Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and th...
Hi,My wife and I have iPhones and will be switching to Samsung soon. What do we do to keep our numbers and info on our SIM cards?We have physical SIM cards. If we use eSIM with the new Samsung, can we transfer data from our iPhone sim or do we have t...
Hello, My request is a priority du to the fact my primary line has been disconnected by Public Mobile by mistake. Yesterday, when I was trying to transfer a second line from another carrier to the esim of my wife, the system has replace my line to t...
Don’t know if this is just me, but I woke up this morning to the 5G+ logo on my phone. Could this mean 5G+ is coming to PM?
How do I get an e-sim?!
Good evening everyone,If I were to change my plan in the middle of billing cycle, how does it work? Would I get some refund for the current month? A new bill month will start immediately. All data left on my current month will be wiped out? Thank you...
I just subscribed to the Canada and US data, talk, and text plan but now that I'm in the US for travel it is not working.I've gone through all the troubleshooting steps and have only been in major cities (Denver, Minneapolis).I can see my phone tryin...
My account is suspended and can’t login yo to my account.
I am trying to buy the same US Roaming $30 bundle that I purchased 15 days ago and it is not available when I login. I have 1 day left on my current bundle.
My current subscription will be till 21st and I will be out of the country shortly afterwards, can I:-pay for an add-on on 21st for 1GB of data,-stop my subscription temporarily while I am out of the country and-resume the subscription when I come ba...
What is this label about? I see it in my self-serve. I searched and couldn't find anything.
I'd like to create a new account and order a SIM card. But, I got an activating error message with error code - M.8701. Could someone help me for it? Thanks.
I just opened a new 5G account on PM, purchased an eSIM and transferred my phone number from Koodo. As far as i can tell the eSIM installed ok and I did reply "Yes" to the Koodo message about migrating my phone number. I have also rebooted my phone (...
I need help in accessing an old phone number that hasnt been in service in 8 months. What steps can I take to do this?
Hello Guys,I have a public mobile 3g plan and I would like to change to 4g plan. But no 4g/5g plans showing up in my account after login. Can you please let me know what's the process to subscribe to 4g for an existing customer?Thank you.
My old phone was a Moto G power and was always reliable out in the country with weak signals so when I replaced it I got another Moto..... this new one is a Moto Gpower 5g.I've had problems with connecting from the start, my signal strength is -115 t...
Hi,I don't seem to be able to get my referral code for a friend. I signed into my account, copied link for referral code and it's showing up as below, without any unique referral code...https://publicmobile.ca/en/on/plans?referral=
My account shows massive unexplained data usage after midnight when I am not using Public Mobile,I need to speak to someone on Public Mobile staff.
Hi, I lost my phone and have put my service on hold. I just got a new sim card, please help me to activate the new sim card and I can get back my phone plan as well as the phone number back.Thanks
I transferred in from another carrier. No confirmation request came from the old carrier until a notice came that the 90minutes had expired. I can call out, send and receive texts and email works. I cannot receive incoming calls though. Any ...
Just wondering why I can only get one or two bars of service even when I'm outside
I am writing this in the get support tab instead of direct messaging CS_Agent since it won't work for me, sometimes technology doesn't work.So it asked me to change the words that weren't allowed in the community, I did, and my More to Know was poste...
I just switched from an eSim to a physical sim card that I purchased this afternoon.New physical sim card doesn't seem to work although I registered the serial number and did everything on my account page & restarted my phone. Please help.
Please how do I get my public mobile old number back? it says it's no longer in service. I think it's been more than 90 days since I last used it. Is there any way to get it back? Thanks
I forgot to use my friend’s referral code when I activated account - can I add now?
Hi I accepted a new offer for a subscription sent to me by SMS. i replied YES but it doesnt appear on my account as the upcoming subscription. When will it appear?
Just signed up for a new account. Not getting any service. Unable to post a request for help in the app. I just keep getting caught in a loop … sign in, request help, sign in, request help, etc. My number has been ported from Virgin, but I’m unable ...
Hi, I will have to transfer my number to another carrier now and when they trying to port in my number, shows this number not able to port in to another carrier. Can any one able to help me with this? I am waiting online, any CSA available now to cha...
