@Gwaiiguy wrote:
Sent mod team a message yesterday and not even so much as a confirmation that they recieved my plea for help. My SO's phone has had no outgoing for 4 days now and I guess she's just supposed to grin and bare it? When PM says support is online..
Where? This whole site is a convoluted mess of customers trying to get a 1$ off their bill by posting nonsense that does nothing for real problems. And don't tell me go to a different provider because Telus towers are my only choice and post paid bites donkey balls. Why is there no chat with support button? That is online.
Hi, sorry your SO is having problems. Yes there is a delay in getting a response from the MODs, unfortunately that is the cost of being with this 3rd tier service. There is support here and if your SO would like assistance have them sign in and make a new topic about what is not working and there is plenty of experience to help them. I do not recommend berating the community over what you perceive as motive for posting "nonsense", every community on the web is full of nonsense regardless of there intentions for posting it.
As a different provider is not an option for you and your SO maybe a different tier of this provider that offers 3-4 hour wait times to talk to an individual would be more convenient...albeit at an extra cost.
Regardless good luck and like I said have your SO post a topic and politely request assistance if they would like.
FYI it is best if you use the same email address linked to the community that is also linked to the account with the problem to receive better customer service.
