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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New SIM card

How do I activate my SIM card

active

Resolved! Canada US-Mex plan

Does the new $29 plan include calls that I will make while I travel in USA, without any roaming charges?…also for data?

Re: I need an Agent

i can't received and call

Odd calls

A friend and I are experiencing a problem where we both get a phone call from eachother at the same time. We answered and we're able to talk to eachother, but then got a call from eachother while still on the phone with eachother. Wondering if this I...

Cannot not make calls

Cannot make calls

Cancelling a subscription

Hi! My phone was lost and I’m trying to cancel my subscription but when I log in online it says do want to reactivate your account so does this mean my account has been cancelled already? When I tried to reactivate it said there was a technical issue...

Resolved! transfer cell number from previous provider

Add Mexico coverage for $1 offer not showing on my plan

Received an offer to add Mexico coverage to my existing plan for $1 more. I had to respond by Dec 18 and I did that yesterday. Went to my account today and don't see the coverage added....please advise.

Billing History is gone after I move my phone plan to new carrier.

Billing History is gone right after I moved my phone plan to new carrier. I still need the billing details for work.Who do I get access to the historical billing details.Thanks

Traveling to Costa Rica

Is there a plan for data and coverage while we are traveling? If not, what do I need to do with this plan or my phone to ensure we don’t have any charges. There are 3 of us who have plans. Thanks

service not working

I paid for the US roaming add-on and bill that is due December 28th but I am not getting any service. I am currently in Florida

Locked out of account since Black Friday deal

Hello,I've been locked out of account since Black Friday week, where I was trying to change my subscription over. I finally received a response for help restoring my account, how can I get on that plan now?Thank you,Carson

Resolved! activation

Have received SIM card, but can't activate in apps.

Inquiry About Joining and Deferring Start Date

Hi!I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transitio...

Cannot Log Into My Account

I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still go...

How does E911 differ from 911

The recent bulletin is not clear…do I dial E before 911…..how does it differ from 911 as description seems the same

Traveling out of Canada -

What do I do to use phone when traveling? I spent $10.00 for talk & text on my last visit and was unable to use my phone….

Email Communication

It seems for quite sometime that I haven't been receiving emails in regards to Public Mobile account, including rewards balance. My other family members are receiving their emails still.

Refer a friend—not working

I am trying to refer a friend but the code listed through my account leads to a 404 page and is invalid. Is there any other way to refer a friend. I tried online and through the app.

US cell service

I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?Thanks f...

Resolved! Bought CAN-US-MEX plan; cannot connect to local cell service (currently in Cancun)

I signed up for the $35 CAN-US-MEX plan earlier this month with the intention of using it during our one week trip. I'm now in Cancun and no matter what I've tried, I've been unable to use any cell data on my iPhone (I'm just using wifi when availabl...

Line or call interference while talking

My spouse and I are both on Public phone plan. When I connect with her and vice versa, I always notice a voice in our conversation. Does anyone have experienced this as well and how have you resolved it?

Resolved! New upcoming subscription content through the WebSite

Is there a way to see the upcoming subscription content through the WebSite (MyAccount -> Subscriptions Addons):Currently it only shows the price and the date:Thanks.

Canada-US-Mexico

Hello, I would like to change my subscription to the Canada-US-Mexico 50 GB for $35/month. However, when I log in to my account, this plan is not an option. Please advise. Thanks, Dave

Changed phones

I changed my phone put the new SIM card in the phone works but I don’t have internet even though it says public mobile. Every site I go on says no internet connection. Thanks any help would be appreciated.

Resolved! Plan Change

I've been with PM for 6yrs. Always paid 19$ plus tax. Now I'm paying 28.75$ taxes in (25$ plan) I want my old 19$ plan. I did not change the plan myself, it was done by PM. They now have a 19$ plan with 4G which is the same as my old plan (1G of data...

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