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Trouble transferring number from Fizz

changhcy
Great Neighbour / Super Voisin

after new subscription to Public mobile, and requested porting a number from Fizz, got a text message from PM saying  account number was incorrect. How can I have the public mobile porting team re-trigger the port request to get it fixed?

 

3 REPLIES 3

Mikepepsi
Great Neighbour / Super Voisin

Same happened to me nlw

softech
Oracle
Oracle

@changhcy 

There is a number to call to talk to live support, You can provide them the correct Fizz account number and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

BKNS27
Mayor / Maire

@changhcy 

You will need to contact an agent by clicking on the Chat bubble and type in Submit a Ticket to have Fizz resend the porting text.

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