09-19-2024 05:36 PM
Why is it that I am signed into MY account to redeem MY rewards that it brings ME to my BROTHERS rewards Account?????
09-19-2024 07:30 PM
This happens when one tries to log into multiple accounts on the same device they use to access all accounts - moreso when using the same browser or saved page.
Your device 'remembers' the login credentials and does some crazy stuff when switching between the PM self-serve landing page and the rewards portal (which is kinda a portal within a portal, if you will)
I experience it too and it's annoying. Always gotta pay attention and keep atop of it...
09-19-2024 05:39 PM
HI @BernieP
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)