Community

Plan Changed without my knowlege

Hello, My phone is not working, it says there is no service.  I checked my account and noticed that the plan has changed without my knowlege.  The price increased from $120 which I have been paying for a long time now to $277.00.

New Subscription

I am unable to complete my number transfer and esim activation.

esim

error no esim installed

Data cut off - ice storm power out emergency

HiMy friend with public mobile upgraded from 2 gig data to the 50gig plan 6 months ago. We are in  the area of the ice storm without power for 6 days. Today she got a notice that she had surpassed her two gig limit and her data was shut off. She has ...

Subscribing

I'm having trouble linking my sim to my account.  I tried to transfer my existing phone number to my account but I missed the 90 minut window. Now when I try to omelets the subscription it tells me my sim number is invalid 

Puk code

I need my puk code 

Looks like my service is on hold. How can I activate it?

Cant tranfur phone number

I have publicm phone number and i cantTransfer to new account

How do I contact public mobile support?

I need to call public mobile to get my number sorted out 

Connection Issue

Is the network down? I’m seeing SOS on my cell phone and my husbands as well. 

$34 CAN 60 GIG Unlimited Opinion

Hello,I signed up on the $35 75 GIG CAN/US/MEX plan a few months back and now I noticed the $34 CAN Plan. I am intrigued that it is unlimited data (reduced speed) and while it is convenient to Roam in MEX/US for the week or two that I am in those loc...

my account

Can't access my account.  When I log in I get (Step one,  choose a plan)  I already have an account . My phone is working fine. Can't get m My ACCOUNT to open. This has been going on for about a week now.

Payment not going through and no actual help from customer service

Does anyone else have the issue of your card payment refusing to go through? I’ve had the same card on my account and have had sufficient funds on my card the entire two weeks of me trying to pay my bill, it just says “please try again later” custome...

Restarting Service

Hello,I had service with Public Mobile last year, then shut it down due to my being out of the country for 5+ months.Now that I am about to return, I would like to restart service under my previous account, but am unable to, since access to my previo...

Group text messaging

I have an iPhone 11 that is up to date but my group text messages stopped working

Data usage

Even though I have not used any data.  My data usage shows that I have used data at odd hours like 2 am and 6 am. My billing cycle started April 4.  Not sure what’s going on?

Error code

Trying to activate a new SIM card.  It says the payment was accepted but error code M 802.  Please help

My account

I am having trouble accessing my account. My plan could not be renewed today because my payment information has changed. I have not been able to acces the account for a few weeks. I keep getting prompt to subscribe to the can-us-mex plan. how can my ...

I was promised 250 long distance minutes where are they

I was promised 250 long distance minutes where are they

Calling Out, but no "ringing"

I am having a sudden issue with my phone where when i call out, my phone doesn't ring. It's silent. But the call does connect as the person i am trying to reach does pick up and answers the call. I just don't hear any ringing when making the outbound...

Payment

Hi I made 2 subscriptions on the same day and same time by mistake . Is it possible to get a refund ? 

Porting

How do I port a number out of public mobile to another provider?

2024 Invoices

Hey, just looking to get my invoices from Jan 2024 to Dec and the website seems to only go as far back as April. 

E sim

I need a new e sim because I got a new phone 

Double charge Quebec Montreal

My phone bill is $35 Feb 2025. Within a week, I downgrade to cheaper plan $32. After a day I saw another lower plan so I switch to it $29. Basically I was triple charged 3 times for phone service. Plan change fee or penalty is acceptable. However wha...

Trying to access my wife's account

Hello, I pay for my wife's cell phone. She's out of the country for two months. I kept her cell phone active while she was at the airport, and now I'd like to put her subscription on hold until she gets back. However, when I try to log into her accou...

Urgent: number cloned

I am getting calls from random people claiming that they missed my call...I don't know any of them.. what's happening? Worried if my number is cloned/hacked? I get my bank OTPs in this number...please suggest...I have raised ticket yesterday but no r...

I activated my number but the mobile data isn't working - voice and text are ok

Dear Community,I activated my new PM subscription and ported my number from Rogers a few hours ago.Got a confirmation email from PM with successful subscription.I can make and receive phone calls and text successfully.But, there is no mobile data wor...