Community

kalv · 4 hours ago

Just signed up and data is not working and cell calls sometimes fail with message saying that service is not activated. Calls work from time to time. Data does not work. Signed up for 4G 20GB plan a day ago and ported my number over successfully.

Also getting Forbidden A1 when I log onto the web portal.

kalv · 3 hours ago

I've sent a message CSA via the link provided earlier. Thank you.

computergeek541 · 3 hours ago

@Jess31 wrote:
How many hours ago did you port your number?
When I did it it took a few hours to get full service. So it is possible the transfer is still somewhat in progress.

Data not working and not being able to make outgoing phone calls is unrelated to number porting.

computergeek541 · 3 hours ago

@kalv wrote:
I've sent a private message to CSA as I'm getting Forbidden A1 page when I log onto the web portal.

Please use the private messaging link to CS_Agent provided earlier.

kalv · 3 hours ago

I just received an email saying that my service is on hold because my payment was not received. OMG. So may issues. I activated the service yesterday and was able to download my E-SIM. Was able to make calls. Did not test data as I was connected to Wifi. Didn't realized data and text was not working until I disconnected from the wifi today.

kalv · 3 hours ago

I've sent a private message to CSA as I'm getting Forbidden A1 page when I log onto the web portal.

eddieO · 3 hours ago

@kalv did restarting your phone help? You mentioned data is not working and calls work sometimes. Does text work? For data, have you gone into your phone's settings to make sure data is turned on and that there are no data limits set? Also check on your PM app to see if data is showing on the first landing screen

kalv · 3 hours ago

I ported my number over yesterday at 6:00pm so there's plenty of time. Also, the porting has been successful because calls go through most of the time with the correct number.

Jess31 · 4 hours ago

How many hours ago did you port your number?

When I did it it took a few hours to get full service. So it is possible the transfer is still somewhat in progress.

eddieO · 4 hours ago

@kalv easiest thing to first try is restarting your device, give that a try and see if it works after that. If problem persists I would contact the CS agent to see if it's something on there end. You can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Neil11 · 4 hours ago

Try rebooting the phone. Do u have an iphone? You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437