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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activating my subscription didn’t work

My subscription failed to activate my phone. I tried re-starting my phone a few times. Not sure what to do at this point. I paid my bill to my old subscriber so I’m up to date there. SOS is all I have to show.

CAN-US plan not working in the US

can't get the plan to work in the US, turned off automatic network selection and tried every carrierData Roaming is ONI have tried: AT&T, Verizon, T-MobileI have also swapped between: 5G Auto, 5G On, LTE, and 3GVoLTE does not appear as an option even...

Need Help Finding Direct Message Link for Support (Brother Locked Out)

Hi Community,I’m trying to help my brother regain access to his Public Mobile account. He’s currently locked out and unable to log in. I reached out to Public Mobile support through my own account, but they told me he needs to send them a direct mess...

Keeps zeroing my data (I'm not using any data)

For YEARS I have never come even close to using the data I purchase each month - Except when the school board got hacked and I had to use data to access online learning tools.The past two months I've been getting texts saying I used up all my data. ...

Resolved! Activating new account from USA

Hello. I have seen similar threads, but the answer is not clear.I want to activate a new account from USA with the unlimited roaming package. Is this possible? I have a Canadian billing address, Canadian credit card, but right now I'm in USA.I unders...

Can't send or recieve MMS texts since April 26th

I just noticed today that I can't send or recieve MMS for the past week or so....? Has something g changed?

Phone

Hi, I have two numbers one is working second is not I want to pay I have no access when ever I logging its take me to the line is active please help me I don’t want to lose that number.

SIM card order

*Haven't received SIM card ordered March 30/25, * How do I resolve this situation ?* Is there a customer service phone number?

eSIM Never Activated, Still Being Charged Monthly, Can't Log In

Hello Public Mobile Support,@CS_AgentLast year, I purchased an eSIM plan from Public Mobile but was never able to successfully activate it on my phone. Shortly after, I went abroad for an extended trip and couldn’t follow up.Now that I’m back, I’ve d...

eSIM Activation

I’ve just purchased a PM plan with eSIM. I can log in to the app, where it prompts me to activate my eSIM. But here, after selecting a phone number, I get an error message. Why can’t I activate my eSIM? Thanks for any help!

Resolved! Problem about the transfère of eSIM card

Hello, I am trying to transfer my eSIM card to my new phone but my eSIM card is not compatible with the transfer, What should I do?

Ulefone Armor 26 Ultra 5G only Gives 3G and No Data

Hello, I recently purchased the Ulefone Armor 26 Ultra 5G, but I am experiencing a significant connectivity issue. Despite being in an area with strong 4G and 5G coverage, the phone only connects to 3G and does not provide any mobile data access. I h...

Resolved! CREDIT BALANCE

If a client leaves Public Mobile with a credit balance, how and when is it refunded?

Cancel account

Resolved! Phone use in Mexico

Hi all, I'm currently in Mexico and wondering if I can use my phone here or not. My plan is not specified to have full use in Mexico for calling, but it does say this:Unlimited Canada-US wide minutes and messaging plus unlimited international text an...

Cancelation and refund

Good afternoon. i would like to know how I go about getting a refund on my new plan as I signed up today and the purchase has been completed but I am unable to download the app and verify my identification therefore I would like to know how I go abou...

Resolved! My 3 Accounts

Hi, I am having trouble remembering the email addresses of 2 of the 3 accounts I have. the public mobile numbers are613-xxx-xxxx 709-5xx-xxxx709-7xx-xxxx - this number I have no problem i need the information because on one of them, I have to ente...

stop auto payments

Can’t install ESIM

Hello, I’m transferring from Rogers and trying to install the esim and transfert my number, however I can’t get passed the part when it goes to the three steps, activating subscription, install esim, etc. I get this error message every time. ESIM NOT...

Smart hub

Does anyone know it I can get a sd card for a smart hub.

Login to account

I was trying to login to my account to update my payment method. Somehow, I got onto activate service and now I can’t get past that page to access my account. I’ve been a customer with public mobile for about 5 years. Always used the same email ad...

Resolved! Roaming in South Korea

I'm going to be staying in South Korea for a while. I need access to my current phone number because some of my 2FA relies on it. Heck, even signing in to Public mobile (via Eversafe) requires 2FA which fires off an SMS to my phone.From my basic rese...

Not registered on network

I just transfer my number yesterday and until a few minutes I could receive messages but I cannot do any call because it said: Not registered on network and I already finish my data. How is possible that my data for internet is over if I haven't use ...

Resolved! No service to receive - Just a number change in portal

I changed phone numbers in the portal and it seems like it didn't fully convert over as I can't receive calls but dialing out is okay.I have an iPHone SE and it still shows the old number under the eSIM even after restarting, updating, airplane mode ...

Your app is trash

Your app is absolute trash could not even pay my plan through website is completely useless it’s terrible and very sad to see in 2025 crappy technology it told me a total of 20 times my card could not be accepted then I did it on website and it worke...

Identity not validated

Hi,I cannot send and received text. Also I cannot received call. I can call and use cellular data. I tried logging into my account and asking me to validated my identity. I have not received the 6-digit code from my phone number. I called my previous...

Resolved! Unable to make calls from inside the house last 4 - 6 weeks

I have a Samsung A8 2018 phone. Since mid march 2025 phone works ok in the city Brantford but cannot make or receive calls inside the house. Anyone can help troubleshoot? reset network, clean sim, reset phone multiple times. Working ok before for man...

Resolved! Can I activate and link any SIM card?

I have a emergency and my phone fell in water. I want to use my spare phone but it does not have eSIM like my phone had. Can I activate any existing SIM card or do I need to buy a brand new SIM? I cannot find places in my Account to do this on the we...

Use my phone in Europe?

I am planning a trip to London and then France.I have the 4G plan, Can-US-Mexico.Any idea if my phone will work in Europe?

transferring to another provider

Hi, I requested my number to be transferred to Chatr. I received an email from Public asking if I wished to proceed. I answered yes. The number still hasn't been ported out. Are you able to tell me when the number will be released by you?

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