Community

Resolved! Cant access my account

Im trying to access my account since 2 days  it keep showing ( mintinance error) my service is suspended so i need make a payment to reactivate it 

Resolved! ZTE box for land line.

I have a 3G ZTE box on my $15 plus plan.  I had always thought that it would not work when PM goes to volte. And I do believe that our 2 mobile phones are on volte,,,,and my ZTE still works.   There  are a few ZTE upgrades that are phone only or are ...

Resolved! Not happy

Am not happy you change my phone number and now l have a new one the old one was for my business 

Resolved! Number and text not working

I switched from Koodoos (not prepaid) to Public Mobile. It’s been 4plus hours and nothing is working. My new account on Public Mobile says active. My old account on Koodoos is gone. I filled out all the information and created a ticket. Now what? How...

Resolved! $15 plan - Unlimited Canada-wide minutes (as per Public Mobile website)?

Hi everyone, I am currently on the $15 plan which consists of unlimited text, free incoming calls, and 100 min outgoing calls, and 250MB of data. Today, when I checked on Public Mobile's website, I noticed that for the $15 plan, it says "unlimited Ca...

Resolved! Tried to port number from Telus to Public Mobile

Hello, I just tried to port the first phone number from a Telus account, which has 2 numbers in total, as it's a joint account. I filled out all the information, the site started doing it's thing and I think after step 3 (Activating your SIM) it said...

Resolved! Having problem to reach *611

I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?

Resolved! Switch from Virgin to Public

Hi folks. I'm with Public and my wife is with Virgin Mobile. So to move her to Public with the same phone number, what does she do first? She looked at creating a Public account but it says you need a plan, a Public sim card, and CC.Is there a family...

Resolved! Receiving calls while in the US but without purchasing roaming

I’m going to the US for a week. I don’t plan to get the roaming package and I’m expecting an important call though. can I receive calls in the US without roaming?

Resolved! I can't make or receive calls

This has been sporadic, but everytime I try to call someone or someone tries to call me, there is no ring or dial tone. On my end, it says there's either a server error or the "phone number was entered incorrectly." Please advise. Thanks!

Resolved! old customer, activating a new SIM - no credit card accepted.. tried 4!

Hey all,Any issues with the payment processing?  I am trying to activate a sim, I get all the way to step 4 where I enter credit card info and click "Activate SIM" I get this message: "(We were not able to process your payment. Make sure all informat...

Resolved! password

Password reset won't work. It says there is an error and all requirements are met

Resolved! i want to transfer my number from telus to public mobile

I used a new sim card. wrong. Put the old telus sim card back in but ran over 90 minutes. now I am in limbo.

Resolved! Can’t renew plan! Help!

i can’t renew my plan with a voucher , I can’t receive calls or call out not even to *611! What is going on how do I fix this problem 

Resolved! Out of Canada Access

Hey, just wondering if I can get an upgrade to my phone when I am out of country.  Will be in Costa Rica and Dubai.  Would love to still have access to my Canadian phone number. Please Advice.

Resolved! Can't log onto my account

I have reset me password, and then it won't sign in. 

Resolved! Payment info update

i need to update my Visa info for payment as my card was lost and replaced.  Please advise, don’t see options here

Resolved! I tried logging into my account and it failed, reset password and still won't work.

Resolved! Upgraded 3G 5GB plan to 4G 15GB for half a year, but speed is still throttled to 3G speeds!!!

Hi if you guys know how to resolve this: I upgraded my 3G 5GB plan to 4G 15 GB plan half a year or so ago, however my speeds are still working at 3G speeds, in fact when I do a speed test, the speeds are throttled to 3G limits just like when I had th...

Resolved! Changed email in primary account

I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed

Resolved! Did the 3X Public Points/15% back in public Points for 12 months Promotion end?

I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...