Roaming in USA stopped working. Was without any service during my stay

[vsarv1]

I bought roaming package for $30 and it stopped working 3rd  day I was in the USA well within 15 day allotted window. Did not use much data. I did not even have cell service. Very difficult in a different country without access to a phone. Could not even logon to public mobile site account because they were sending code to my dead mobile phone. The service came back on at US-Canada border. I am back in Canada now and I want to get my money back. How?

Also need to know why it does not have a reliable service?

[BKNS27]

@vsarv1 

I am a little confused, the 2FA code will be sent to the phone with the PM SIM/eSIM.

I am assuming you didn’t have the SIM in your dead phone.

For roaming to work in the USA, you will need to connect to the AT&T or T-Mobile network. Did you enable roaming and manually connect to one of the two network?

Best to submit a ticket and see what an agent will say.

[Chalupa_Batman]

Hello @vsarv1 

You can reach out to a CS Agent and talk to them about a credit but I doubt it as you could have used WiFi and came to these forums for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1]

@vsarv1  You can ask support to reimburse you , use the orange chat bubble bottom right of screen . If that doesn’t work you. An use this direct link to support inquire 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437