Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HIHow can I change my Name on call display, right now it is showing Hinton city when I calling someone I want to Display my Name on it ? Plz need a help
Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim. Anyone else encounter this?How to fix..?
Hi, I have $35.00 / MONTH 30-day plan, 3GB at 3G Speed. I see there are better options so I was trying to switch and noticed that I am in the middle of the billing cycle. So If I change the plan now, will I get charged pro-rated? That is if I go an a...
If I want to make an occasional international call from Canada what are the per minute rates? My plan does not include minutes outside of Canada and I do not want an add on.
Hey everybody.Today I was trying to transfer my son's number from the Virgin to my PublicMobile account. I was asked IMEI number, then got a message to confirm the transfer. As a result, my son's number is assigned to my phone and I can't receive the...
Porting from fizz to public mobile. While entering account number during porting I entered wrong account number. Only realised after entering it.I got email from public mobile saying that "Hey, it's Public Mobile. We're having trouble transferring yo...
I can log in, and go through 2 level authentication and all that. I have no plan however did have an account a fews years ago which was closed. When I log in, I am taken to an activation page which then generates an error when I select activation, pr...
I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!
My phone has 4G calling service capabilities and the preferred network is set to 4G. Yet the phone shows 3G service all the time.I removed the SIM and restarted the phone with no results.Any solutions?
I already have a voucher but it won't let me activate my Sim because it's asking me to pY using my card. I wanna use my voucher and can't even get past the review andnpay stage. No one answers thecustomer service either. Anyone help?
Hello.I'm trying to submit a ticket to have the following issue resolved urgently.I am a new PM customer and in the process of transferring my number from the previous provider Koodo. Unfortunately, Koodo made an error and are having to fix it and a...
A while back i changed my number online. I noticed that in my Samsung phone the registed number is still the original number associated with the sim card. Was the number change just a "forwarding"? How can I get rid of this old number completely?
I switched to Public Mobile with an eSIM yesterday, replacing my Bell eSIM. I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.Tried "Reset all settings".Can't send or receive t...
Hello everyone, I'm new here.Yesterday my husband subscribed, chose his plan, created the account in the APP, paid, did the steps to port the old Koodo number, completed the questions, received the SMS from Koodo to authorize, answered "Yes", but he ...
Hi someone,I've change my services option and I was charge 3 times on my credit card but it's not register.How can I have a refund? Or could it be credit? Thank you!
Hello! I broke my screen, and I need to have my calls and texts forwarded while I get my screen fixed, which will take a few days. I found the article on how to forward calls, but I would have to be able to use my screen to dial the codes. Surely the...
Good morning!I was very eager to join Public Mobile, and did so last night for all 3 of my lines without checking to see what the cost would be to get out of my prior contract.I was prepared to pay some early termination fees, but not to the tune of ...
