Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
not receiving text and can’t log in because of two step authentication
When making calls, I can hear the receiver but they cannot hear me. This is a problem that persists for all my family members with Public Mobile.I have had this problems for months. I have attempted changing phones, Samsung S8 -> Samsung S24 - > IPho...
Hi I put a SIM card in my phone but I have an E-sim I cannot receive calls after I took it out what do I do
As a PM costumer..I want to change my plan. But it seems we as PM costumers only can choose from certain plans offered in our accounts. I want to get the $23/month. But don’t see that one in my offerings. The lowest I can go is $30/month 15gb.
I switched to a US/Canada subscription plan before a trip to the US. I am now in the US and my data/text/calling isn’t working. Any advice?
Hi I just posted this but it was somehow "marked as spam" so I am putting the screenshots here. Also, as I am new to the community, how do you avoid being marked as spam while describing your issues normally?Orignal PostHSPA+LTENR-SA
"I want to add another line—what are my options? Do I qualify for a referral discount? I’ve already bought a SIM card, but now they’re saying there’s a $5 off for new registrations with a SIM card. Does this apply to me, even though I bought the SIM ...
I did turn on the data on my phone, but no way to access the internet; I did see the $22.60 payment went through in Oct 25, and 3G data still left in my account as of now. Can any one pls help root cause the issue?
Someone please help me when I login into my account I can't see my account. I click my account and it throws me back to the front page.The account is registered under [email protected]
I just want to know my account number. I can’t access my account page. I asked PM agents to tell me my account number so that I can just port out. But no answer for that. Are they not supposed to tell this to me?
I’m about to get a new cell phone. How do I transfer my PM account to it? Thank you
I’ve been with Public Mobile for several years in Winnipeg, but since moving to Toronto six months ago, I’ve faced serious connection issues. At home (near York university), I have no signal at all—SMS messages don’t even come through. Outdoors, my i...
my ipnone is locked for infinite time and how to get a phyiscal sim, i have all the evidence master card and adreess proof
I made an account with public mobile some 5 years ago and just put it on autopay and never thought of it again, due to having to use my phone more at work I need more data. I cannot view or change my current subscription. Both the app and online func...
hi I keep receiving random calls from unknown numbers every single day, and I don’t have no clue how to stop it, and why it’s doing that. Ever since changing to Public Mobile, I would receive empty phone calls from random numbers every single day. 3...
Extremely frustrating. New account that ported phone number from Virgin, got the eSim and now have no data, or no cellular indicator, seems like the sim is not activated. There should be an easier way to do this, have opened a ticket but it's now a...
We have tried to transfer our landline number to a cellphone. It’s been over a week and the house phone still rings. Bell Aliant says they haven’t gotten a request for the number transfer!
Hello, I have changed the subscription from app but when I saw the offer, it was showing 250 international minutes of India. And I changed the subscription right away. but, then I checked the new subscription, it doesn’t show 250 international minute...
On a Samsung galaxy s10 roaming in Las VegasI picked up the add-on using the website on my desktop at home ~36 hours ago. Now I'm in Las Vegas and I connect to a network automatically and can receive texts but not send, or get data (I get an automate...
I am ln pension and payment dates change month to month this month my payment date is 3 days after payment is due how do I pay when I get paid and not lose my number
Have read and tried all suggestions on how to manually update the APN settings but still cannot send photos or group texts. My phone is a Blu F91 5G with Android 11.
I read somewhere that you can forward text messages to another public mobile phone but cannot find it now, does anyone know how?
Hello, I have a Blackveiw 9300 Pro phone. Some of my friends I try and send or receive a picture through text it will not come or send, it just has the spinning wheel. I tried changing my APN settings and it made little difference. Could it be that I...
I moved to Public Mobile on the 29th of February this year. The next couple of months my automated payment was on the 29th of the month. Then the 28th for a couple of months. Then the 27th and now it’s the 26th. If this keeps up I will eventually be ...
I signed both myself and husband up with Public Mobile yesterday and transferred my existing number over as well. Sine then I have not been able to make calls. I can receive calls but not make any. And my husband and I are having issues texting betwe...
I cannot sing into my account because it keeps sending verification code to the number I’m trying to activate but it’s not active yet
Try to play a message but it fails every time. Try to submit a ticket but that fails too. But I can sign in and view my account. How go I get a mailbox reset when I can’t submit a ticket?
How can I get credit for a change in my subscription, the day after it has renewed my old subscription
I having trouble logging into Active Account.
Hello,I had initial problems porting my phone number which I called about and thought was resolved however, I now have no working phone unless I’m connected to WiFi and in my network settings it shows 2 lines with the same number. Please help!Thanks!
