Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, how do I finishing register to an online account. I already created an email user name and password. But how do I finish register an online account to update my credit card as my credit card information expired.
When the iphone number is being acquired for facetime and messages, it takes a very long time. The email address via Telus is acquired almost immediately. So why the long acquisition time?Thanks
I need to get support on multiple data charges on phone, used by my son. The data is unused, and I would like the charges reversed (and data taken back). The chatbot gave me a support ticket link but it did not work.
I have chat with bot and call *611, I can not get a hold with any human. I need the PIN of my SIM card and PUK code, but I not able to submit a ticket , nor reach Moderato or any human.
New payment Information not accepted
Im trying to change my payment cycle because I want my new plan now instead of on the renewal date a week from now. How can I do this, since a week ago I already set it so that the new plan takes effect on my normal renewal date.
I recently transferred my phone to PM, but can’t send/receive messages anymore. I have replied YES to the message from my old provider to transfer the phone and rebooted my phone but still having issue wit messages
My plan auto renewed on the 12th, but when I login to my account today it says I'm not subscribed anymore. I'm not planning to change it until closer to my renewal date because I want to see if it corrects itself. I'm assuming it's just another glitc...
I’m running an eSIM and a pSIM in my new iPhone. Set the eSIM up with my main number (public) and kept an old number with Telus on the pSim. Identified the eSIM as my Primary number and the pSim as secondary but it’s not working that way. Only instal...
I can’t update my payment info. When attempting to create a ticket, I get an error message. @Support
I am new to Public Mobile and looking to switch from another provider, but I'm a bit confused. Do I need to purchase a physical SIM card to switch my number to Public Mobile, or can I do it by purchasing an eSIM?Thanks, in advance for your help.
Hello I just bought a new SIM and now I am unable to actiivate it. I am unable to receive the 6 digits code to activate my SIM.The sim card # is 8912230000xxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
Good Morning, I'm trying to activate a new physical SIM as my phone seems to have stopped recognizing the old one.I've ordered a SIM online and it is now in my possession. I'm trying to activate it now but the instructions to do so appear out of date...
Hi, I recently upgraded my plan to the $45 one. I am just looking over my visa and see that i was changed 3 times! This is making me want to change service providers. Also, there is no other way to get in touch with anyone on the phone or is there? O...
My father lost access to his email account and now he cannot authenticate his login. He wants to change his email but without logging in it isn't possible. How can he reset/change it?
Morning again, When I got my original account my autopay was sent up for I believe the 21st or so of each month. My credit card was just charged and it's the 14th. I have been finding over the years, maybe even months, that payment is continually tak...
Morning, My account says that my subscription has "ended" yet I have autopay on. It doesn't give me detailed information on why I'm being cut off. Been with PM going on four-plus years. Please help.
I can’t connect with data in Las Vegas. I see E where I usually see 3G.
Hi, I just signed up yesterday everything went smooth as far as porting goes and I'm up and running.My phone is an S20 Ultra with the correct firmware required and confirmed working by others users.My question and suspicion is the sim card. I bought ...
I already had a subscription but my credit card was changed, I forgot to update my account before it deactivated my plan. Today I wanted to subscribe and get my number back, but whenever i tried to put my sim number in it kept on saying invalid.How d...
Hi there,I recently switched to Public Mobile with the e-sim option. My old phone number has been successfully ported. However I am not sure why it still shows the phone number assigned by Public whenever I send text messages to anyone, instead of s...
Hey, I have a terrible experience with this phone service. I purchased a physical SIM on sept 2 to be delivered to my address but till now I still have not received my sim. I had more than 30 messages back and forth with agents and all they told me t...
Same error for me. Always xxx error Even on app or on web when i verify the IMEI.
Hi I lost my phone. The new one is in the email. What's the best way to get a new SIM card with my existing number?
My wife's phone number has been disactived due to the payment plan and we forgot about renewal.Her phone is not receiving any message hence we cannot sign into her mail, nor bypass the TOTP. Hence she cannot pay her bill. Can any moderators contact m...
I recently transferred my phone number to Public Mobile. Everything works fine, except can't send or receive SMS or MMS messages to or from other phones with different providers, except Public Mobile.
hi, my mom’s phone seems to think it is in the US. It is currently in North Vancouver. we’ve had a family emergency, my grandmother had a severe heart attack. My mom lives in Vancouver island and rushed to the ferry to get over to the mainland ...
Hi I have been charged 3 times in total .every month $19.00 plus hst Plus Plan fee $27.00 in October 1st 2023,September 1st 2023,and August 1st ,2023My question is why! i have been charged extra $19.00 every months thanks
I entered my New SIM Card info & selected a 204 Manitoba number,... It immediately said,... There was a problem to contact customer support.Help
Why is public mobile website soooo slow on my computer.It also keeps bumping me out.
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