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Account Put on Hold for No Reason!

Sharlee
Great Neighbour / Super Voisin

My account was inactivated yesterday stating that it had not been paid this month. However, after checking with my bank, the payment transaction did go through and was posted as usual this month, so there is no reason for it!

3 REPLIES 3

Sharlee
Great Neighbour / Super Voisin

I will try that - thank you!

hTideGnow
Mayor / Maire

HI @Sharlee 

if you login My Account, it shows on hold? and you have a button about Pay now and resume service?

When was the last payment date showing on My Accont? (Check at Payment page)

if you need support agent to confirm what was wrong, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Handy1
Mayor / Maire

@Sharlee  Maybe try to reboot the phone is you haven’t already see if that helps , if still no luck 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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