Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards didn't get converted and didn't get applied.
I added top up to my account but still can't make calls
I just changed to the 5G Canada/US Plan online. The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information). Help from anyone please.
What settings do I need to change on my iPhone settings to make it work with public mobile?
I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?
I am trying to change/update my payment method-Visa. The card number is the same. just need to update the expiry and the CVV. When I have done several times a message saying" Sorry we havent been able to process your request please try again later"...
Yesterday I just signed up for the $19 1 GB plan to replace the $25 1 GB plan and it showed that I was going to be charged the $19 plus tax today on renewal but low and behold I was charged the $25 plus tax.I'm getting tired of submitting tickets to ...
Hello, I am trying to connect my new number ###-###-#### and neither can access my account **@** please I need help ASAP
I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...
Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...
Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...
Hello,I plan a trip to the US for ten days; how can I have a roaming service for voice calls, texts and data on my cellphone, and what is the price?
HiI check my usage today and I noticed bunch of outgoing calls and sms that I didn't do. Is there a way to verify those messages are from my phone?
Has my plan gone up? Seeing a charge made today for an amount I’m not familiar with.
Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...
How do I transfer my e sim to a different phone?
My bill went up without any change in my usage of account or any Further notice all my rewards points are gone .why is that happened?
I activated Public mobile sim & SIM card showing no SIM card & emergency call only after 8 hours of activationCan someone help on it ?
Hi everyone, as a brand new Public Mobile customer, I need some help please!My wife and I have been Bell customers for many years but I got tired of paying $100 per line for basic service, so I tried signing up to Public Mobile and porting my number ...
I am a legacy customer used to have 2 referral dollars per month all the way to April bill.After switching to Rewards there are Zero referrals.This is incorrect and needs to be fixed
I'm new here. Just signed up for this plan and when I went to the US today I received a message saying I needed roaming add ons to use my phone. Calling didn't work...
Lost access to Public Mobile account and cannot access email, not sure what password was used. I do have-the name of the email -the phone number-card used and amount paid-I think I have the pinDo Not have DoB, username etc. as it was all randomAny he...
Hello,I have two numbers registered with public mobile and am not able to log in using the phone number after trying to log in using my email. The message I receive states 'enter a valid phone number'. I've been locked out and have waited the requir...
I am trying to port a number and am having a lot of trouble.The number that I want to bring appears in the transfer number. When i enter the number a message comes up that I cant use that number.I have no idea what I have to do.
Help us settle a debate.If you get this plan for $19 with a 90 days subscription do you get 9GB of data every 3 months?
I switched to Canada-US plan, supposed to be seemless connection when you cross the border. I chose T-Mobile as a network provider when we crossed the boarder. But it would not work unless I keep Roaming on. Does anyone know if that's supposed to be ...
My monthly payment has increased by seven dollars plus,I would like to know why
After porting number from Rogers to a new esim, phone can make and receive calls but voicemail and sms not working.
No points (5 points) awarded for the month of April. Please credit this 5 points as soon as possible. Thank you for your understanding!
