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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26730 Views
  • 184 replies
  • 27 Bravos

3G $25 plan data limit

in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

Margsphone by Great Neighbour / Super Voisin
  • 695 Views
  • 9 replies
  • 0 Bravos

Resolved! My Add-on is incorrect

I added a second US Talk-TXT- 3gb data add-on to my account on Feb. 1st for $30, however the system is showing ONLY a 3 GB Data Add-on for $25... which is not even a listed add-on. What happened to my Talk-Txt portion? Please fix this as it goofed us...

Resolved! 15GB $40 promo available to existing accounts?

I don't see a way to switch to the lunar new year promo - looking into it, I suspect it's only available to new accounts. Is this the case? If so, that's.... Disappointing. One of the reasons I joined PM years ago was because of this kind of flexibil...

Mcrossley by Good Citizen / Bon Citoyen
  • 328 Views
  • 2 replies
  • 0 Bravos

Resolved! phone-access via fiberoptics

where I live I have no access to the cell-network.  I have been told I could access the cell-network via my fiberoptics connection....Is that so and if how do I do that?

swiss32 by Good Citizen / Bon Citoyen
  • 735 Views
  • 12 replies
  • 0 Bravos

Resolved! No signal at all.

I just activeted my service yesterday, no signal since the activation. I have a oneplus 6t, and dual sim.

leqi7092 by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 0 Bravos

Data usage may not be accurate

It seems like everytime I check my data usage through my account it doesn't change much even though I'm sure I've used my mobile data instead of on my WiFi. I even turned on my mobile Hotspot and paired my VR HEADSET to the connection and did multipl...

darham by Good Citizen / Bon Citoyen
  • 524 Views
  • 12 replies
  • 0 Bravos

Resolved! payment processing issue

I have pre-authorized payments, but my account was suspended because "we tried to process your Autopay renewal but something went wrong".  I called my bank, and my card is still working.  I tried switching my card, but it won't process any payment, o...

Sonja5 by Great Neighbour / Super Voisin
  • 706 Views
  • 10 replies
  • 1 Bravos

Resolved! Rewards minused from totals not applied to bill, why not?

I had 32. .. credits i selected use 15 and the amount 15 was minused from my credit balance but it did not get applied to my bill so when I paid my bill, my bank was charged the full amount without the credit of $15 being applied. My reward balance i...

Rosery by Great Neighbour / Super Voisin
  • 541 Views
  • 7 replies
  • 1 Bravos

Resolved! Upsetting

I have a assurance wireless government phone. It went completely out. So I transferred my SIM Card to a different phone that is unlocked. I completed what I needed to do. Yet I'm unable to make any calls. The Mobile Data is on, but it's not connectin...

Loyalone1 by Great Neighbour / Super Voisin
  • 523 Views
  • 7 replies
  • 1 Bravos

Resolved! Purchase of pre-owned phone

If I order a phone online, can I have it delivered to the closest Kudo/Telus store to me? I ordered a sim card 2 weeks ago and it's yet to be delivered to me. I do not want it to be the same case if I order a phone.

tegaemma by Great Neighbour / Super Voisin
  • 412 Views
  • 8 replies
  • 1 Bravos

Resolved! New sim

I need to add new sim to my account I need the link to message customer service agent 

Craigleclair by Great Neighbour / Super Voisin
  • 346 Views
  • 4 replies
  • 0 Bravos

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

I bought new sim card and 30 dollars worth at walmart and wont work trying to call you guys but cant get a number to do so i need to know what to do or i will be very very upset and what i will have to do will not be good please help me i paid for to...

jjstyles619 by Great Neighbour / Super Voisin
  • 571 Views
  • 11 replies
  • 0 Bravos

How to change sim number

My account is active but lost previous sim so I brought new sim but cannot change the sim number in account profile settings 

abhayf14 by Great Neighbour / Super Voisin
  • 360 Views
  • 4 replies
  • 1 Bravos

Resolved! Unable to get the verification code to my email or SMS

I got a notification from my credit card company of a small charge from Public Mobile, which didn't match my monthly amount. My account had been SIM-jacked before so I wanted to login and check.Now I've never had an issue getting SMS codes sent to me...

Daiheadjai by Good Citizen / Bon Citoyen
  • 811 Views
  • 7 replies
  • 0 Bravos

new paln for family

wanting to get a phone number and plan for my son under my account. he has his own phone. We are looking at the $15 month plan. was wondering if there is unlimited incoming calls are included? Koodo has the same $15 a month plan, but with incoming un...

lonnasheen by Good Citizen / Bon Citoyen
  • 1033 Views
  • 22 replies
  • 0 Bravos

Resolved! How can I port my number to Koodoo when my phone service is suspended

As in title, phone service suspended because no funds. I purposely let funds run out so I could switch to Koodoo. Koodoo advised I require PM service to port my number, as PM will send me a text confirming I agree. The issue, is that I have no funds ...

Shelby4 by Good Citizen / Bon Citoyen
  • 1109 Views
  • 15 replies
  • 0 Bravos

Resolved! Bill is higher than what was promised

My account is suspended, I went to try and pay my bill and it is more than I had signed up for. I should have a $20 off voucher for the next 15 months and its not reflecting it in system and charging me full amount. I just signed up last month and it...

Sam_1 by Great Neighbour / Super Voisin
  • 523 Views
  • 6 replies
  • 0 Bravos

question

how come I cannot use data when I am outside on my accountit shows that Data Usage250 MB at 3G speed0.00 MB used

yx1997 by Great Citizen / Super Citoyen
  • 476 Views
  • 12 replies
  • 0 Bravos

Resolved! phone says no SIM card

I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.

friar_t by Good Citizen / Bon Citoyen
  • 669 Views
  • 14 replies
  • 0 Bravos

Resolved! Access to my account

My phone has been stolen.im not able to verify my account with text or email. I need to access my account to remove payment.I need to access my account to add new sim if I get new phone 

Craigleclair by Great Neighbour / Super Voisin
  • 311 Views
  • 6 replies
  • 0 Bravos

Pass-word change

I can't access to my account because ny account number and password do not correspond.I don't have access to password forgotten.Originally I press password save but nothing is working.Thanks, Michel 

MichelPicher by Great Neighbour / Super Voisin
  • 294 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming from US

Can I add on roaming after leaving Canada and am in the US

Lappy by Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 0 Bravos

Resolved! Cancelling Sim Card Order / Redeeming Lunar New Year Deal

Hello, I want to join Public Mobile and take advantage of the Lunar New Year Deal. I just ordered two SIM cards but I see now they will arrive after the Lunar New Year Deal expires. Is it possible to cancel my SIM card order so I can just go buy the ...

Conrad3 by Great Neighbour / Super Voisin
  • 493 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Number

How can I find my account number if I am locked out of My Account and have been on autopay (i.e., have no bills with my number)? I have found my initial activation email from PM and it does not list such.The help people are not helpful as they requir...

Shelby4 by Good Citizen / Bon Citoyen
  • 624 Views
  • 13 replies
  • 0 Bravos

Resolved! Number porting

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

dpjkf by Great Neighbour / Super Voisin
  • 565 Views
  • 9 replies
  • 0 Bravos
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