Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when trying to activate account my phone number is not being recognized as Canadian Why?
My account is active but can’t make calls. I can text and access data but not make or receive calls.
Need to pay my phone bill and can't access account to reactivate because it's under a deactivated email. How do I resolve this? I have the correct password but it wants to send a confirmation to my deactivated email which I have no access to. And the...
Hi,I want to know if the Samsung Galaxy S10 Dual Sim Model: SM-G973F/DS (International model) is compatible with Public Mobile. I move my sim card from my old Samsung Galaxy S6 and move it to my new Samsung Galaxy S10 Dual Sim.I have a terrible sign...
I got two SIM cards today and when I activated my sister's first I used my email because I thought they would let me add the phone number to the same account but turns out that's impossible. Is there a way to change her email address so I can use tha...
I was running low on minutes so I went shopping for Add-Ons and found Canada-Wide Talk Booster 500. But apparently Canada-Wide Talk Booster 500 has no relation to local 100 Minutes Canada-Wide Talk, because it is in fact 500 one-time Int'l LD, not lo...
I am trying to renew my plan early for the purposes of data. Can a mod please assist with early plan renewal?
Not sure what's going on but I received a 611 text message stating that I've used 100% of the data included in my plan even though the plan usage in My Account states that I still have 64 MB left in my regular plan and 1 GB left in my add-on?!? And a...
Hi, I'm trying to buy a new phone. It's not one offered through Public Mobile. But I'm confused about what to look for: Does it need to be unlocked? Does the listing need to say it supports Public Mobile as a carrier? Are there other carrier...
I was not able to complete the activation
I have a pre-authorized payment plan. I want to make a lump sum payment in case the entire financial system goes down. How can I do this?
I changed the plan with immediateeffect two hours ago. There is no data service so far. How can I fix it?
My phone cuts out when talking to my friend who always calls me from the US. There are long pauses where my phone cuts out and I can't hear her and sometimes I hear some screachy interference noises on my end and she sounds like she's breaking up. Sh...
Is there anyone else out there that has an issue with not being able to connect to wifi calling and/or Apple Watch pairing through their mobile device ? I live in a remote area, and find this could very well be a potential safety concern. It may ne...
Hello communityI am in Montreal and today my data wasn't workingAnyone has experienced the same?Thank you for your help
Just venting... I am going to activate the SIM this weekend.I know it's non-refundable, but is there any way that I can get a $10 credit?(Just like price guarantee program at stores)
I try to use 611 number to renew my service which expired a day ago, but it was ending my call right away.Does not give me an option to pay.Also, when I tried to login to my account via https://myaccount.publicmobile.ca it crashes with a message th...
I switched from Bell to Public Mobile 2-weeks ago and ever since I have not been receiving SMS text messages from certain contacts/phone numbers, both Android and iPhone. I have the same Android phone that I had with Bell. I tried restarting the phon...
i don't know why my phone can't call some number started with 604，it will be hunged up every time.who know what‘s the problem？
Hi, I see on the publicmobile website that is going which is 40$ for 15gb of data at 4g speed, and when I'm in my profil change where I can switch plan, the promotion is not there plus, if I click on the promotion on the main website there's is no in...
How can I change my plan, while my account is not active?
2 Phones affected : Mine and the one of my mother Origin of mistaken fraud: I moved on June 2022. After my move, my ex did not give me the letters I received; so I did not get my new credit card and the one associated with her Public Mobile account ...
My credit card was charged $45.20 on Mar.5 2023 using a credit card not authorized for payment. incorrect normal payment amountMy normal pre authorized payment was completed with success Mar.9 2023 , normal payment amount using the correct credit ca...
How do I find out if I can transfer a phone number from Line2 to Public Mobile?
Hope it is not a glitch. PM sim is now $0 on its site and free shipping!! No requirement at all. Add to cart, enter address and give it 5 to 10 business days, more like 3 weeks
Hello Public Mobile Community ...I have been a public customer since early January 2023. Since I have activated my Boxing Day Sale special 4G service I have yet to receive a 4G signal and only have had 3G. I have travelled far and while around Vancou...
Received email my phone number will be deleted in 3 days for non payment When I log into my account it says deactivation date is March 28 as I’ve been away on vacation. Which date is correct I don’t want to lose my phone number thank you
How do I make a single long distance call to the U.S.?
Hi Member, I just received the free sim card offer from the txt msg. I ordered one. I hope that it can help the new customer. Have a wonderful day
I have tried to reset with a new password for two days. Cannot get in to my account. Keep telling me to retry later.
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