Community

Unable to make or recieve calls

I recently moved to Caledon,ON I am facing issues with recieving and making callsPeople rrying to reach me are reaching out to me on whatsapp saying that my no. Is going on voice mailAnd along with that I am also unable to make calls.

Customer Service Is Non-existent!!!

Why is it impossible to speak to a human being in this company?! I want to cancel my services and close my account. Someone call me ASAP PLEASE

Payment

Hello, I am not happy with the public service.  I started on Jan 31st.  I would like to soeak on the phone with an agent.  Can you call me? 

How to cancel a support ticket.

I submitted a support ticket and am just wondering how to cancel it.I no longer require the help that was requested. 

Call me for extra plan

Need to reduce mine & husbands phone plans

The website will not allow me to reduce our phone plans down in order to save money - whenever I hit "change subscription" it just only allows me the choice of more coverage & more money.  Then I thought I would cancel the plans & start over but I ca...

sim card and close account

hi.  I sign up for a phone plan with you, paid for the first month.  I have not received the sim card which was supposed to be sent to my address on file.  It has been over one week, and i still have not received any... very frustrated....I would lik...

New credit card information

I was notified a few weeks ago that my credit card was expiring. I have tried to find the area on your website where it would prompt me to supply my new expiry date and CVC code as I'm still using the same credit card number. So far I haven't been ab...

phone number for a new subscription

If I move to public mobile will my phone number be the same?

Re: i need speak publick custermer services

Hi. I have a I phone 7 and since January 2026 I cannot call out with it. Do I need a new sim car or will this phone not work with the 4 G?

monthly llan

I am currently on a monthly 18$ / month but with only 250k data, there is a new 18$ plan with 1G data at 4G, is that correct?

Looking to get invoices from closed account

I closed my account but need to download and print some invoices from the account but cannot login to see the invoices. How can I get a copy of the invoices?

Overcharged

how do I get a refund when I have been charged twice on two cards when renewing my subscription. I tried on of my card it didn’t work so it led me trying a different not to find out they charged me on both two different amounts $46.61 and $39.71. I w...

Lost phone - difficulty logging in to account

My partner has a Public Mobile subscription and lost his phone. Because of this, he’s having difficulty accessing his account. He can’t do the multi factor authentication to his phone (because he doesn’t have it) and the email connected to his accoun...

Having trouble to port out my number to Fizz from Public Mobile

Hello I am having trouble to say yes or even when I call I did say I accept to transfer and port out my number to fizz it would not let me send the message properly as well correctly.

reinstate my account

any progress yet

Did Not Recieve Sim Card - account****@***

I ordered service and did not recieve sim card in the mail. I paid 33.90 - i no longer want the service and would like a refund as I did not recieve the sim as promiced. please refund to my card on file. Please refund otherwise I will report you to t...

eSim issue.

I accidentally screwed up my eSim, meaning I am not receiving text messages or phone calls, trying to purchase a new eSim and it's trying to send a code vas a text message, but I am not receiving text messages.  How can I fix this issue?  I JUST paid...

Porting number from Public Mobile to Lucky Mobile

Hello,Earlier today I signed up for a new account at Lucky Mobile and indicated that I wished to port my number over from Public Mobile.  When I completed the process, I did receive the text message from Public Mobile about the transfer and I respond...

Re: Porting issue - *Resolved*

Can I also get the number to contact the porting team? Thank you 

Does Telus prioritize phone calls by brands and drop PM customers' calls for Telus customers?

I saw someone shared this on Reddit.  Is it real?  I wasn't able to make outbound calls yesterday until I tried the 5th time. Quoted: "Public mobile uses the Telus network.   If your in a busy area the Telus customers get first priority to the towers...

Malfunctioning all of a sudden

I recently transfered from Rogers with the flash sale last week. It worked perfectly fine until the evening on Feb 1. I have delected the old eSim from previous provider after almost a week of normal operation.After submitting the customer support ti...

Refund the prepaid the first month

I got the Sim card today but I couldn't use public mobile because I have still contract with Telus. Therefore, I need to cancel and refund it 

hi

Hi, I'm trying to port my number from Freedom to Public Mobile. Earlier today, I tried to port to another carrier (Carrier A) but failed due to technical issues. Now, I've completed the activation and payment with Public Mobile, but the porting is st...

No incoming calls.

Hi, I noticed you had a similar issue with your eSIM on iPhone—outgoing calls work but incoming calls and SMS don’t. The VoLTE option also disappeared.Could you share how you managed to fix it? Thanks! 

Can't activate eSim. How to switch to physical sim

Hi,I wasn't able to activate my eSim - although my phone should be compatible with eSim I don't think my particular model allows eSims. I purchased a physical eSim but since I registered my account as an eSim, there doesn't seem to be a way to change...

Porting Phone Number Timeout

It's almost like PM doesn't want me to leave.. My iPhone 13 stopped working, and am unable to recieve SMS notifications for a Port Release Code.. Here I am, twiddling my thumbs, waiting for someone on the team to respond to my ticket. The 90 min wind...