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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

FIZZ PORT ISSUE

I tried porting from fizz I answered their text message to authorize the number transfer I even called them to confirm.They said it’s blocked from PM side I only have data working but no text or phone calls. Issue started yesterday 10pm est

Phone number transfer issue

I mistakenly provided an incorrect IMEI number during transfer process. So the transfer process has been in progress for over 5 hours and old provider confirmed that the wrong IMEI was given. Need help with resolving this issue. I can provide the cor...

E-sim not activating

My e-sim won't activate and I've now been without a phone for 5 days. Does anyone know how long it takes to resolve? I've reached out to a customer support agent twice but no response.

Physical to eSIM new signup

I got an sim shipped to me. Is there a way to switch this to eSIM before they send it out? thanks

Newly joined

Hi,I just switched onto public mobile. I can make outgoing calls and use data however, I'm am unable to receive incoming calls or send/ receive text messages.

Phone number

Hi. I currently have a US phone number. Would I be able to port that over? If not would I be able to pic the seven digits after the area code? Or are they country specific too?

My Account is Suspended and Can Not Automatically Reactivate [Urgent]

Hello, There is no option for me to pay for the services in my account. I need urgent help to reactivate the services. Thanks!

Resolved: No Service After Port / eSIM Already Installed as “Business” (iPhone 17 Pro)

Posting my experience in case it helps others.I signed up for the current Public Mobile promo via the app, paid, and got the eSIM popup.I installed the eSIM from the app, but on my iPhone it was silently added as a new line labelled “Business” (I did...

Suspended account

Autopay worked and added funds to "Available Funds" a few hours ago.Amount due is zero.Available funds shows my monthly amount.But funds not applied to subscription..... No service?

Resolved! eSIM

Hi, I just signed up for a plan yesterday afternoon and am still waiting for my payment to go through. I can’t make any calls or texts.Do I need to purchase an eSIM card or is that automatically done for me? Could that be what is holding up the proce...

No inbound activity yet, deleted previous provider eSim

I had deleted, not knowing the process wasn't complete, my Rogers eSim and I am now unable to receive any sms or phone calls. I can make phone calls, but still are unable to receive calls. Porting was done and confirmed by sms over 12 hours ago.

How do I activate a replacement SIM card if I can't login to the PM app without a SIM?

I lost my SIM card travelling. I couldn't get an eSIM as the PM app requires me to login with a text message code to verify (when I obviously can't get any text messages without a SIM), so I bought a physical SIM at a Telus store instead. However, ev...

Resolved! Port from Fizz not complete

Only data and outgoing calls worksIssues:no outgoing test No incoming textNo incoming calls

Port-in stuck: Can make calls & use data, but can’t receive calls or SMS

Hi everyone,I ported my number from Chatr to Public Mobile last night (around 7 PM in Halifax time).I received the port-out SMS from Chatr and replied YESMy Public Mobile SIM is activeI can make outgoing callsI can use mobile dataHowever:I cannot rec...

Texts and calls not working after porting in from Fizz

I ported it in last night from Fizz and noticed that my calls and text messages is not working, but data is working fine.

Resolved! Porting Issue

Hi all, Hope someone can help out here. I'm hiding issues porting my number over from Freedom Mobile. I initiated the transfer over 9 hours ago and have received the text from Freedom to release my number, to which I replied "YES". But my phone (am i...

Porting my number from koodoo

Thanks

No Internet Data after Porting

Hi everyone, I switched to PM last night and completed the transferring process, currently using esim. I do have signal, can call/text but can’t access the internet for almost 24hrs.Things I’ve tried:Restarted the phoneTurned on/off esim cellularTurn...

number transfer issue

I approved the transfer SMS from Fizz at 6:41 PM.It has now been over 5 hours.I can make outgoing calls on Public Mobile, but incoming calls fail, and my Fizz SIM is still active.Please check and complete the port-in.

My family members can see different plans than me

I want to switch m subscription to the $35 - 75GB Can/US/Mex plan. My family members are on it. I dont not see it as an option even. Just a CAN only or a higher amount Can/US/Mex subscription plan

Resolved! Online plan + shipped SIM vs in-store SIM activation

Hi everyone,I’m hoping someone here has experience with a similar situation.I ordered the 20GB monthly plan online together with a SIM card. The plan is $40/month and has a 50% off promotion that ends on the 26th (today is the 25th).My phone does not...

Transfer number issue

My phone number is (###) ###-####. I am transferring from Fizz to Public Mobile. I replied YES to Fizz’s message but they told me they didn’t receive my response and the transfer was cancelled. I need to submit another request. What should I do? Than...

Incorrect IMEI during activation

New poster: I am trying to port over a number and I messed up while setting up a family members account. I have four account to move and messed up the first one itself by running the public app on my phone (which is the last one to be transferred). S...

Phone too old to download the app

My mom wanted to sign up for the flash sale, she managed to get to the end by paying for the physical sim card and all necessary fees, then was asked to log into the app to complete the sign up. Little did she know her phone was too old and did not s...

Flash sale promo registration error

Ported from Rogers. Not able to receive inbound call and sms messages. Please help. When can the problem be fixed? It has been affecting so many people. Sent private message but no responses from Public Mobile. I have sent a private message, but I ha...

New sim card will not read.

Just signed up for 2 lines.1st sim card worked right away.Signed up for the second line & the phone will not read the card. Samsung phone says No SIM card. Tried another phone & it does not work either.Tried logging onto Public mobile online. I get t...

Please add referral code for me

I open a new line just 1 hour ago without seeing where to put in referral code.my friend referred me. The referral code is ******. Please add for me.

MMS Messaging Requires Your Phone Number

MMS Messaging Requires Your Phone Number message keeps appearing after I ported my number. Please help resolve

Sms issue

I ported my number successfully.Voice and data work, but SMS (send & receive) does not.

Number transfer from Fizz to PM

I switched to PM from Fizz yesterday.I got the text asking if I authorize the transfer and replied "YES".It's been way more than the timeframe they gate, 5 hours, and still not transferring. I will be away from Canada for about 2 weeks leaving tomorr...

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