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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New card won't process

Hello, so my new card arrived and tried changing my payment method. It's still a debit master card like my current payment (old card) but keeps saying there's an issue when updating my payment method to my new card. I waited an hour and went into inc...

Resolved! US Add-on

We have the full US add-on - unlimited talk, text , 3Gb data. 8 of 15 days remaining. Tried to make a call to US and got message that all available minutes had been used. Usage history shows “unlimited” talk fully used. How can “unlimited” be used up...

@CS_Agent

Is it possible to have same cell number working on 2 cellphones.

Offers or promotions

How can I see my offers or promotions?

Resolved! Keeping phone number outside Canada

Hello,During the winter I am outside Canada. I would like to keep my phone number active, since I return each summer.What I need is something like the cheapest plan possible: one that would keep my account alive and not cost a lot of money.What shou...

Resolved! Cannot receive code from outside Canada

Hello,When I log in to my account, a six-digit code is sent to my PM phone number. I'll soon be outside Canada for a number of months. Outside Canada my PM phone number doesn't work, and thus I won't receive these codes (and I won't be able to log in...

Can't receive calls go straight to voicemail

Cannot change network mode so now it's will not highlight says it is in automatic. Cannot get a successful ticket, chat gives me error code every time. Not able to switch to 3G mode or 5G or LTE.

Resolved! I can't activate my account

Hello,after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match.

I need to pay with an American credit card

I'm trying to buy a sim online but I have an American zip code, which has no letters in it. Can I circumvent that through y'all? UPDATE I got a prepaid credit card and it worked just fine. This service is great. Thanks for the suggestions 李李

iPhone 15 Pro Max

Is this device supported on Public Mobile

Resolved! Exchanging LD minutes for Data

I have 99% (almost 1000 minutes) of my LD minutes gifted to me by PM over the past couple of years. Is there any way of exchanging the minutes I have left for Data?

Resolved! I was charged twice in one day?

I took a look at my payment history and to my surprise last month i was charged twice on Aug 18 at 6:58am and then on Aug 19 at 6:17am. If some1 can explain why or how i can get money back that would be greatly appreciated.

Resolved! Re: Scheduled Maintenance for EverSafe Login

The OTP code sent to email does not work. Tried multiple ones to setup an Eversafe ID and the code sent does not work when entered. Keep saying incorrect code. I have typed it correctly each time. Tried multiple times even having the code resent us...

Texts , need help please

I have 2 icons on my iPhone for texting. one is green and the other white background associated with Facebook.If I use the the green one am I right to think that if the other person has an iPhone also my text should go through even if I have no wif...

Resolved! Rewards system

I'm on the old reward system with an autopay, loyalty discount, and refer-a-friend discounts. If I change plans do I get to maintain this reward structure?

Change submitted incorrect IMEI info

Hi everyone,I’m transferring my number from my old phone but submitted incorrect IMEI info, which I think is preventing the transferring of my number to complete.Is there a way for me to re-submit those details?Thank you!

Resolved! I need to talk to an agent

It's regarding payment and being overcharged for service. Plus it shows my service is on hold even after payment, not what's going on.

Resolved! Permanently cancel the account

I have read the response about deactivating autopay and that will disable the account.That is not what I am asking, I just want to cancel the account and give up the number.Please share the process to do that.

Not working

The service doesn't work application not log in I want refund @CS_Agent

Overcharged!

How can I get a refund if I've been overcharged?

Data add-on purchase but no show

Almost out of data note so i purchased add-on 1 wk ago now im out of data but no add-on was applieddid I !!!! Do something incorrectly!?

Sim card swap

Hi every one I have paid for a plan on an e sim , but my phone is not e sim compatible. now I have a physical sim card . Does any body know how I can activate the previous plan on my physical sim ?

Text messages

I can’t reply to a text message. I get * not delivered *. The only ones that are working are people with I phone.

Lowest price option to keep the number (don’t need service)

Hi community,I will not be using this service for 6 months + and looking for options to keep the current phone number without needing to make any calls or texts.what is the lowest price option for only keeping the number? Can it receive texts?

Subscription

I have 46 dollars in available funds but can't get a plan on my phone. I have been trying for 2 days now.

No call, no text on my phone

I cannot make or receive any call. No text either.

Resolved! Referral codes for new connection/port to PM

I was wondering if I could use 2 referral codes for a new connection.For example - I have 2 friends who use PM, and I have their codes, can I use their codes, both at same time, to get a connection or port from a different company to PMAny comments a...

Changed subscription and charged twice

I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.changed my account to Can- US account 2 days later and was charged $55 and then $50.how do I get my refund?

Just joined. And I want my money back.

I just joined late last night and I'm regretting my decision.First it says to enter my IMEI # to see if I'm eSIM compatible. It says yes and I proceed with the payment process. Payment is taken but then this website tells me my phone is NOT eSIM comp...

Resolved! speed test slow

I am on 3G and just did a speed test with my data (yes, I turned off my wifi to run it). I notice it starts at around 3mbps or higher but then slows down consistently during the course of the speed test until it is very low. My final result for 2 tes...