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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28932 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40776 Views
  • 185 replies
  • 29 Bravos

SIM card Order Number

I purchased a SIM on 25 Aug and rec'd an email saying 'Thank you for your purchase' but there was no order number and I haven't heard if it was sent yet. Please help! I have a job starting Friday and need the SIM for this. I'm over 2 hrs away from an...

Kelty23 by Good Citizen / Bon Citoyen
  • 459 Views
  • 4 replies
  • 1 Bravos

Resolved! it says email address and password do not match

I successfully registered an account, but after a while, it always shows my email address and password do not match and I can't log in (but I AM SURE it's correct). Furthermore, when I clicked resetting password, it showed that my email address was i...

Joylin by Great Neighbour / Super Voisin
  • 1705 Views
  • 9 replies
  • 1 Bravos

Back to school discount

I want that back to school promotion but it's only for new activations? What's to stop me from switching carriers?Seriously considering it because the same thing is offered on other ones! Why wouldn't you let your loyal customers get the promotions? ...

Limix56 by Great Neighbour / Super Voisin
  • 301 Views
  • 1 replies
  • 1 Bravos

Resolved! transfer

I purchased a eSIM card, but it failed to activate it, and now my phone is out of service. what can I do now? 

ka8000 by Great Neighbour / Super Voisin
  • 452 Views
  • 2 replies
  • 0 Bravos

Unused Loyalty Pays ($5)

Hi.  Since late May 2023 if not sooner, my monthly "amount due" as it appears on the second last day of the coverage period never matches what it takes to actually renew service.  PM accounts for the $5 Loyalty Pays credit on the bill, so I pay accor...

CaledonAsksU by Great Neighbour / Super Voisin
  • 558 Views
  • 5 replies
  • 1 Bravos

Deal offer by text

My wife received a text with offer for 20 GB of 4G for $35 . I did not receive a text How do I get that deal?  

Albybike by Great Neighbour / Super Voisin
  • 728 Views
  • 6 replies
  • 1 Bravos

Resolved! Question about offer from text message

I got a message of "Public Mobile here. We've got a great deal for you. Get 5GB of 3G speed data for only $25/month. Reply "YES" to get this limited time offer added to your account on your next renewal date.Take advantage of this offer by September ...

rsrsrs by Good Citizen / Bon Citoyen
  • 2231 Views
  • 20 replies
  • 1 Bravos

Switching Plans

I'm currently on a $40 4G 15GB plan. I am also under the old rewards program and getting -$5 at each renewal. When I click "change plans" they show a $39 4G plan with 20GB of data. A little cheaper and more data. My question is, what's the catch? Wil...

standacaddy by Good Citizen / Bon Citoyen
  • 498 Views
  • 4 replies
  • 2 Bravos

esim to card sim

how to i switch frm e simback to card sim

J_jim by Great Neighbour / Super Voisin
  • 455 Views
  • 3 replies
  • 1 Bravos

Service outage?

Did anyone else in Grey Bruce county (Ontario) lose cell service?

JC1984 by Great Neighbour / Super Voisin
  • 444 Views
  • 3 replies
  • 1 Bravos

Stolen phone

My phone got stolen how can I transfer my es to my new device @Rav2 

Rav2 by Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 1 Bravos

Phones' Life Expectency

Greetings,I purchased the Q6 phone several years ago, and it has proven to be my best phone to date.I'm not like the rest of my family members that are all I-phone lovers.Simplicity is fine by me, but I am concerned about its age.How many years does ...

NYJohnny by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 1 Bravos

Public Mobile Deal Text

I received a text as follows that I accidentally said "yes" to. How do I cancel this? The deal isn't showing on my account eitherWe've got a great deal for you. Get 50GB of 5G speed data for only $55/month. Reply "YES" to get this limited time offer ...

DAT1 by Great Neighbour / Super Voisin
  • 642 Views
  • 4 replies
  • 2 Bravos

Promotion

Hellomy wife and daughter got a new promo offer today. 20gigs for $35/month. I WANT THAT OFFER!  How can I get that offer? thanks! 

Cart3 by Good Citizen / Bon Citoyen
  • 1249 Views
  • 12 replies
  • 1 Bravos

Poor network service

Hello,I work at L4K 1J5 and the cell service is really bad. This is in a pretty well populated area too. When I was with Fido, I normally had full bars, but after switching to Public, I have 1 or 2 and often have people complaining they can’t hear me...

Njru by Great Neighbour / Super Voisin
  • 622 Views
  • 6 replies
  • 0 Bravos

What is wrong with login

Topped up my account last week. Available  funds are there but my account is suspended  and there is no help from anyone from public mobile. What a mickey mouse operation.   edited by computergeek541: inappropriate language removed

Kat12 by Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 1 Bravos

Porting out problem

I am trying to port out while out of country. I cannot recieve a sms message - is it possible to have it sent bybemail

TomJeff55 by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Transfer number not working when activate new plan

My daughter opened up a new plan in public mobile app.  She completed the first 4 steps (and I can see the charge to my MasterCard) but the Transfer number step takes forever.  It has been more than a day and we still don't know if the number transfe...

KenWoo by Good Citizen / Bon Citoyen
  • 293 Views
  • 2 replies
  • 0 Bravos

Refund

Hi,I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?Thank you, @CS_Agent

Aadil by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 0 Bravos

Recent number ported from Bell

Hi folks,Recently ported a number from Bell to PM.  It's an IPhone 8 Plus if that makes a difference.The phone can receive and make telephone calls.  Public Mobile is listed as the carrier in the top left of the phone and in the Network Selection sec...

PaulBDunn by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 1 Bravos

Referral code

I signed up with a friend’s referral code but I don’t see any credit under my rewards. What do I do?

Luker by Great Neighbour / Super Voisin
  • 222 Views
  • 1 replies
  • 0 Bravos

Delete credit card

Want to use only vouchers for payment. How to delete credit card in this new system?

Lovespainting by Great Neighbour / Super Voisin
  • 766 Views
  • 6 replies
  • 0 Bravos
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