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Hello, I cancelled my account and need access to my bills - can these be sent to me somehow or how do I access since I've lost online access?

Hi All,I tried to move to Telus and am in limbo for 48 hours. Telus took IMEI and account number, set up a eSIM with random number, but now PM not working. Turned SIM on and off, restarted phone, but not receiving texts or calls to old number. Can’t ...