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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment

i bee a costemer for 5 years now and was down to $9 per month...today i misteriously got charged $15.75 ..why??/

Resolved! Account locked

My wife's account is locked, she cannot login to her account nor the community account. She already tried a few times after waiting 1 hour, 3 hours, and one night. Still cannot login.

Resolved! how can I get my cellphone records, specifically, for outgoing call and incoming call records?

how can I get my cellphone records, specifically, for outgoing call and incoming call records for last 2 years?Thanks a lot!

Porting a phone number now no service need tech support number

Hi I got my phone number ported but it's not the next day and still I can't make phone calls or have data but it says I have a public mobile line I saw people right there's a phone number for tech support for issues like this can someone give it to m...

How to get $22 6gb plan

I am currently on a $15 plan. What is the best way to contact customer service to get this plan?

Unable to activate account

Just tried to activate a new subscription and getting stuck on step 6 - unable to activate subscription. Any advice to resolve this issue?

Attempting to leave

I’m attempting to leave public mobile as I got a better deal else where. I’m trying to get all the port requests from public mobile cancelled then I can retry to transfer to Fido

Resolved! Re: [NEW] Scheduled Maintenance on June 16th

I agree. I just stumbled upon this notice. I need to be better informed and not have to log in here and stumble upon a post notifying me of the down times. I'm already a very disgruntled customer. The new site has not been user friendly. Public...

Resolved! SIM Not Allowed, Sudden Service Stop

Located in Vaughan area, had ported to Public Mobile since last month and using eSIM. Service has been spotty at times, but this morning there is a lack of any signal. Using a Pixel 8 Android phone, did not have this issue previously stating SIM not ...

Porting problem

Need to talk to an agent to have request resent. Cannot do ticket, sent agent a msg but no reply. HELP

Service not working properly. Phone line cuts off.

Help please. I have been going from screen to screen logging in so many times not to get anywhere. My problem is that my phone line keeps hanging up during my phone calls. It goes silent mid conversation many times. Just lately it does it by giving ...

Resolved! Fake Roaming IP address

Hey, this has been an ongoing issue wondering what I can do to fix it so currently when I turn my data on my IP address reads that I’m located in Quebec and I’m not I’m located Kingston Ontario !! When I get home and shut my data off it clearly knows...

Resolved! How to opt into Public Mobile Offers (Text messages)

Hello,How can I opt in for Public Mobile text messages on new offers? Thank you!

Referral Code For active Members?

I ended up getting my family members to switch over to Public Mobile, but they forgot to use my referral code.Not a big deal I just wanted to know if there was any way for them to use my referral code while being an an active user and wouldn't requir...

Resolved! An instant promotion plan of $22/6GB

Hey community, today I got a text message from PM saying an instant promotion of $22 for 6GB data in 4G, just valid until Jun 18. I reply YES following the option in the message, but could not find a subscription added in my account so far. Just wond...

Resolved! Does Public Mobile work for phones with Nano SIM cards?

I ordered a ZTE phone that only takes nano SIMs.

Resolved! SIM not provisioned for voice

I have been away for a while. Now I am back in Canada, but my phone didn't work; it says "SIM not provisioned for voice"What shall I do?

Resolved! I can't log in

I write my email and password and a window opens with 2 options: Resume activation or Go to login page. I tried them both, several times, I also changed my password. Nothing, same window opens up with the 2 options Resume activation or Go to login pa...

No signal

My phone gets disconnected from server and when someone calls me goes on answering machine Please help

Resolved! Activation

At the end step of porting my number. I have got to step 6 it says( subscription not activated) . I have paid how do I activate. I have restarted the phone multiple times.Losing it with this. Lol

phone says no mobile network

I just signed up but phone says no mobile network..please help!! We need the phone to work tonight

Missed calls for months

Hello, I haven’t been able to receive calls for months. I was wondering if anyone has a solution or something to help me out with Thanks

Resolved! Loyalty Rewards

We have 4 separate accounts in our family. Since the switch to the new loyalty program, only 2 of our 4 accounts are still getting our discounts. Such as Pre-Authorized Payments, Loyalty Pays and Refer-a-Friend. Two of the accounts get no discounts o...

Porting Problems

I signed up for the service but screwed up on the old account number. It wouldn't port. Then I screwed up and downloaded another esim. Can someone reset everything so I can start over or can someone please get a hold of me.

SIM Card activation

Hi, PM had charged me the mobile plan then I received my SIM card. Unfortunately, I failed to activate my SIM. After I provided the code through my email, they asked me to provide the code from SMS too. I have never got the SMS nor can I use the numb...

Payment

I was billed for my service more than usual. The loyalty ann auto pay wasn't added

$22 deal

My husband has a $15 plan and was offered this $22 deal (6 GB data on 4G). I have a $25 plan and was offered a $29 deal (10 GB data on 4G). How do I get the $22 deal?

Data doesn’t work

I just registered with Public about 6 hours ago and haven’t been able to use data. I can’t send text messages outside of wifi. Do I just have to be patient with their number transfer? Or is this an issue I should look further in to?

Cannot access account and number not working

I have just received a new sim card as I have moved my number from Koodo to Public mobile. However, I am unable to access the account. On the app it says that my account is activated with my number, but to get full access to the account I get the fol...

Question about a new offer

I just changed my son's plan to a 3 month plan and today he got an offer that is better for him. The issue is his current plan doesn't renew until mid September. The offer states the new deal would be upon your next renewal. Will this be an issue? Wi...

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