@Gwaiiguy wrote:
Sent mod team a message yesterday and not even so much as a confirmation that they recieved my plea for help. My SO's phone has had no outgoing for 4 days now and I guess she's just supposed to grin and bare it? When PM says support is online..
Where? This whole site is a convoluted mess of customers trying to get a 1$ off their bill by posting nonsense that does nothing for real problems. And don't tell me go to a different provider because Telus towers are my only choice and post paid bites donkey balls. Why is there no chat with support button? That is online.
If there's a problem with your account, only the moderators can fix it. There really isn't anything that the community members can say to help. The regular users here do not work for Public Mobile.
In the end, when a customer has an issue with his or her acocunt, everything must be done through private messaging with the mods anyway. Posting a message in these forums is really only for asking general questions or for discussion purposes, or if the customer isn't sure if the problem is with the phone's hardware or the service itself.
But, when customers are waiting extended periods of time for help from customer service, clearly, there's room for improvement.
The only thing that I can think of because you say outgoing phone calls don't work, would be check to make sure that your phone isn't locked on to only LTE networks. Of course, that would also make it so that incoming calls don't work either. The reason for that being that phone calls don't work on the LTE network. This is a very remote possibily since phones don't just change settings by themselves (unless there's strange software bug). Also making that very unlikely is the fact that phones these day (Android at least) don't usually have an "LTE ony" setting in the regular menus, but only a fastest network type setting. One would have to go in to the advanced hidden menus on many current phones to set to LTE only, so I very much doubt that's the case here.
