yesterday
I bought roaming package for $30 and it stopped working 3rd day I was in the USA well within 15 day allotted window. Did not use much data. I did not even have cell service. Very difficult in a different country without access to a phone. Could not even logon to public mobile site account because they were sending code to my dead mobile phone. The service came back on at US-Canada border. I am back in Canada now and I want to get my money back. How?
Also need to know why it does not have a reliable service?
yesterday
Hello @vsarv1
You can reach out to a CS Agent and talk to them about a credit but I doubt it as you could have used WiFi and came to these forums for help.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
@vsarv1 You can ask support to reimburse you , use the orange chat bubble bottom right of screen . If that doesn’t work you. An use this direct link to support inquire
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437