Can’t get data to work

[T29]

Went through the chat bots few times, it’s not working. I need to get something to work. I have been struggling with this since Fri last week. Please help me use my data I bought with my rewards. 

[Handy1]

@T29  Try to reboot the phone 

[hTideGnow]

HI @T29 

what phone you have?

did you check My Account to see if you still have data left? maybe all used up?  To avoid cache problem, Please try again using Incognito/private/secret mode on your browser to login My Account and check

if you still have data, make sure you don't have data limit set on your phone, it is a common problem on Android

Also, try Reset All Networks on the phone, and also try your sim on another phone to confirm it is not a problem on your device