Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. A coworker on Public and myself have had no data most of the day in Ottawa. Anyone else??
Hello, I wasn't receiving texts from iphone users when I set up my new Android with a Public Mobile e-SIM. Turns out, this phone number was used by a former iphone user. I de-registered the number with Apple and it seems like imessages are now workin...
I have a CAN-US plan. Can I call to the US from Canada without paying for long distance?If you have experience doing that, please share your experience.thanks in advance
Helloi ported my number from a SIM card to MY Esim and my account shows the new ported number but my phone is showing the temp number i chose when i bought the esim. people can call me on the ported number, just wondering if this is a paper work is...
Just activated, but during activation referral code was not accepted ("Invalid Referral Code")
Where can I get esim
Twice someone has tried to call me and it did not ring on my phone. The second time someone left a message and when i clicked voicemail i got an empty line twice. The third time i was finally able to access my voicemail.
I just don't understand...For once, PM was offering and delivering the same thing...but that was short lived. S can someone please explain to me how all of a sudden, out of the blue, my internet speeds have plummeted to a beyond frustrating level. En...
I have an account with Public Mobile already, and my died, so I just bought a new unlocked phone and want to use my current sim card in that and keep my phone number of xxx-xxx-xxxx with that new phone. I popped in my sim card to the new phone and fo...
I'm registering to which to PM today but my monthly account with my previous provider ends next week. Does billing start when one first registers for the service or when the SIM is activated?
After a week I am still waiting for my SIM card to arrive by mail.Any ideal what is the hold-up?
I'm contemplating moving from Koodo to Public Mobile, to the $29 40 GB plan currently offered. The website indicates the $10 SIM card fee is waived if collected from a Telus or Koodo store but when I checked with a Telus store at Hillside Mall, Victo...
I got a SIM card for my sister to use while she is visiting Canada. Is there a way that a customer service agent can activate her sim without her having to use the app. The app won't work on her phone. Can a rep help her activate the sim without ...
Once again we travel to the US and purchase US Talk, Text and Data. About day ten the system stop working. I renew the Talk, Text and Data and it works again. Now I get home, I have purchased Talk, Text and Data three times and have days left. Th...
My subscription is set to renew today, I have $45 in my account (I redeemed a few "$15 off your bill") and I am on the $15 plan so I have more than enough to cover it. Why is it saying that my account is suspended? Phone and text still work, I just c...
I activated a new plan and when I put the sim cars in to confirm account it say tye number is not active on server .what to do can someone pm me
I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.
I get dozens of text messages that don't download from my family and friends who say they never sent them.
I switched to PM a month or so ago, and my voicemail does not seem to be connected to my number. When people call they get an automated voice (despite the fact that I set up my own voice message), and I cannot access any messages they leave. I can se...
I have a warning that my services are on hold. When I pay no to resume services nothing happens. How do I resume my services?
Hi,I am looking for a phone with highest RAM and CPU and monthly plan under $40. I am also looking to switch from another provider, do I get a deal with that? I am looking for an alternate to the iPhones etc, something that might be more affordable/...
I know there were recent changes to the monthly rates, but I didn't pay a lot of attention because I kept paying what I always paid until today, when I was charged $16.80 ($15 plus tax) for my monthly rate - an 87.5% increase. I checked my reward ba...
Hi, Ever since I switched to public mobile there are certain phone numbers I can't call. I get this automated message 8B1 your call cannot be completed .... I tried with a 1 + area code + number and without the 1 or any other combination. Still get ...
Hello,I am looking to acquire a new line with a 514 number. Does PM offer 514 numbers?
Hi, So website and app are both telling me that the website and apps are down for maintenance.Asked chatbot when this would be completed. It claimed there is not maintenance scheduled.Tried to *611 .... nothing happened... Just looking to pay / uploa...
I have been a Public Mobile customer since February 2020 and am using the 15 plan.I have a loyalty bonus and a referral bonus. Currently, I am paying 9.04 monthly.Suddenly this month Public Mobile charged me 16.95 for my account and also my spouse ac...
Just subscribed and after waiting for a couple hours, I still am not able to text or call nor is my cellular data working. Please help, thank you!
So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent.I tried to contact support, but...
I've been on the basic $15 plan since 2020. I had a $2 discount from using autopay, and $2-$3 discount from referring friends, so essentially I was paying about $10 to $11 after everything. The last two months it has go up to $16.75.Why am I being ch...
