About time CRTC ordered to do something

[tzliu]

It is about time. Our complaints did help.

http://www.680news.com/2018/06/14/ottawa-orders-regulator-investigate-telecom-sales-practices/

[sheytoon]

I agree their mandate is narrow, but telco CANNOT ignore their decision. It's binding on them, and optional on the customer.

[bridonca]

I know I am getting circular here, but this is the reason why the CCTS is such a bad idea.  They have a very limited mandate, and the telco can ignore any decision the CCTS makes.  No teeth.

The CRTC has the power to handle these problems effectively, but choose not to because of the CCTS.

[sheytoon]

Because that's not in their mandate.

[bridonca]

I have used CCTS, and they were useful when it came to billing issues.  But for issues with phone unlocking, SIM locking, or slippery cold callers, poorly functioning telco web sites, they were less than helpful.

[sheytoon]

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@bridonca wrote:

The CCTS operates on a massive conflict of interest, being run but the carriers, and they have no power.  Essentually useless in a lot of cases. 

I don't agree with this at all. CCTS is independent, and must be funded by the carriers based on complaint volume. It's an amazing system, and I've personally found it to be very effective in resolving multiple cases with all major carriers.

[jp2]

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@will13am wrote:

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@jp2 wrote:

This is probably in response to all of the door to door sales people that are tricking people into signing up for services that are supposed to be at a locked in rate but then the rate actually goes up every year 

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I guess I can rest my case that sales people are not your friend.  That said, I would not trust the CRTC as far as I can throw them.  We are ultimately responsible for our decisions.  I hold myself accountable for my actions.  It's always fun to second guess yourself.

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No matter what they tell you sales people are never your friend. 

I agree CRTC is useless that is why the government has to tell them to investigate because they don't do their job otherwise. 

[will13am]

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@tzliu wrote:

The same applies to PM failed price increase for the fall promotion.  PM did the right thing backing down but let's hope they are not pulling the same trick again. 

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Public Mobile had the legal right to do what they did.  These days the social licence can be more important.  

[will13am]

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@jp2 wrote:

This is probably in response to all of the door to door sales people that are tricking people into signing up for services that are supposed to be at a locked in rate but then the rate actually goes up every year 

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I guess I can rest my case that sales people are not your friend.  That said, I would not trust the CRTC as far as I can throw them.  We are ultimately responsible for our decisions.  I hold myself accountable for my actions.  It's always fun to second guess yourself.

[bridonca]

The CRTC tried to pawn off a lot of this to the CCTS.  The CCTS operates on a massive conflict of interest, being run but the carriers, and they have no power.  Essentually useless in a lot of cases. 

[tzliu]

The same applies to PM failed price increase for the fall promotion.  PM did the right thing backing down but let's hope they are not pulling the same trick again. 

[jp2]

This is probably in response to all of the door to door sales people that are tricking people into signing up for services that are supposed to be at a locked in rate but then the rate actually goes up every year