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App not supported

TiagoENC
Great Neighbour / Super Voisin

my cellphone doesn t support the public mobile app as it is tied to a world region where Public Mobile app is not available. is there any other way to activate de sim card?

I already subscribed a service

Hoping for your help!

5 REPLIES 5

TiagoENC
Great Neighbour / Super Voisin

i will try that

TiagoENC
Great Neighbour / Super Voisin

I tried it a few times and get an error message... 

Chalupa_Batman
Mayor / Maire

Hey @TiagoENC 

This link will take you to your private mailbox. I've sent you a message that will help.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cheers.

Handy1
Mayor / Maire

@TiagoENC  You can try and change the location on the App Store . Or if you have another frend with phone that can download the app to help you activate . Then delete app from there phone . From there you can manage your account  on the website instead 

hTideGnow
Mayor / Maire

HI @TiagoENC 

Yes, you need to have a Canadian app store to download PM app

but sound like you already pay and subscribe using the web site?  Then you did half the activation, and this is a point where support agent can help as you cannot install the app.  Please simply message agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Agent will reply to your Community inbox within 2 to 4 hours.  

Need Help? Let's chat.