4 weeks ago - last edited 3 weeks ago by Dunkman
Hi all,
I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre.
Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server.
I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data.
It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.
Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god).
Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue.
Your reply is greatly appreciated.
2 weeks ago
I don’t think they’re aware of what the problem is. I’ve been talking to the CSRs over private message for the past several days and it’s just countless number of “We’ve made some changes to your account. Please restart your phone and do a speed test to confirm” I think I’ve deal with 5 different CSRs and have done 20+ speed tests at this point and it’s feeling like it’s going nowhere.
3 weeks ago
Apparently this slow data issue is country wife as I am in eastern Canada and getting unusable speeds for the past several days.Tried switching to 4g and no difference.Download speeds less than 2Mb sometimes less than 1Mb.
3 weeks ago
thanks @bobit for sharing
the CS Agent's comment is so contradicting, confirm there is no issue but seems to be a known general issue. If no issue, where is a known general issue?
LoL
3 weeks ago
I just received this: "I can confirm there is no issue in the area, but there seems to be a known general issue, similar to what you are experiencing. This has been already forwarded and we hope it's fixed as soon as possible". So the powers that be are aware there is an issue.
3 weeks ago
I had a ticket open as well. They reset my network and that was it. No acknowledging there was an issue even though I mentioned there's a group of us with the same issue. He said he was closing the ticket.
3 weeks ago
I am in Vancouver. Been having data issues for a week. I have an ongoing open ticket. I encourage everyone who has issues to create a ticket to at least get there attention. Public Mobile needs to get there act together.
3 weeks ago
So 5G is not working again. I'm done sending in tickets. Either they fix the problem or they don't, but first they have to acknowledge there is a problem. If they don't do a fix soon, I'll be switching to Rogers or someone else. I guess in the end, you get what you pay for.
3 weeks ago
I live in greater vancouver and have seen similar issues. There seems to be no rhyme or reason to it, just every now and then my internet will stop working or it will take upwards of 30-40 seconds to load a page or an email. No idea what the cause is, but you definitely aren't alone. I didn't have this issue back when I was with rogers
3 weeks ago
I meant not
3 weeks ago
3 weeks ago
I did the speed test thing , 20down and 10 doesn’t seem like it’s getting better atm
3 weeks ago
This is the message I got back from PM
"We did some network refreshes on our end, please restart the phone and test. If the issue persists, a network settings reset will also be recommended - this will only lose any saved WiFi passwords."
Besides the "network refreshes" everything mentioned above, were things I've done numerous times. Never mentioned what the problem IS. 5G is working at the moment Wednesday, Oct 16....but is the problem fixed is the question.
3 weeks ago
Try www.fast.com or www.speedtest.net
3 weeks ago
6:30 pm in New Westminster and 5G is working again. Not sure what's going on.
3 weeks ago
I had issues a couple days on my Pixel 8 Pro on 5G and 4G but it’s been stable ever since then on that phone. On my iPhone XS, it can’t connect to apps like Telegram, or it takes a long time, but using a VPN fixes it.
3 weeks ago
I just sent in a 2nd ticket. Explained that many people are experiencing 5G issues.
3 weeks ago
Yup same issue.
5G and LTE is unusable during commutes during the day. Evening and weekends seem to work a little better.
It's getting ridiculous. I have an open ticket and they seem to have no clue what is causing this issue.
If you are having this issue, please please open a ticket. The more actual tickets open then they will need to investigate this more thoroughly.
Thanks!
3 weeks ago
Absolutely.
PM should say something...or Telus.
Something isn't the way it should be.
A fix is needed ASAP.
3 weeks ago
I'm tired of being forced to switch to 3g,lte, etc.. Just to get network for sometbing everyone is already paying for. Maybe it's about time the PB comes out and tells the people what's really going on behind those closed doors! These games have got to stop!
3 weeks ago
Mine hadn't been working well either. This is getting annoying. I couldn't even log into my online banking to send a payment. Unacceptable for a laid service that's not working!
3 weeks ago
Sadly I again am in the same boat. I've submitted a ticket. We'll see if anything helps....
3 weeks ago
My 5G was working most of the weekend but now I just tried and there's nothing. Perhaps a fix will come someday.
3 weeks ago
I’ve been all over Richmond yesterday and today and I’ve barely gotten any data reception whatsoever. It’s been like this for several days now and I’ve tried everything from switching to different data modes (5G, LTE, 3G) and it’s still the same. Reception will show 2-4 bars but data is non-existent
3 weeks ago
3 weeks ago
Mobile data seems to be working for me - LTE+, not 5G, on the West Side of Vancouver
4 weeks ago
Hey jchow2630,
I’ve experienced similar issues with sudden drops in data speed before, and it can be frustrating! Based on what you're describing, it might be related to ongoing network maintenance or temporary congestion on the local cell towers.
A couple of things you might want to try if you haven't already:
If the issue persists, it’s probably worth contacting Public Mobile support through the Community or by submitting a support ticket.
Hope this helps! Let us know if you find out what’s going on.
Cheers!
4 weeks ago
hi @Jsmoo
definitely a PM issue at this moment
did you try to work around of changing the network mode to 3G only or wcdma only?
4 weeks ago
Having the same issue. 5G super slow and unstable, started last evening for me and has been the same. Should I submit a ticket.. or is this a PM or Telus issue..
4 weeks ago
The PublicMobile/Telus network is screwed for data the last few days in the lower mainland. Some times it works, some times it doesn't. It appears to be an issue with the speed throttling they do as I don't believe unthrottled Telus customers are having the issue. It is not a problem with your phone. I've verified this with many people/accounts/phones near me.
4 weeks ago
Fingers and eyes crossed 🤞👀