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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Accidentally changed subscription

I accidentally changed my subscription and didn't say at next period, as I did not see the option. Any way to change it now that I got charged, I went from 1 month to 3 month.

Google Pixel server error on phone calls

Hello, I have been unable to use my cellphone today. Every time I've tried, I get an error message: Server error please try later". Then the call drops. I have tried rebooting, resetting my network settings, factory resetting, removing and reinsert...

Sim transfer

Resolved! Loaner Phone?

Hello, I was hoping someone could let me know if there is loaner phone program for phones on Public that are self-purchased. I bought a new Flip4 and I have a crack in my screen I need fixed through Samsung but I don't want to be without a phone for ...

Changing ESIM

How do i change my ESIM? i have been trying for a week! This company is destroying my buisness due to me not having a working phone.

Resolved! Can you still claim a promo if your renewal date is after the promo expires?

I've just seen the current 5g promo and am interested in switching from my current 3G plan. Unfortunately, my new plan renewed on Oct 6 so I don't want to make an immediate change and forfeit the period I've prepaid (90day billing cycle...)The curren...

Confirmation when we order a SIM card?

Do we get a confirmation or something when we order a SIM card directly with PM?I ordered one with my available funds but I got a error message so I was about do order again and noticed in my transactions that there was already one, but I didn’t get ...

After a week of getting your service my phone number is still not activated,why?

No data access

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.

Wrong cell number

I cannot ask for a new cell number to finish activating my account. The 6 digit security code is sent to a unknown number. Need it sent to my email.

Iphone not in 5G

Hi community, I just swtiched my subcription from a 3G plan to a 5G plan today. However when I check my iphone it still says its on a 3G network. Does anyone know why this is? Thanks

payment

My old credit card expired so I got a text from public mobile asking me to enter new credit card information when I clicked the link it took me to the sign-in for My Account where I signed in and brought me to a page that said "Good afternoon (my na...

how do I start the public mobile plan on my phone

I registered for the plan and made the payment of $40 + tax with e-sim.I downloaded the public mobile app, I selected the phone number but it throws an error saying cannot install e-sim.I have tried over 20 times now. Can I get some help !!!A paying ...

I dont use the number ending ....994 and use number ending 837. pl cancel this.....994

Cannot receive calls

I ported over from Freedom Mobile recently for the 60GB over 90 days deal.I can place calls just fine but when my GF calls me it goes straight to voicemail. Very frustrating. How do I fix this? Have reset network and phone already. eSIM shows activat...

Resolved! Data not working?

Data not working?

US Calls Add-on not working

I need to make a US call. When I try to make the call I get a message saying that I'm out of minutes. I bought 15 days of US talk/text add-on. It's showing up in my account. However, I've restarted my phone and I still get the same error message. How...

change of email address

Where can I get my email address changed?

Us can plans

Is there a plan that covers us and can phone and data that is not an add on?

Do I need to add roaming if I has a Us-Canada plan??

My dad has a us-Canada plan and is planning a trip to the unites states, do I still need to purchase the roaming package??many thanks!

payments

why is my payment date getting early and early. I had a set date; you keep changing it. why?

Resolved! Text not working

I switched over to public mobile last week and now I can not receive nor send texts to most of my contacts. This includes security codes coming in and my security system communication as well. Has anybody else had a problem with this. I do not kn...

Resolved! adding a second phone

We would like to add a second phone and transfer our landline phone number to the second phone. Can we do this smoothly?

New Sim card

I just received my SIM card. I need to start using my phone but I need to notify support. How do I do this when I can’t get into my account yet.

Add on trouble

Presently in the US on the 8th day with unlimited talk and 3 g of data. nothing working now

Resolved! problem with log in

Добрый день. Не могу войти в личный кабинет. Я сменил банковскую карту и хотел изменить способ оплаты, но не могу войти в свой аккаунт. Я не могу сбросить пароль, я ничего не могу сделать. Помогите, пожалуйста, что мне делать, если я знаю свой адрес ...

no calls going through

wondering why i can’t make calls even though my phone plan is all paid up? no ringing either, i’m pissed off there’s been nothing but problems being with public mobile

Resolved! *Need Help! Port seems partially successful

Hi community,I am a new Public customer and just recently ported from Fido. At first it seemed the port was successful as I can use data and even make outbound calls (my number ported shows correctly on my wife's phone on inbound call). However, I ...

unable to change plan

I am unable to upgrade my $45 40 gb plan. I only get the option to downgrade to the $39 20 gb and other lower plans. I tried browsing in incognito, different browser and even on a computer. The other plans are not showing up for me. Thanks in advance...

remove credit card and close account

Hi !I cannot remove my credit card info in the add-on and my teenage son was able to buy date without my consent. I was only paying for a little data and phone line. I want to remove my card and close this account. No techs to help??Terrible customer...