Community

Double withdrawal for July's subscription

Hi,Please help look into why there were 2 payment withdrawals from my debit card on July 10 and my next payment won't due until August 10.  Look forward to hearing back - thank you.F. Suen  

Esim new download

Reset phone need new esim  

My Data is not working

Hi. My account shows that I have 3 GB of add on data and yet, I’m not able to use it at all. I have consumed my regular data plan and was hoping to use the add ons, can you help me? Thank you very much.@CS_Agent 

Help

My services stopped since last 4 days.

I want to strat my services.

I want to strat my services.

having a problem of unsubscribing

Hi, My name is xxxxxxxxxxxxxx and I used publicmobile service. unfortunately I moved to Korean and couldn’t use your service no longer. But I have a problem of unsubscribing because I can’t get the code number which is needed for login when I try to ...

Why can't I call this number?

This is the number for Tim Horton's Tim card 1-866-846-2273. When I call it from my cell it says the number is not in service but when I call from a landline it connects with no problem.Tried just dialing 866-846-2273 and 0-866-846-2273 and both didn...

Sharing my customer service experience with Public Mobile

I was a bit discouraged that there was not Public Mobile instant chat but I am impressed with the time of responses in the private message feature they have! It is very fast and the staff is really nice! How has been your experience?

Talk to an agent

Is there anyway I can connect to a real human from Public Mobile? I need to cancel my port-in request because my old carrier said they couldn’t process my port-out request unless I cancel my port-in request first. The ticket submission page kept show...

New Activation

I activated a new sim and transferred my number from Freedom. It over an hour and I have no service on either network. I also received a message from Public that I have entered an incorrect ESN/MEID number and someone will contact me. I did not recei...

Data add-ons expire now?

I just purchased a 3gb data addon and noticed that it has an expiry date? (27/30 days left) I know before all these changes once I bought an addon it sat there until I used it. Has this changed?

Faulty US service add on…. Again

This time I didn’t go for the data add on as previous experience has proven it is hopeless.  I just got $15 talk and text.  It seems to work about 15% of the time.  It definitely struggles to make and receive calls, and texts often don’t come through...

Sim card lost and cannot receive confirmation code to log in my account

Hi there,I cannot find my sim card. So I decide to buy a new one to replace it. But I cannot log in my account because I cannot receive the confirmation code to the phone number. And I didnot registerter the trust device either.How can I skip the pro...

New Customer

How can I join public mobile from a different carrier with the same number. I cannot find a number to call public mobile support.

Add on for US roaming not working

@CS_Agent I can not get my US roaming talk, Text and data Add On to process no matter what I do. The payment won’t process. I’ve tried to buy it numerous time in the last 12 hours. I am in the US right now and completely stuck without a phone. I’m no...

International Roaming

Hello, I need to go to Bangladesh for 4 weeks and like to know: 1. Does Public Mobile offer roaming in Bangladesh? 2. If Yes, is that free or a prepaid or Postpaid service? 3. Max of the services (online) that I use have 2FA via text message. How wil...

Data Add-On

Hi.  Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

does the 1000 U.S. Long Distance Minutes has a time limit, does it only last 15 days?

Porting

I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful.  I one can call me   There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pl...

Can't login to my account

2 months and hundreds of messages from support... still not fixed!

Email Address is invalid

My fiance signed up for Public Mobile a few months ago but just recently tried to log into her account to change her long distance minutes. It tells her that her email address is invalid. This makes it impossible to log into her account and therefore...

Rewards not correct after switching to 90 day plan

Hello,  Can a mod or agent please help me? I switched to a 90 day plan. However, I noticed my rewards were not multiplied by three for a 90 day plan.Thanks!