Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I am a Canadian, currently in the USA, I was wondering if I can activate a US-Canada plan using esimfrom the US, without being physically present in Canada.
Ok if I change plans - after 3 years - and upgradde to the Can Us plan - can someone clarify the 90 subscription in the fine print - data renews every 90 days - If I do not opt for this (or is it an option) do I keep the month to month?
Hello,I am currently on the 3G 1 Gig plan and would like to switch to a 4G plan with a bit more data. None of the subscription changes contain a 4G option. I cannot switch to 5G as my S10e does not have the capability. Can anyone help?
I need to change my email address on my mom's account to her email address as I created the account using my personal email since she's not techy.I changed the email on Eversafe thinking that would change my email on the account altogether but when I...
I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from P...
Hello everyone, I hope you guys have seen the new offer, where they are offering more data with US calling and data for many plans! So I told one more of my friend about this and he changed from Fido to Public.I have helped him for the porting, but h...
when I go in to the PM app it keeps trying to install an eSim on my iphone. I don't want an eSim installed. I have a physical sim card from PM that I want to use. How should I proceed ?
I've reset everything (phone, network settings etc) but I still only see LTE+ and not 5G on my phone. Yes my area has 5G towers according to the online maps and I do have a 5G plan up to 250mpbs. Speedtests only show at most 80-100mbps which makes ...
Just installed a new SIM and phone won't connect to network and there's no support.Any chance getting help?
I have lost my phone with my SIM card and I want to desactivate that SIM, but I can't log into my account because of the two factors authentication (a code is sent to my phone number that is lost). I also want to activate a new SIM card and use my p...
As my father is hospitalised, I watch his account as I am his caregiver. Today, I noticed an OUTGOING call to the following number: 1 (833) 988-3838. Is anyone aware of this number and why would a very-ill senior citizen call out to this number? My f...
I currently have the $34 Canada wide plan. I am interested in the same $34 Canada-US wide plan but not an option in my account. Is there any way to subscribe it? If not, does this $40 plan below include roaming data in US or just phone calls and tex...
Hello all,I was wondering if anyone else had this problem or if I can correct it. I saw this new promotional deal by PM (I was a previous Virgin Mobile user) that had Canada-US unlimited text and talk as well as 50GB of data and the other standard be...
Does anyone know if there was a problem awarding the 10% reward points for January 2024? I have received these monthly awards for the last 12 months, but they stopped in January?
I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. I initiated a number porting process from my previous carrier to Public Mobile. However, I received a notification saying the process was incom...
With the Canada-US promotion plans being offered now, does "roaming" have to be abled on the phone settings in order to use it, or does the phone see it all as a Public Mobile network and no "roaming" functionality is needed?If roaming has to be enab...
Is it possible to switch an existing "Physical SIM" based account to eSIM on an eSIM compatible phone? I'll be traveling soon and I'd like to use the physical SIM slot for an EU SIM.
Hello,The current offer 75 gigs Canada-US Plan for $40.00will this plan allow customers to use data (roam) in the US as well? Will rewards remain the same if you're on the old reward system?Why are current customers offered the $34 Canada-US plan?
Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim. This has never been an issue before, now the messages just look like they are forever loading.
Both myself and wife changed plans and didn't realize we would not get credit for balance on our existing plans resulting in a huge bill for the month. Anyway to rectify this?
I need help accessing my account
Hi everyone! Getting so frustrated, I've been trying to do some changes in my account and browse this (very slow loading) website to look for info/answers but couldn't get far, because I've been logged out every 10-15 minutes!!! Crazy! Is this '...
Currently with koodo on the BF $34 50gb 4G plan. I do travel to the US once or twice a month to hit up costco and get cheap gas.5G speed would be great. This plan includes roaming right? So I could use my Canadian # just like home with no additional ...
I've paid 26.88 plus tax for 24 promo esim plan ,after all done got a fail to download due phone not compatible message & aak me to contact CSA for a refund
I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I ne...
New to PM! I am trying to setup the app however when it came to confirming my identity for full access on the app it is not sending me a text message for verification. Everything else is working fully ie. Calls and texts from others, and data.
Hi community, I have to change my current iphone 6 because I can’t use the photos and sms…public mobile will not support it. I was thinking of switching to a Google pixel 8 an android phone. How easy is it to switch to another phone from iOS to and...
I see some new long needed Canada-US Plans are now available with Public Mobile.I am currently on the classic $50 • 40GB Canada-US Plan and I want to change to the new $50 • 100GB Canada-US Plan, I just need to make sure of something first..On 'My Cu...
We are having trouble porting numbers from Telus corporate lines. And we cannot contact Telus Corporate till Monday. According to the PM CSA - Telus is blocking the port.Is this a thing? I didn’t know carriers can block ports?Any help would be needed...
