Out-port number from PM with no sim

[phil28]

I have to change service providers from Public Mobile.  It was supposed to be done by new service provider but  it didn't get ported.    I no longer have my PM sim.    What do I do?

[phil28]

I've started a conversation with someone at customer service. I'm not transferring to another Telus service.  We're in a Telus "shadow". That's why I'm transferring.

[Phil_Adelphus]

@phil28  You will either need to reinstate your PM account by getting a new sim or esim and subscribing to a plan, or you can try asking customer service for help but they may tell you the same thing.  Are you going to another Telus company?  

[phil28]

I no longer have my pm sim and I have request in to out port my number to a new provider. Can't receive sms. How do I do this now?

[hTideGnow]

hi @phil28 

this likely cannot be done.  You probably have to buy a new sim card, link to your account and then request porting out so you can receive the text to approve

but you can confirm with PM support

 submit a ticket with CS Agent using Chatbot here (please select email to receive the 2FA code):       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Yummy]

You have to have PM SIM in order to receive SMS from PM to authorize transfer.

Open a ticket and ask agent if they can help you.
Otherwise you would need to get new PM SIM 😞

[eddieO]

@phil28, is your PM account still active? If it's not you won't be able to port out the number. If it is still active but you cannot receive the confirmation text you will need to contact a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)