New subscriber

[Esd23]

Hi all

I switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do? 

[softech]

@Esd23 

of your Fido sim still working, then port was not completed

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[BKNS27]

@Esd23 

Did you reply to the text with YES to confirm you are porting over to PM with the Fido SIM in the phone? You got 90 minutes to reply or porting will be in limbo.

You will need to contact a CS_Agent to have Fido resend the text to you to confirm.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...