Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I noticed that recently since the new update a change was made to the Data Add-ons, to which they expire 30-days after the original purchase date.. these used to roll over and would never dissapear if you never went over your data limit and never use...
I didn't get notice about this and bought $30 dollars worth of data recently expecting it would be the same as before. Super frustrating, profit>people I guess.Could a Public Mobile Support person please private message me regarding this? I wasn't ab...
I try to entertain the fact that there are two sections on The Community and began using both to post a variety of different things. Doing this I have noticed in the 'Get Support' there is alot more action and responses than in 'The Lounge', almost a...
Hi, I did try to subscribe a new plan, with migrating my number from fido. However, the app or even we page shows me error while doing subscription.
Can not update credit card nor address. Is there a real person I can speak with and not texted
I was checking my data usage because it has been getting used way more for some reason. I keep seeing that i've used data around 10pm... But i'm on my wifi at home.... it doesn't make sense.
I used up my monthly data before June 30. My next monthly plan should be started July 14 (today). However when I checked the usage online (Public Mobile website), it shows I used some data in July before July 14. Are there any reasons because I have ...
https://subscribe.publicmobile.ca/en/ns/activation/plans/40GB-4Gspeed.. it is showing in my area, so no longer Quebec only!!
My phone was blocked by Bell awhile ago (reported stollen and found). It now works with a Bell sim but shows SOS with Public Mobile Sim. How do I get Public Mobile to sync up and unblock the IMEI? Ok
Hi All, I ported to Public mobile around 2 hours back. I can send messages to people (10 digit numbers), call phone numbers and also use data.Oddly I can't seem to get the code for 2FA logins (even for eversafe public mobile login) along with banks a...
I have purchased a 43 dollar package. But unfortunately my phone does not support Esim. Now I want to discontinue my subscription because i already have purchased another package with different service provider.
Hello, this morning I accidentally added on the UK package on my account and was charged $225. Can you please refund me and remove this add on?
Hi,My phone has a dual SIM capability. I constantly travel between the US and Canada and have a physical Public Mobile SIM for use in Canada and an eSIM from another provider to use when I am in the US. Since I have been doing this for a while, I kno...
Hi,i mistakenly added on $30 for a US roaming package in the US and would like to be reimbursed. How would I go. About doing this please? thanks.
@CS_Agent help, I'm stuck in an endless loop. My daughter lost her phone and it is her number (the lost one) on the account. So I can't login to my account... can enter email and pass but can't receive the access code.
Every time I try to log into my app it shows an error and won’t let me. This means I can’t activate my Esim, currently I have no access to what I’ve paid for.
I bought a plan and ported my number to another carrier 2 days after, never got the refund, is that normal? It was an e-sim, so not sure why they kept the money
Hi, I lost my old phone registered with my phone number and old Sim card. I got a new Sim card installed into my new phone and I am trying to register it with a new Sim card. However, to log back into my public mobile account to register the new Sim ...
Why do all the plan details end with? This plan is for Quebec residents only and intended for use in Quebec.
We had a student living with us and they are now out of the country and we no longer have the SIM card. We had gone through and cancelled their account (or thought we had) in June when they left but then we checked our account and we have been charge...
I try to sign in and can't get past the XXX error
Not able to send or receive group texts
Hi,A company, as par of their service procedure, need my phone bill statement on which my number, full name and address is shown. How can I get this statement?thanks for your helps
We ported over 4 accounts yesterday and 3 of them went fairly easily.The fourth is having an issue. The number was ported, the PM account profile shows the ported number, but the iphone will not switch back to the ported number. Help please!
Is there a contact info to check on progress of receiving my PM SIM card?
Sos no service new activation
Quite often as in every 2-3 days. I cannot receive calls or make out going calls. This has been an ongoing issue. I have not transfered my number and done all the steps the bot suggests. I have tried to submit a ticket several times and it doesn't wo...
Purchased additional US data; payment was accepted however never received data
I need to add funds to my account and the website doesn't let me. I tried submitting a ticket but that isn't working either...
| User | Bravos Count |
|---|---|
| 841 | |
| 800 | |
| 439 | |
| 165 | |
| 138 | |
| 113 | |
| 96 | |
| 83 |
