Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Log in error to account

I cannot log into my account. Only community. Will not allow me to reset my password as well

Resolved! Change Plan, Keep Rewards?

Hello, I am interested in switching my plan from the 3 month $120 plan to the 1 month 15gb $40 offer in my account. I have $12/month in discounts in rewards applied to my account. Will they stay on my account if I switch plans? Or will they disappe...

Resolved! invoice for payment -urgent

I need a monthly invoice for my tax refund. I just wonder why it is very difficult to find invoice in the website. We pay and we get invoice for my payment. It is very simple process.Why public mobile company hide the invoice? Why? I can't understan...

Resolved! Does-public mobile solicit upgrade your plan via text?

My mil keeps getting texts to upgrade. It doesn’t need or want to is this normal?

Resolved! Payment for my daughter's plan

Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if...

payment

my phone is inactive. I would like to make a payment. My credit card info has changed I would like to make a payment

Resolved! Reconnect my phone

Hello my name is David I am trying to reconnect my phone to the provider, I used to have a plan and a phone number underneath this provider I like to reregister my phone with the same SIM card and hopefully the same phone number. I tried to add on mi...

How can there be no support for a company like this, yet i can be overcharged with no issue

Not having and active contact number is more than just an issue, and over 5 days of no response after overcharging and causing other issues on my account, with multiple service delays and connection issues. Does anyone have an active contact number o...

Resolved! Reset current Plan Renewal date

Is there any way I can reset my current plans renewal date for right now cuz I'm out of data and I got the money on there 殺

Resolved! 2GB & 500 minutes offer

how much time to activate the new year offer 2GB & 500 minutes offer once we send the reply YES2?

J'adore public mobile

Porting issues looking for number to call

Porting issues looking for number to call to accept the port for my number

Payment

thread inappropriate

Phone Number + Plan

Hi received my SIM Card and selected a phone plan and phone number.The phone plan I seen when I ordered my SIM Card on Dec 19th 2022 is no longer available ?The phone nimber i received looks like a tele marketers phone number which I do not like.How ...

US texting

Can I text to Canada when I’m in the states and have the US talk and text add on?

Problem with Incoming calls from the USA

I have a friend who used to call me weekly from PA, USA. No problem receiving their calls. A month or so ago this changed. When they call, I can answer the call, and hear them for a few seconds, and then the call is severed. Subsequent attempts t...

Credit card number change

How do I get in incognito

Resolved! Is the compatibility tool gone?

Hi Community! Im trying to help a family member switch to PM and want to see if their phone will be compatible. I can’t find the link to the compatibility tool. Is that still a thing? .If not, does anyone know if a Samsung galaxy 6S will work? TIA! ...

Resolved! Credit card number change,

I would like to make a payment on my credit card. My card number has changed and I need to update it. I keep getting kicked out when trying to login.

Can’t login into my account

Can’t login to my account. Was asked to change passcode several times still couldn’t be connected to my accounts. I want to view my account, unable to do so

Travelling to Mexico in March: Can I use my phone (with Public Mobile carrier)?

Hello, I've never taken a cell phone outside of Canada before, and I'm traveling to Puerto Vallarta in March. Will I be able to use my phone for internet (researching restaurants, activities), text messaging, google maps, and potentially making phon...

Resolved! How to transfer your public mobile number to another company, when public mobile is not co-operating

My new company is trying to transfer out my public mobile number, however public mobile is not honouring my request through the other phone company

Not able to access my account or reset my password

Hello,I would like to go in my account to get the details of my bill, account number etc.. but my password is not working and i'm not able to reset it.Can you help me please ? Thanks

Have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet

Hi Public Mobile,I have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet. When will I receive the text message for the above free data and intl. LD minutes? My phone no. is xxxxxxxxxxxxxxxxxx. Thanks

I have text messages sent from my phone that I did not send.

I just received a text message back from my boss asking me to call him. It showed that I messaged him earlier today asking him to call me when he had a chance. I did not send this message. I then noticed 3 other messages sent at the same timestamp to...

Resolved! Not a Valid Canadian Number

Hi there,We have an active phone number with Sasktel in SK, but when trying to activate account it says the number is not a valid Canadian number. Is there any way around this so we do not have to get a new number? Our other phone number that was on ...

Resolved! Billing

I was billed 28.25 in November which I paid by auto pay on Master Card. I was billed again in December for another November charge along with the December charge. I would appreciate a refund of 28.25 as soon as possible.

Resolved! Cannot use 12gb bonus data boxing day promo code

I signed up yesterday with PM, there was Boxing Day offer of bonus 12gb data for 12 months. How can I use that promo code now?

Auto charged unnecessarily

Hi,My card was debited a charged of 35.76 for period from 24.11.2022 onwards.I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx. I am requesting for a refund. And please do not charge me again for future.

Refer a Friend promo discount not applied

I used a refer a friend code when I signed up but didn't receive my one-time $10 off my bill. When will I see this applied to my account?

Community

Forum Posts