Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone

Hi I'm not receiving any phone calls, what is wrong

Resolved! In the hospital and need more data

I changed my subscription for the next billing cycle to one that has 10 more Gigabytes for the same price, but i could really use those 10 extra right now. Could customer support just make the new plan effective this cycle since it's the same price? ...

Over billed?

I paid my subscription (auto pay) as usual on the 12th. On the 14th I was reviewing my plan and decided to change it. I opted for "change at next renewal date" but was charged immediately. @CS_Agent

Help, buggy website.

New to Public Mobile.Created account, and purchased a plan. Went through the motions, and was waiting for it to activate. At the end I got an error stating that "Subscription Not Activated" When I try to log in via the app, I always get that same e...

Resolved! Reawrds

I have changed my subscription from 30 days to 90 days. But rewards applied to my account 30 days(not 3 times). Is it the way it applies or I have to create ticket? Please let me know.

Trying to port out my number

I'm trying to port out my number to another carrier but the other carrier tells me that they're not able to do it, but public has the option to do so, according to the AI that tried giving me a broken link to public customer support several times (I ...

Resend port request

I missed the text to allow porting from my previous provider and need public mobile to rerequest the transfer.I tried submitting a ticket but the chat bot link, to take me to the ticket creation window, gives me a system error message.The chat it say...

Resolved! 5G Plans not Showing as a Subscription Option

I got a new iPhone 13 which is 5G compatible. Why aren’t the 5G plans showing up as a subscription option when I go to “change subscription”

Resolved! Duplicate Sims

I have a physical sim in my Google Pixel phone now but I would like to install a duplicate esim in my google watch so I can make calls without my cell phone bring nearby. Is that possible and if yes, how much would the esim cost?

Mis à jour des informations bancaires

Moved to French support

Resolved! Can no longer send texts

My son is on the $15/mo plan that says unlimited messaging is included, but as of 2 days ago he can no longer send texts unless on wifi. How do I fix this?

Registration/Vouchers

I went to a physical store & told the agent I needed to create a new account, he sold me vouchers & said nothing of the credit payment needed to sign up so I’ve paid twice as a result & the store would not refund me even though their agent misinforme...

Apple watch 7 cellular

Can I use cellular on my apple watch 7 with my Public mobile plan?

Incompatible add on

Is there something i can do with my incompatible add-on , i got like 3gb data , some US talk time ,and more of them , never used them but now it just say incompatible , just wondering if there’s something i could do to keep them , or swap them maybe ...

Active account but send code to wrong phone number

Hi there, I just actived my account and got a new phone number. But when I log in my account. The system asking my the one time code from message. However the *******598 is not my phone number. Therefore I can not access my account. Hope I can get th...

Please HELP

Please Help

Resolved! iMessage not functioning after porting my old Koodo prepaid phone number

I signed up to Public Mobile yesterday and got a new number. Then I was able to get help to port my old Koodo prepaid number so I can have my old number. Now my iPhone 14 pro won't verify the old number so iMessage is not working.

how do i cancel my account

How do i cancel my account, please help

Mobile data not working

I'm unable to connect using mobile data since August 23 (after the last auto-pay was debited in my bank account).I could use my network to make CALLs ONLY! Nothing works once I'm not connected to Wifi.I've tried submitting a complaint ticket but got ...

3g et forfait itinérance USA.

Moved to French side

Data add ons

Hello, I believe I have been shortchangedI am retired, no longer need much services, Public Mobile is perfect for me, as I have been loyal for several years, and therefore have an affordable expense for my cellular servicesI do however like to play b...

Resolved! Customer service callback

How do I get the customer service to call me back?I've received a message saying my transfer couldn't be finalized because some issue with my IMEI and they need to call me back but noone has called back yet!The chatbox server is just terrible!

No service

I pay my bill each month but can't get service. Try to login to my account but am told I am locked out. I successfully changed my password (according to an email) but still can't log in. I am told I will get a security code sent to my number but noth...

Phone records

I'm looking to get my phone records for my insurance claim is there any way to get those for my insurance

iPhone 15 pre orders started hour ago

I can't verify my phone. No sms.

Please advise.

Resolved! Unable to call a 613 Number : System saying we require a US addon

I am trying to call another PM customer and I am getting a message from the operator saying I am unable to call them as I need to add on a US calling package.My number and theirs are in the 613 (Eastern Ontario area code). Last night no issues callin...

Stuck on temp number during porting.

Old number not working. Temp number keeps coming up when I use the phone. Everything sent old number goes into the abyss or direct to voice mail. Help

Resolved! Number transfer

I just found out that I couldn’t transfer 7-11 speak out number to public. I tried to contact the costumer service and couldn’t reach out. The online chatting is very broken. Anyone has similar issues?Thanks!

Resolved! Internet and roaming not working

I just arrived in NYC.Purchased the 20 GB at 4G deal. Purchased US roaming for 7 days.I can't connect to the internet. Nothing seems to be working. Tried the usual Airplane on/off thing. Roaming is set to on. What is the problem?Thanks,Buster

Community

Forum Posts