. I ordered before leaving Canada but I can't remember if the second add on that will be needed today when the first one expires is scheduled to automatically go into effect. If so, I should disregard ...
Does anyone know how many Bravos would be needed to get $1 worth of Community Rewards? Is it 2 Bravo = $1 or 4 Bravo = $1 etc?
I was sent an offer to "transfer" my account to Koodo under the same plan I had with Public Mobile, and they promised to pay one month of my new service with Koodo. As it turns out, I went ahead and transferred my number (and I was assuming, my accou...
Hello. I had missing calls from bunch of different number since yesterday. And my friend tried to text me, I didn't get his message but someone else replied him back.He said he is using same phone number as mine. He is using freedom mobile.I don't kn...
Had a nightmare getting going on Public Mobile. Now I can't log into Self Serve. I keep getting this even if I reset my password! Please Help!!Generic ErrorOh no!It looks like something went wrong, but don’t panic.
Hi everyone... I'm pretty sure anyone else that is a registered Roam Mobility user probably got the email, but just in case anyone didn't and might be interested, RM (not PM, RM!) now has some 30-day US Roaming plans: https://roammobility.com/monthly...
Hi,I just saw that I was charged 128$ when my plan is 120$ for 3 months. Could you please explain why? Also, checking the account for Nov. 2016, I see that I was charged 122.04$. How the bill is calculated? Also, how the autopay reward is apply? Than...
I've set up my phone but I'm not able to receive calls...they go to my Rogers voicemail. I've set up my Public voicemail as well but still can't receive calls.
I was wondering where employees of Public Mobile are located. (Assuming there are some)
Hey Public Mobile, I have topped up my account automatically via credit card and I have no data, it has been 6 days now, I even paid again to leave an extra amount of money in my account and nothing has changed. I have done all troubleshooting on my ...
Hello,This is my first attempt at posting so please a lil leeway.My account expired on Feb. 22. I added 90$ in the form of vouchers on the same morning. I have not been able to reactivate my account. When I chose reactivate account I am directed ...
Hey guys, My old Moto g 2nd gen finally bit the dust, a friend has lent me an old Samsung Rugby and when i check with the public mobile site it says that it is compattable but still having issues with the network kicking my phone off of it and not ha...
Good afternoon , need to reset my password to add roaming to my package, though it hasn't work through email, and now is telling me I am locked out ? I can pm my number and account info to a mod to assist ?
I added the us roaming plan ($20) confirmed last night and I see it in my add-ons. I can't connect to any of the services either T-Mobile or AT&T. Both say forbidden. I have switched from preffered network type from LTE to 3G and even 2G (in the very...
I just realized I'm using more data than anticipated and $30 for 1G seems to me steep. So I wanted to change the plan from 3G / 90 days to 6G / 90 days. However, when I try topping up it asks for the full $120, not the difference between the two plan...
having same problems account did not autoupdate .It has been 5 days and it wont accept payment still .have more than one account others autoupdated on due date except one.perhaps system wont accept payment in my case if same credit card used on same ...
Hi everybody my daughter is going to Spain and Greece. What does the global texting include with Public Mobile. Thanks
I was curious if unlimited calling meant that the phone call lengths had a cap on them. All my phone calls tend to randomly cut off after 2 hours of talking and I wanted to know if it's possible to not have it do that.
Hello,I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in pro...
This weekend I realized I have had no SMS since I changed my plan in November. I stopped being able to send or receive texts exactly on the day my plan changed. Neither sending or receiving SMS works. My new plan is: My Plan Pick & Pay This plan inc...
Hey there,So I just went and did a plan change, well really what I wanted to do was just renew early so I would have data instead of just waiting for 3 days til the renewal date. But I did make a silly mistake, I left out texting and didn't even real...
Hi I have my credit card info on file and the plan supposed to renew itself, but it's been a week now and my phone is not working, please contact me ASAP!!!
@Shazia_KMy payment didn't go through on Friday (17th), because I forgot that I had cancelled my credit card. I added my new credit card and my account status seemed to change to active from expired/suspended. However, I still can't make calls, send ...
Just tried to activate a new sim. This error message came up when trying to activate. However, the credit card was charged for $135.60.
