log in

[dafawang]

Hello,

I want to change my plan, but I am having trouble logging into my account. I suspect that I may have made a typo in my email address. Please let me know how I can resolve this issue.

Thank you

[dafawang]

I was helping my family with a login problem, but the customer service agent required the account holder to open their own ticket. As a result, my family member ended up needing to create a new community account to resolve the issue.

[BKNS27]

@dafawang 

Did you post the same request under @pingsheng ?

https://productioncommunity.publicmobile.ca/t5/Get-Support/log-in/td-p/1241407 

[Chalupa_Batman]

Hello @dafawang 

Sometimes online can have cache issues. I'd suggest using the PM app on your phone and try logging in there. But if you prefer the PC, go into your browser settings, clear your cache and restart your browser and try again. If that doesn't work, click on forgot email and follow from there. If you still can't log in, try contacting a CS Agent to reset things.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[dafawang]

"I suspect that I might have made a typo in my email address when I registered the account."