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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

TEXT/SMS doesn't work

I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.

Resolved! 4G Speed

Switched to the $29 a month with 4G speed but still showing 3 G should I have got a new Sim card?

Rant update

duplicate thread

Missed Transfer Text Message Window

Hello,I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message. I called them back, but they said I need to contact ...

Payment

My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working

Refund for 90 day sub JUST issued/today, desire new "sale" sub as it is far better

I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...

Getting Old Benifits from old reward system

Can we not get the old referrals and bonuses in some way on this new system? Did public mobile just screw its old customers here?

Resolved! Cannot activate voicemail greeting

Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...

esim transfer

New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.

My account

How can I cancel my account? I mean subscription

Adding a second phone number

I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...

Misleading messages regarding data usage!

Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...

CREDIT CARD INFO

PLEASE PLEASE PLEASE HELPNEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP

Texting stopped working, sending and receiving

I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...

Resolved! $15 plan: Add on 240gb loyalty bonus still work?

Hello,I have the 240gb loyalty data bonus for another 99 days and I'm wondering if I can use this data if I switch to the 15$ a month plan.Thanks

Is there a support number I can call

I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...

Rewards

I seem to have lost all of my rewards. Was I supposed to have done something when it was changed to the new program?

Resolved! Private Messages Inbox

New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...

Data use when in wifi?

My phone always uses a little data when I am in wifi. Why?

Can’t text and receive messages

I did an activation and transfer my number from my old provider. Since then I can call without problem but I can’t text and receive messages.I’ve been trying everything for the past 8 days nothing works.

Resolved! My rewards points have not been applied this morning month

Good morning, I am writing to ask why my rewards points have not been applied for this month? Looking forward to hearing from you and I appreciate your answer/s in advance.Thanks Naj

Porting over from other carriers

Resolved! U.S. Canada Plan - Canadian Student in the U.S. - How long can I use it?

I'm planning to study in Cambridge Mass for more than a year. I'd like to keep my Canadian number but also be able to use data, call and text in the U.S.For the U.S. Canada Plan, can I stay in the U.S. for more than a year without coming back to Can...

Resolved! Internet unavailable in usa

I am currently travelling in the US and purchased the Canada and US days plan. i connect to the internet locally for about a minute, then i get unable to connect to the internet errors. Has anyone seen this issue before?

Text

I can’t send or receive text messages on my iPhone 14 Pro Max. I can’t even set it up for iMessages either. It just keeps loading and loading and says it’s unavailable call and data works fine when I signed up for service I did a number transfer in a...

Lost my phone number!

I tried to transfer my wife's service to my account, thinking I'd be given a popup to buy a new plan for her. Instead it seems to have changed my whole account over to her phone number instead, and I've seemingly lost mine.How do I get it back ASAP?

i am using public mobile last 4year + so why and where is my rewards point

hiam jyoti kabaria last month my bill payment $ 21.28 but now i got bill $28 were is the my rewards pointsif not give back me i will go to other network that one give me good dealthank

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Resolved! poor signal in Lonsdale quay market bus stop

I reported poor signal strength in the lonsdale quay market in north vancouver couple of month ago. You told me you would fix it. But signal is still very bad and I'm so disappointed your poor customer support.

Subscription not Activated error when trying to port - neither SIM works now

I have an issue trying to port my number from virgin plus to public mobile:I put in all my information as requested to activate with eSIM and port my number, and on the very last step the app gives an error saying "subscription not activated" (6 of 6...

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