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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2333 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17677 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28735 Views
  • 184 replies
  • 27 Bravos

Resolved! Mid-cycle subscription change

Hi,I updated my subscription mid-cycle and was immediately billed. However, I was only two days into a new cycle. I'm essentially paying twice this month.Is there anyway to recover unused days paid from my previous subscription?Thanks. 

DavidChin by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Resolved! $34 5G promo

Can not change to new subscription.  $34 5G promo does not appear as an option under my account.  Doesn't say for new customers only and promo ends today.

henry98 by Great Neighbour / Super Voisin
  • 471 Views
  • 8 replies
  • 0 Bravos

Voucher, plan expires tomorrow

I would like to buy a voucher instead of using my linked credit card for my plan which renews tomorrow.  I did a search here and I saw multiple posts about their vouchers not being accepted, time delays and/or difficulty applying them. This does not ...

Yoman by Good Citizen / Bon Citoyen
  • 356 Views
  • 8 replies
  • 0 Bravos

Locked out of account hard core.

So whe. I signed up to public mobil I started with a temp number it gives you. The. I ported my number over from my old provider. But once that was all done. Any time I try to log into my account. And the 2 factor verification sends a text code to th...

change subscription

I signed up for the wrong plan. I need to change this subscription. How do I do this? 

RoinR by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

PUK number for Dad

- I transferred his number from Fido- Don't know the sim unlock code- I can't login to his account because the 6 digit verification code keeps failing in a loop (no code is initially sent, I click re-send, I receive a code that is incorrect)- I can c...

710807 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Wifi calling

I I use wifi calling will I be charged for it ?

Danhof90 by Good Citizen / Bon Citoyen
  • 630 Views
  • 15 replies
  • 0 Bravos

account access

I have had an account with public mobile for about 5 years I hadnt signed on for a few months.  I was told about a promotion for a plan I was interested in so I signed up for it under the same email address. I signed up for an esim.  when I sign up t...

alecp123 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Account Still Locked for weeks now!!!

What a horror show!  For whatever reason my account was locked.Had to create another account just to sign into and post help forums. The sent me to Customer Support. Customer support reset my account.  It was messed up because after the reset it aske...

HalfMt21 by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Resolved! Referral Code before activation?

Good morning,I'm currently waiting for my sim card to arrive before activation.  I've made the initial payment but I cannot reach the homepage for subscribers to find my referral code.  Please advise!  I am referring 3 other people to join Public Mob...

bforbryan by Good Citizen / Bon Citoyen
  • 596 Views
  • 8 replies
  • 0 Bravos

Resolved! eSim

I just ordered my Public Mobile and requesting to send me the sim card, understanding that it will take quite sometime, how can I change that to become e-Sim so I can quickly use the card 

Antonius_G by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 0 Bravos

unable to port number from koodo

Hi Team, can I get some assistance?the system will not let me open a ticket and I'm being told to reach out to support to port number from koodo 

Slowgold99 by Good Citizen / Bon Citoyen
  • 642 Views
  • 13 replies
  • 0 Bravos

Can't submit ticket

Hi, my wife and I just switched to Public - I successfully ported my number from Freedom Mobile with no issue, but she's had issues with porting hers from Fido.She's now unable to submit a ticket to get assistance - could we get someone to contact me...

mackmcc by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Resolved! please clarify for me "Unlimited Canada-US wide ..."

Does "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"mean that i no longer need to purchase the US roaming add-on when i visit the US?  or does it mean i can call to the US from Canada with ou...

rocketRoddy by Good Citizen / Bon Citoyen
  • 643 Views
  • 8 replies
  • 1 Bravos

Resolved! porting number

I'm moving to ontario but can I keep my quebec number when porting to public mobile? 

Slowgold99 by Good Citizen / Bon Citoyen
  • 380 Views
  • 5 replies
  • 1 Bravos

1gb data gift

Hi I haven't receive my 1Gb gift in data for fidelity customer, I receive the text 2 weeks ago but still not in my account. Thank you

Sima667 by Great Neighbour / Super Voisin
  • 133 Views
  • 1 replies
  • 0 Bravos

PAYMENT

Hello,My service is on hold for no reason. I tried to pay by the credit card but the payment is not accepted.My credit card is active and I can make payment by credit card. Your system is not accepting my credit or even debit card payment could you p...

KAWLAY by Great Neighbour / Super Voisin
  • 136 Views
  • 1 replies
  • 0 Bravos

Something didnt go right while activiating your subscription

Hi, allI just subscribed to public mobile last week, and received the sim card few days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...

Vdl by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

SIM card

Hi there,I ordered a sim card online on 21st Feb, but I did not receive it yet. It has been a long time.

SamanSobhani by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 1 Bravos

Forbidden A1

I recently switched over the public mobile. When I got to the transfer number page, it failed to move my number and I can't login on the Public Mobile App. When I try to use the website to log in, it redirects me to "Forbidden A1" on the page. I chec...

loamyg by Great Neighbour / Super Voisin
  • 310 Views
  • 4 replies
  • 0 Bravos

Eversafe

I have created an account today using an Esim, now when i try to login , I get a message saying they  are sending a verification to my phone # however i am not geeting that # , i am getting text messages from other people but cannot receive phone cal...

Huiz_Sand2012 by Great Neighbour / Super Voisin
  • 130 Views
  • 1 replies
  • 0 Bravos

Resolved! Upgrading to $35 NEW 5g plan

Can anyone tell me if i will be issued or sent a new Sim card by upgrading to promotion offer? If so , how am i getting new card that offer says it comes with two types physical sim or e-sim?Thank-you for any feedback on this renewal upgrade.

YvonA1 by Good Citizen / Bon Citoyen
  • 337 Views
  • 5 replies
  • 0 Bravos

Port from Freedom mobile prepaid to PM

Hello,I am trying to port my number from FM prepaid, I was unsuccessful when I tried with the account number from Freedom in the format of DBCXXXXXXXXXXX. This is the only account number on my FM prepaid. Is there an alternative way to do is other th...

mp450 by Great Neighbour / Super Voisin
  • 300 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card reimbursement?

Hey guysI understand that for the $34 5G 50GB CAN/US plan you get a free SIM card.  I didn't want to wait the upwards of 3 weeks to receive my SIM cards, so I ordered 2 off Amazon.  However, those are not due to arrive until tomorrow (March 5th) and ...

kcorscadden by Great Citizen / Super Citoyen
  • 471 Views
  • 7 replies
  • 1 Bravos

5G not available on S20FE 5G phone

How can I connect to 5G network?? I switched to a 5g subscription, but I'm only able to connect to LTE+ network. 5G network doesn't show up.

willq by Great Neighbour / Super Voisin
  • 427 Views
  • 8 replies
  • 1 Bravos

Activation.

I’m stuck on the activation page on the app in order to finish my subscription and get my QR code for my eSIMS. I got my number transferred from my old provider but I’m still stuck on the transferring number page 

Jchar by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos
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