Refund

[Dokinjjang]

Hi I canceled my plan, I’m wondering when I will get a refund

[Chalupa_Batman]

---

@Dokinjjang wrote:

But the reason why I wasn't satisfied is that the activation was not successful. I had to use other temporary phone number but somebody was already using the number so all messages were mixed up. 

---

Hello @Dokinjjang 

If the activation was unsuccessful and you didn't complete your sign up, then yes, you are entitled to a refund. BUT if you got a phone number and such and you used it for two days, then no refund. Contact a CS Agent here.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dokinjjang]

But the reason why I wasn't satisfied is that the activation was not successful. I had to use other temporary phone number but somebody was already using the number so all messages were mixed up. 

[slusagm]

sorry, PM is prepaid mobile carrier and won't provide refund in case like this

the only time it would provide refund is for people who did not activate successfully.  You have already used it for 2 days and left just because you weren't satisfied, so it would qualify for the refund.

[Dokinjjang]

I activated the account and paid, but I wasn’t satisfied the service, so moved to Bell after 2 days. I’m wondering when I will get a refund for 28 days of service fee that I paid upfront

[Chalupa_Batman]

---

@Dokinjjang wrote:

Hi I canceled my plan, I’m wondering when I will get a refund

---

Can you share more information? Are you asking if plans are pro rated or did you cancel your plan and you were charged again? More info would help give you a better answer. Thanks

[computergeek541]

---

@Dokinjjang wrote:

Hi I canceled my plan, I’m wondering when I will get a refund

---

Sorry, but there won't be any refund.